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Drivers & Software

pbonamy
Adept I

Not possible to install graphic driver Ryzen 5 2400G

Hello, 

I have just buy a new ryzen 5 2400g wuth graphics an MSI B350 gaming plus 2x8Go ballistyx sport ddr4 2666Mhz

Old windows 10 64bits pro 1903.

The processor. is OK but I cannot install the graphic driver, I have always a BSOD with "System Tread Exeption not Handled" Atikmdag.sys or TDR level Atikmdag.sys

I try all the things I find on the web but I cannot use the graphic card.

What can I do?

Thanks.

PBonamy

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pbonamy
Adept I

Re: Not possible to install graphic driver Ryzen 5 2400G

I solve the problem.

I have on the motherboard a Nvidia graphic card on the first PCI express slot  I remove it and K can install the driver and after I put back the Nvidia on the second PCI Express x 4 and all  is ok.

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kingfish
MVP

Re: Not possible to install graphic driver Ryzen 5 2400G

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pbonamy
Adept I

Re: Not possible to install graphic driver Ryzen 5 2400G

Thanks Kingfish, I solve the problem with the help of AMD support Online Service Request | AMD 

I have on the motherboard a Nvidia graphic card on the first PCI express slot  I remove it and K can install the driver and after I put back the Nvidia on the second PCI Express x 4 and all  is ok.

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