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Drivers & Software

mrmattnz
Journeyman III
Journeyman III

MSI GX60 with AMD Radeon HD7970 - Windows 10, second screen no longer working

Hi there guys,

So I have a MSI GX60 Laptop with Radeon HD 7970M running and windows 10. Previously I have been running my TV screen (Sony 40") with no issues through the HDMI slot. then it seems like along came "AMD Radeonn Settings" and it no longer detects my TV display. I have tried removing drivers, re installing. Removing software, reinstalling. I can't seem to get anything to make it work. I try to open the settings, and get the following warning:
"No AMD graphics drivers installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware"
So, I try to give that a nudge. But then it says all my drivers are up to date, AMD auto detect says the same.
When I fully got rid of the drivers, and software, when installing I got the message something along the lines of "Your graphics card is not compatible with these latest drivers. Click yes to continue which may cause issues, or cancel. Is this where I went wrong?

Any help would be amazing. Really need to get this screen back up and running, and keep it up and running.


Thanks in advance.

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4 Replies
jbotterli
Journeyman III
Journeyman III

Re: MSI GX60 with AMD Radeon HD7970 - Windows 10, second screen no longer working

Hi.

I have the same system (MSI GX60 with A10-class APU with 7660G integrated graphics and 7970M discreet GPU) originally running w8, but upgraded to w10.

Recently windows update "broke" my driver and my discrete GPU was disabled with error 43 and more info said it needed further installation.

After a TON of frustration I learned that Windows Update had broken the driver and that I needed to roll back to an older version.
There may be different ways to do it, but after much tribulation I ended up succeeding after:
1. Completely wiping all drivers from the system with dduninstaller from guru3d.com. Requires booting into safemode, which can be done with msconfig.
2. Using tool downloaded from microsoft to prevent computer from updating the display driver again (https://support.microsoft.com/en-us/kb/3073930?utm_source=twitter )
3. Installing an older driver. (I used the latest legacy WHQL driver, which is quite old, but it works for me. A newer version might work, but I went for the whql-driver). BTW: You need the driver for the APU, NOT the Discrete part. I messed up a lot in this regard.

I didn't have the exact same problem as you (as I only use one screen) but considering the timing and that we have probably exactly the same hardware I assume the solution is the same.

Hope this works for you.

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heis
Journeyman III
Journeyman III

Re: MSI GX60 with AMD Radeon HD7970 - Windows 10, second screen no longer working

I know your post is quite old now but would so kind as to tell me where i could download these said drivers ? because on the AMD website there are no differences between drivers for APU / for GPU in their old drivers section

Thanks

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mockingbeard
Journeyman III
Journeyman III

Re: MSI GX60 with AMD Radeon HD7970 - Windows 10, second screen no longer working

Hello,

I am struggling with this too. I have an old version of the display drivers which came with the laptop - I have kept a copy of the latest drivers to work and guard them with my life. Windows 10 keeps trying to update to a new build which these drivers are not compatible with and I repeatedly have to "roll back" in order to have a functional laptop.

The most recent hurdle is that windows 10 now insists upon updating every time I turn the laptop off and have had to resort to disabling windows update. If anyone knows a better way, I am all ears!!

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omegared
Journeyman III
Journeyman III

Re: MSI GX60 with AMD Radeon HD7970 - Windows 10, second screen no longer working

Hi All

I have a Msi GX60 1AC

I can confirm the latest working drivers with the Switchable graphics working is Radeon Version Software 16.2.1

I  downloaded and tried every combination. Even installing the graphics drivers for the On board and Dedicated separately.

After may tries and errors I ave bench-marked this driver as the best and most recent working driver for our configuration.

As always to get the 7970m working you need to set all settings in ATI software to top performance.

I was able to finish Nioh, Battelfield 1 and even try Call o Duty WW2. lol knew it needed more CPU and VRAM.

I regularly play Battlefield 4 online with this driver.

My Laptop:

Msi GX60-1AC

A10-4600m

AMD Radeon HD 7660G + AMD Radeon HD 7970M

Windows 8.1 (also working on Win 7)

Hope this helps.

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