Drivers & Software

[kinger556]

Graphics Card:

AMD Radeon RX 580

Desktop

Operating System:

Windows 7

Driver Version Installed:

26.20.15003.5016

Display Devices:

I don't know how to check some of these.

Monitor: LG, VGA Cable, 1920x1080, 59hz

TV: Samsung, HDMI Cable, 1360 x 768, 30hz

Motherboard:

MSI MS-7821

CPU:

Intel i7-4770k CPU

RAM:

32 GB

I just recently installed a new Graphics card and the driver but there's a Yellow triangle with an exclamation point next to AMD High Definition Audio Device along with a couple others in my Device Manager:

https://i.gyazo.com/1ccb756a0e192e0d6302202e66c99d03.png

The main thing I'm concerned with is the AMD High Definition Audio Device because I have a TV connected via HDMI cord and sound wont work on it. I read online that the yellow triangle next to AMD Log Utility Driver is just a Windows 7 bug and it works fine. But I don't know how true that is. As for the Unknown Device, I have no idea what it is or how to find out.

I've already tried the following:

Reinstalling Drivers

Right click --> Update Driver Software:

AMD Log Utility Driver & Unknown Driver:

https://gyazo.com/463e9979eb6e76c30af49425af99db76

AMD High Definition Audo Device:

https://gyazo.com/e933567078976ae0a25fbab9fed9f6b8

Right Click --> Scan for Hardware Changes:

https://gyazo.com/3202ee230c081aea112e154aaabecd6d

---------------------------------

Properties:

AMD Log Utility Driver:

https://gyazo.com/e051d255c09033de92d4d6ccde7c65f0

Unknown Device:

https://gyazo.com/543020c03df39c5882f67f7eaf4bb4b4

AMD High Definition Audio Device:

https://gyazo.com/fa611887d6ebdd8dc88e67b689f191a7

[kingfish]

Don't worry about the log thing...on the others, have you right clicked on them and delete? Restart your computer and if they are important, Windows will reinstall them..hopefully correctly

[kinger556]

I deleted it and when I restarted my computer it tried to install it again but was unsuccessful. It just said:

"Device driver software was not successfully installed." in the bottom right corner of my screen.

When I check device manager it's there again still with a yellow triangle next to it.

[kingfish]

I have Win7 to...which one has the triangle now?

[kinger556]

The same ones:

AMD Log Utility Driver

Unknown Device

AMD High Definition Audio Device

[kingfish]

Ok.do a clean install using DDU in safe mode, reboot and install the 19.12.1 drivers. I have no issues with them.

https://www.amd.com/en/support/previous-drivers/graphics/radeon-500-series/radeon-rx-500-series/rade... 

[hardcoregames_]

Yellow triangle is not good, try another video card and see if that works