Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

Journeyman III

Probleme mit Bildschirm Hertz bei Shootern in Adrenalin 18.1.1



Since the new driver, I can no longer use my HP Pavilion and Phillips Smart TV as a cloned ad. The screen Hertz can not be adjusted and throws a dash through the picture with each shooter. In the previous drivers, this worked fine so far and I just selected the display monitor with the lowest Hertz number. Another problem is that since the Crimson driver the settings function always gets stuck and can not be restarted with a software update of the PC with the software.

System Information


Time of this report: 1/23/2018, 19:34:14

       Machine name: NZXT

   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170913-0600)

           Language: German (Regional Setting: German)

System Manufacturer: Gigabyte Technology Co., Ltd.

       System Model: To be filled by O.E.M.

               BIOS: BIOS Date: 03/19/14 13:26:23 Ver: 04.06.05

          Processor: Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz (12 CPUs), ~3.7GHz

             Memory: 32768MB RAM

Available OS Memory: 32688MB RAM

          Page File: 6592MB used, 58780MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode


          Card name: Radeon (TM) RX 480 Graphics

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x67DF)

           DAC type: Internal DAC(400MHz)

         Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_E347174B&REV_C7

     Display Memory: 4095 MB

   Dedicated Memory: 3072 MB

      Shared Memory: 1023 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Monitor Name: HP Pavilion 27xi IPS LED Backlit Monitor

      Monitor Model: HP 27xi

         Monitor Id: HWP3038

        Native Mode: 1920 x 1080(p) (60.000Hz)

        Output Type: HDMI

        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 23.20.15015.1002 (English)

     Driver Version: 23.20.15015.1002

        DDI Version: 11

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 1/12/2018 22:59:28, 1961272 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

  Device Identifier: {D7B71EE2-249F-11CF-1177-E0F97CC2DA35}

          Vendor ID: 0x1002

          Device ID: 0x67DF

          SubSys ID: 0xE347174B

        Revision ID: 0x00C7

Driver Strong Name: oem69.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Polaris10:23.20.15015.1002:pci\ven_1002&dev_67df&rev_c7

     Rank Of Driver: 00E62000

        Video Accel:

      Deinterlace Caps: n/a

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled


seit dem neuen Treiber kann ich meinen HP Pavilion und Phillips Smart TV nicht mehr als geklonte Anzeige nutzen. Die Bildschirm Hertz lässt sich nicht mehr anpassen und wirft bei jedem Shooter einen Strich durch's Bild. In den vorherigen Treibern hat das bisher einwandfrei funktioniert und ich hab einfach den Anzeige Monitor mit der niedrigsten Hertzzahl ausgewählt. Ein weiteres Problem ist das seit dem Crimson Treiber die Settingsfunktion immer hängen bleibt und bei einer Treiber Aktuallisierung der PC nicht mit der Software neugestartet werden kann.

Tags (3)
5 Replies

Re: Probleme mit Bildschirm Hertz bei Shootern in Adrenalin 18.1.1

This is a user to user English language only Support Forum.

There are many freely available online tools that you can use to translate your posts into English. Please make use of these tools before posting.



Re: Probleme mit Bildschirm Hertz bei Shootern in Adrenalin 18.1.1

Very sorry but even with the translation to English it is pretty tough to figure out exactly what your problem is. I am not sure if you are trying to set up more than one monitor or if two monitors can't be set up with each monitors native refresh rate. You gave no OS information. I can tell you though that at least in Windows 10 custom refresh rates and multi monitors can be set in the Windows setting and not the AMD driver.

This link may offer some help:

How to Change Monitor Refresh Rate in Windows 10 - Quehow

Good Luck!

Journeyman III

Re: Probleme mit Bildschirm Hertz bei Shootern in Adrenalin 18.1.1

I use 2x cloned 1:1 monitor+tv with hdmi. My system is in a DXDiag.txt i have it upload. When i use Windows 7 64bit system refresh rates, it's make a line in the middle of the screen when i play shooters an use the mouse. At last driver this settings works really good, but i dont can play games how witcher 1. I don't use Windows 10 because many bugs and forced update.


Re: Probleme mit Bildschirm Hertz bei Shootern in Adrenalin 18.1.1

It sure looks then like you truly have a driver that has changed things. You may or may never get the help you need or the driver fixed by reporting it here. These forums are mostly users like you and with a little experience trying to help others and a couple of AMD guys that check in to help. This doesn't mean that your issue gets reported to the driver guys at AMD. I would suggest you report your issue directly to AMD issue reporting form: AMD Issue Reporting Form   Good luck getting this fix and maybe someone else will come along with good help.

Journeyman III

Re: Probleme mit Bildschirm Hertz bei Shootern in Adrenalin 18.1.1

Many Thanks. pokester