cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

seriouspike
Adept I

Cannot get 4K in Netflix

Hi,
I cannot get 4K Netflix playback for some reason.

My configuration:
Windows 10 Pro with the latest drivers.
MSI Creator PS321URV connected via DP.
AMD Ryzen 9 5900HX with the latest drivers as of today.
32GB RAM.

Video quality is set to high.

My plan is Ultra HD.

Speed: 400Mb via fast.com


I tried Chrome, Edge and Netflix app in Windows 10.


What am I missing?

0 Likes
6 Replies
cindyroberts
Journeyman III

Re: Cannot get 4K in Netflix

Have you tried watching a 4k youtube video? If it works then I think it might a DRM issue with Netflix.

0 Likes
Flyfisherman
Elite

Re: Cannot get 4K in Netflix

Have You enabled 4K in Your Netflix profile?
Navigate to PROFILE & PARENTAL CONTROLS and click the dropdown to the right of your profile. In the Playback settings section, click Change. In the Data usage per screen window, click High for HD and UHD quality, and then click on Save to make it the default.

Of course You must have Premium Ultra HD subscription and remember that not all content on Netflix is 4K, just look for the symbol.
Best regards from Sweden

seriouspike
Adept I

Re: Cannot get 4K in Netflix

cindyroberts

There is no problem watching Youtube 4K.

0 Likes
seriouspike
Adept I

Re: Cannot get 4K in Netflix

Flyfisherman

I mention your suggestion in the starting post:

Video quality is set to high in Netflix.

My Netflix plan is Ultra HD.

 

I can see the UHD logo before playing the video:

seriouspike_0-1634450501444.png

 

 

But the issue is that the video playback is only 1080P

seriouspike_1-1634450586082.png

 

Tags (2)
0 Likes
rolacka
Journeyman III

Re: Cannot get 4K in Netflix

You need the Microsoft HEVC video extensions from the windows store to watch Netflix in 4k in Win 10, once that's bought and installed everything will work fine.

0 Likes
seriouspike
Adept I

Re: Cannot get 4K in Netflix

It's already installed. Before I had it installed, I could not get even the UHD logo on Netflix.

Now I get the logo, but the playback is only 1080p as I showed in my previous message.

0 Likes