Drivers & Software

[Cvanderhyden]

Wondering if anyone would be able to help me with an issue that I had encountered. I went to update my graphics drivers hopes to increase performance. instead I was unable to play my game that I was planning to play. I tried to roll back the driver after the update but to no avail. Would there be any suggestions that I could do? my specs are an amd r7 graphics. 

If it is any bonus I downloaded the driver from amd and updated the drivers manually.

the error I get is

Device PCI\VEN_1002&DEV_9874&SUBSYS_18401002&REV_84\3&2411e6fe&08&08 had a problem starting 

[1c0n4]

You could try to uninstall the driver using DDU in safe mode and installing the version that worked well for you again. Search for a tutorial on how to uninstall and install a driver safely. 

[elstaci]

Is this a Laptop Integrated Graphics or Mobile GPU card?

The PCI\VEN Hardware ID comes out to a Wani /R5/R7/R9 which seems to be a mobile/Integrated GPU.

If it is, you need to download your Laptop's AMD APU Processor AMD Driver that will install both the Integrated and Discrete GPU drivers for your laptop.

[Cvanderhyden]

sadly it is neither, its an embedded processor RX-421BD.

[elstaci · Accepted solution]

critically important information that you left off your Original Post.

I suggest you open a AMD Support Ticket and ask them where you can find drivers for your Embedded CPU: https://www.amd.com/en/support/contact-email-form

They should connect you to a AMD Embedded Specialist.

EDIT: I don't know if AMD Moderator for Pro GPU cards can help you or not @fsadough .

[Cvanderhyden]

awesome thank you! I just submitted a ticket so we will see what they have to say.