cancel
Showing results for 
Search instead for 
Did you mean: 

PC Drivers & Software

danielsapit
Adept I

Laptop keeps crashing when connected to the internet

This post is a continuation of my recent post:
https://community.amd.com/t5/general-discussions/windows-10-error-event-id-86-certificateservicescli...

I could not reply to the replies in my post because my posts keep getting rejected. I tried to post a reply but there was an error so I tried to post again but my posts got labeled as spam for trying to post multiple times in a short time. I used the 'abuse report' to notify moderators but it already has been more than 24 hours and it seems that there is no response. I am new and I do not know how to contact the administrators of this forum.

@kingfish 

Here are the specs I found:

  • System Information
    • Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
    • System Manufacturer: ASUSTeK COMPUTER INC.
    • System Model: ASUS TUF Gaming A15 FA506QM_FA506QM
    • BIOS: FA506QM.308 (type: UEFI)
    • Processor: AMD Ryzen 7 5800H with Radeon Graphics (16 CPUs), ~3.2GHz
  • Display Devices
    • Card name: AMD Radeon(TM) Graphics
    • Manufacturer: Advanced Micro Devices, Inc.
    • Chip type: AMD Radeon Graphics Processor (0x1638)
    • DAC type: Internal DAC(400MHz)
    • Monitor Name: Generic PnP Monitor
    • Monitor Model: unknown
    • Monitor Id: NCP004D
    • Native Mode: 1920 x 1080(p) (144.000Hz)
    • Output Type: Internal
  • AMD Graphics Driver
    • V27.20.14044.2001 (current)
    • V27.20.14044.4001
  • Wifi Driver
    • MediaTek WLAN Driver V3.00.01.1100 
    • MediaTek WLAN Driver V3.00.01.1108 (current)
  • Radeon Software
    • Software Version: 10.20.40028.0
    • Driver Version: 20.40.44.02-210318a-367036C-Asus

I downloaded drivers for 2021-ASUS-TUF-Gaming-A15 from the Asus website.

@goodplay 

Here's the event from Event Viewer:

Log Name: Application
Source: Microsoft-Windows-CertificateServicesClient-CertEnroll
Date: Wed, 05, 18, 2022 3:31:56 pm
Event ID: 86
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: LAPTOP-C1EJO5KK
Description:
SCEP Certificate enrollment initialization for WORKGROUP\LAPTOP-C1EJO5KK$ via https:   //AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

Method: GET(16ms)
Stage: GetCACaps
The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

0 Likes
0 Replies