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Drivers & Software

fabledloon
Adept I

I lost audio after updating the display driver

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In a recent search for new drivers for my card, I was advised to install Adrenalin 2020. After all, new software and up to date drivers can only make things better, right? If only.

During the installation, I noticed my sound icon said that I'd lost my sound, but it came back again so I took no notice of it - until the first time I heard the awful tinny sound my computer now produces. Rather than using my speakers (3.5mm connection to the jack port behind my PC) with the onboard sound drivers, it seems the update has decided to use the woeful, despicable built-in speakers on my monitor, running AMD's drivers.

I've been to my sound control panel in an attempt to re-select my speakers, but lo they are nowhere to be seen. The realtek drivers in device manager also seem to have disappeared, replaced with AMD's, and leaving no sign of my speakers anywhere to be found. I have tried installing new devices in device manager, but they don't show. I've looked through my playback devices in sound settings (yes, even those hidden by 'disconnected' or 'disabled') and they still don't show. I've even been to my bios and checked for the onboard sound system, to check it's enabled. It is. Yet I still cannot connect to the speakers that until this update worked perfectly every single time.

Needless to say this is putting me off ever going near anything AMD ever again at this point, but if anyone can provide an answer for me to get my sound quality back, I would be grateful for anything you have.

1 Solution

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fabledloon
Adept I

Re: Adrenalin 2020 sound error

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I seem to have cured it! Probably more luck than judgement.

While trawling my device manager I noticed a system device  (high definition audio bus, I think) was highlighted as faulty. Don't ask me why. I searched for a driver update, it came through and now the sound panel recognises my speakers once more.

Why all of this happens upon installing an AMD update I've no idea, but it seems to be working now.

Thanks for your help, hopefully that'll be the end of it.

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11 Replies
elstaci
MVP

Re: Adrenalin 2020 sound error

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basically what you are saying is that your motherboard's Sound drivers (Realtek) are missing or not recognized by Windows anymore.

Once you post your Motherboard's Make & Model and CPU, GPU, with BIOS, CHIPSET, AMD Driver and Windows version installed I might be able to help you if possible. 

Have you tried to go to your Motherboard's Support Download page and see if they have any Audio Drivers to download and install?

Also I would see if you have the latest BIOS and CHIPSET versions installed. I recall that one Motherboard Manufacturer needed to update the BIOS to get sound to work again on their Motherboards.

I would try to install the Motherboard's Audio drivers again and see if Windows now recognizes your Motherboard drivers and your connected Audio default Device is showing and you can enable it in Windows Sound Panel.

You can go to Device Manager and either Disable or Uninstall the AMD HD Audio if you are not using it and see if the Motherboard's Audio is recognized again.

If you Uninstall the AMD HD Audio driver then you will need to install the AMD Driver package again to get them back.

NOTE: When you installed the AMD Driver package it shouldn't have removed the Motherboard's Realtek HD Audio or disabled it. In Sound Panel it should show enabled any Audio devices connected to the GPU card (your Monitor speakers) and any Audio devices (Plug-in Speakers) enabled connected to the Motherboard's Audio outputs.

Have you tried to connect the speakers to a different Motherboard Audio output port?

kingfish
MVP

Re: Adrenalin 2020 sound error

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Go to sound/playback device..right click anywhere and enable "show disabled/disconnected device.

 
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fabledloon
Adept I

Re: Adrenalin 2020 sound error

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Thanks for replying, I appreciate your help.

Essentially, yes, the audio panel from the motherboard is getting me nowhere. My USB Bluetooth works for my headset, but the physical audio ports don't give me anything, except the general static of plugging them in. The speakers do work in other devices, so they're functioning fine, but my motherboard is just not even aware of them since the AMD update, regardless of the port I use.

I have been to my motherboard's download page, yes, I downloaded their drivers, but it made no difference. Following that, I uninstalled the AMD drivers completely and reinstalled my motherboard drivers, but that still didn't take. No matter how much I disable or uninstall the AMD drivers, the Realtek drivers just don't appear again. I really don't know why.

Throughout all this I constantly check my sound panel, for disabled and disconnected devices too, but still find no trace of my speakers. They just don't exist on the sound panel.

I haven't updated my BIOS, it's not something I'm familiar with so I've been trying every other avenue first. Looking at the support page, I find I am running an older BIOS version, but I've been leaving that as a last resort.

If nothing else, it seems I'm going to need to invest in some new speakers, but I'll keep banging my head against the wall for now if anyone else has any ideas they can throw my way. I'd appreciate it.

My sysinfo

elstaci
MVP

Re: Adrenalin 2020 sound error

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Since you uninstalled the AMD driver and it didn't fix the Motherboard's Audio shows the AMD driver isn't at fault. 

Did you use DDU (Display Driver Uninstaller) without the Internet connected to remove the AMD Driver and deleted C:\AMD folder in the Root Directory?

I know there are adapters that convert USB>3.5MM Audio.  You can try that to see if your speakers work with your motherboard.  In case you can't get the Motherboard Audio to work (Possibly defective Motherboard).

Here is a HDMI>VGA with a 3.5MM Port for Audio to Speakers: https://www.amazon.com/FDG-Transmission-Converter-Projectors-Displayer/dp/B07QDYGFV2/ref=sr_1_18?dch...  (You can connect it to the AMD GPU Card HDMI Output.

Here is a USB>3.5MM Audio Adapter: https://www.amazon.com/Plugable-Headphone-Microphone-Aluminum-Compatible/dp/B00NMXY2MO

If your Speakers works with other device then even if you get new Speakers it may not work on your motherboard until the Motherboard Audio drivers are recognized by Windows.

Is it possible to run DXDIAG.exe and save the DXDIAG.txt file and upload it to your next reply. Maybe it might indicate what is wrong with your Audio and will show which files (Windows and Non-Windows files) that are having problems.

fabledloon
Adept I

Re: Adrenalin 2020 sound error

Jump to solution

I seem to have cured it! Probably more luck than judgement.

While trawling my device manager I noticed a system device  (high definition audio bus, I think) was highlighted as faulty. Don't ask me why. I searched for a driver update, it came through and now the sound panel recognises my speakers once more.

Why all of this happens upon installing an AMD update I've no idea, but it seems to be working now.

Thanks for your help, hopefully that'll be the end of it.

View solution in original post

Verissimus
Journeyman III

Re: I lost audio after updating the display driver

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I registered specially for replying here, to you.

 

I'm glad you solved your problem, and then wrote about it, thus helping me solve same problem too!

I searched for HD Audio Bus in Device Manager. Found it under System Devices (not in it's usual place - Sound, Video and Game Controllers).

Mine had TWO instances, in conflict. I've uninstalled one of them, deleting driver when prompted. For the one that remained, updated the driver. After this step sound came back on and sound devices appeared once again in Sound, Video and Game Controllers. Hope this helps somebody! All the best!!!

BOP
Journeyman III

Re: I lost audio after updating the display driver

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Bless your soul! Actually such a big help. 

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xorenadosuke
Journeyman III

Re: Adrenalin 2020 sound error

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I made an account for this reply almost 7 months later. I recently updated my drivers to play Cyberpunk and could no longer get audio from my monitor.

Lo and behold my "High Definition Audio Bus" was corrupt.

I just uninstalled it completely, rebooted, and everything was back to normal.

Michi92456
Adept I

Re: Adrenalin 2020 sound error

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Hi, i have exactly the same error. 

Did you uninstall the "High Definition Audio Bus" or the Driver?

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