Drivers & Software

[thommo11]

hello

keep getting radeon software video card drivers crashing while playing lost ark, tried many things, uninstall video driver clean install 

with DDU, system/drivers all up-to-date, temps are fine on gpu/cpu, no overclocks, sent in many error report pop up 

after drivers crash, no sure they even read the reports.

system spec

5900x cpu

6900 tx gpu 

32 gb ram ( 3600mhz )

windows 10

 fault showing up in windows 10 event viewer: 

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1896, time stamp: 0x6216ed24
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1566, time stamp: 0x0833f2d4
Exception code: 0xc0000602
Fault offset: 0x000000000010b362
Faulting process id: 0x3540
Faulting application start time: 0x01d82f612b5e5535
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 109d3f13-08b4-4cb0-908c-aa08d31a8057
Faulting package full name:

I'm at a loss on what to try next, its just lost ark game, play other games with no problems at all, any help 

be grateful.

thanks in advance. 

[cakemos]

I have exactly the same problem. 

3600X cpu

5700XT gpu

Windows 11

Rest is almost the same with the original message. No  overheating, no OC etc.

[thommo11]

the new drivers make it worse, had to roll back to feb 24 drivers, come on AMD you can do better than this,

thinking of buying a nvidia card, this is the first time I brought an AMD card mite be the last.

[rahfz]

Can anyone give a solution for this? my game keeps crashing randomly. Its too frustating.

[Chester1994]

Uninstall with Display Driver Uninstaller.

Install a previous version of AMDs drivers.

If that doesnt work, go back to win 10.

[Sapheara]

Same issue on a 5700xt

[sucukluyumurta]

I am using AMD Graphics Card for the first time, while playing my LostArk game, the computer freezes. Because I love AMD processors, I wanted to try the Graphics Card, but the result is very bad, please pay more attention to AMD cards. It is very annoying.

[sucukluyumurta]

My system

5800x3d 32 GB 3866 RAM 6700XT RED DEVİL B550 Motherboard