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Drivers & Software

aditya08
Adept I

Game Crash! (Driver ver. 18.2.1)

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My Assassin's Creed Origins crashes as the game starts after first cutscene/cinematic/video........ with no error related to game and desktop appears it shows AMD Radeon Settings has stopped working and then it asks it to restart..........

CPU: FX 8350

GPU: Sapphire RX 570 4GB Nitro+

Mobo: Gigabyte 970A- DS3P

RAM: 8 GB 1600 Mhz

Screen Resolution: 1080p @ 60Hz

OS: Windows 10 64 bit

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pietka23
Adept II

Re: Game Crash! (Driver ver. 18.2.1)

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I just updated Windows 10 to April Creators Update (version 1803, 17134.1) and installed 18.4.1 drivers. For me game is no longer crashing

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47 Replies
Matt_AMD
Community Manager
Community Manager

Re: Game Crash! (Driver ver. 18.2.1)

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Did you have this issue before using 18.2.1?

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aditya08
Adept I

Re: Game Crash! (Driver ver. 18.2.1)

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i was using version 17.12.2

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Matt_AMD
Community Manager
Community Manager

Re: Game Crash! (Driver ver. 18.2.1)

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Your post says 18.2.1? Can you clarify and provide all of the essential INFORMATION REQUIRED WHEN POSTING A QUESTION

aditya08
Adept I

Re: Game Crash! (Driver ver. 18.2.1)

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i meant that i was using version 17.12.2 and was facing crashing issue....

So i updated to verion 18.2.1 but it didn't solve anything the game is still crashing and it shows Radeon settings has stopped working or the Radeon app is restarting!

pietka23
Adept II

Re: Game Crash! (Driver ver. 18.2.1)

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Same here, just bought the game and installed latest 18.2.2 drivers for it. Game crashes after first cutscenes but benchmark runs without crashes. I was rolling back drivers and found out that the game does not crash on 17.11.1 (I checked every driver version between 18.2.2 and 17.11.1). Benchmark result is even better on 17.11.1 (62fps average versus 59fps on 18.2.2).

i7-7700K

Asus Z170-K

Sapphire RX570 Nitro+ 8GB

2x8GB 2666 MHz

AOC AG272FCX 1080p 144Hz

Windows 10 64 bit

aditya08
Adept I

Re: Game Crash! (Driver ver. 18.2.1)

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The driver version 17.11.1 worked for a little while as the gameplay began but its still crashing without any warning and whenever i try to open Radeon Settings after that its still shows it has stopped woking...........

but still version 17.11.1 was able to show me glimpse of the gameplay

benman2785
Big Boss

Re: Game Crash! (Driver ver. 18.2.1)

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uninstall driver with DDU in Safe-Mode (reboot required)
after cleaning has finished reboot
install latest driver & reboot

test game!

also
DONT use MSI Afterburner or similar
DONT use the Overlays of Steam/Uplay/Origin etc

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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benman2785
Big Boss

Re: Game Crash! (Driver ver. 18.2.1)

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hehe - nope

until you are not a criminal nor a very rich person nor a "owner of secrets" it is highly likeley that noones inject stuff in your DL - but that your ISP ducks hard and cant maintain a stable connection

AMD Software is actually pretty good since 2015 - so nothing to complain about

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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tush2912
Adept I

Re: Game Crash! (Driver ver. 18.2.1)

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I was having the same issue, then I read somewhere that before launching the game, "End process tree" for "RadeonSettings.exe". It worked for me on the first try, So I Played the game continuously for 18hours, and was able to complete till "The last of Medjay". "Was exhausted and had to go to sleep ". Since then regardless of what I try, my game keeps crashing "when entering animus after this quest or sometimes it enters and crashes during the boat sail part", and if I start a new game "it crashes after the cutscenes, just before the loading of the First boss". I have had 3 RMA for my GPU(RX 570 4GB OC), and because of low stock, I ended up with (RX 570 NON-OC) instead.

Games I play that crash:

-Assassins Creed Origins Crashes without any error.

-Middle Earth Shadow Of war crashes, after 10-15 mins of gameplay, sometimes 5 mins.

3.jpg


-Tekken 7 crashes after 15-10mins, sometimes 45mins.

2.jpg

-Fifa 18 used to crash, but now has been resolved

1.jpg

-Tom Clancy's Rainbow Six Siege crashes with "Device lost error and windows 10 taskbar notification that "device lost"

-CS: Go crashes with same error that "Device lost"

**All these games crash ending up with "Radeon Settings" not responding. After which either I have to relaunch the Radeon settings using desktop right-click shortcut or restart the PC.
I've tried almost every driver available, even tried installing drivers without the Radeon settings(by unchecking during installation), with all driver installs being done after DDU uninstall.

I've also tried doing GPU OC and UC.

Also when I first had this issue with AC Origins, I borrowed RX560 and RX580, and the game worked perfectly on both of them, but my RX 570 crashed just after the cutscenes during a new game.

Also, after the RMA of my RX570, it started crashing after the first 15 days, on the same driver 18.2.1.
Is my PC slowly damaging the GPU?

Games I play that doesn't crash: Batman AK, Rocket League, GTA V.

If anyone has found a permanent fix or at least a 1hr temp fix, please Help.

UserBenchmarks: Game 65%, Desk 91%, Work 53%

CPU: Intel Core i5-4690K@4.4Ghz - 99.9%

GPU: Asus RX 570 4GB - 63.5%

SSD: Samsung 850 Evo 120GB - 113.1%

HDD: WD Green 2TB (2012) - 79.2%

USB: WD My Passport 0827 1TB - 19.3%

RAM: Corsair Vengeance DDR3 1600 C10 1x8GB - 35.1%

MBD: Asus Z97-K

PSU: Seasonic S12II-620W

OS: Windows 10 PRO 64bit