cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

raptorandy
Journeyman III

Can't switch graphics in Sony Vaio laptop with AMD Radeon HD 7570M / HD 7670M and Intel HD Graphics 4000

Jump to solution

Hey guys. I've been searching information about this problem and I've tried many solutions but I just can't make it work.

I have a Sony Vaio model: SVE14A27CXH

OS: Windows 8.1 64 bit

I have these two display adapters

displays.PNG

But it seems my computer never uses the AMD graphics. I have installed the updates for this graphic card directly from Vaio Update and I have Catalyst Control Center installed and I know I can configure the switchable graphics settings here by adding the aplication exe file and selecting High Performance as graphics setting.

sett.PNG

However, this doesn't seem to apply at all. I've checked a game or application's video setting after doing this, and I always see the Intel graphics card, not the AMD one.

I've tried uninstalling the drivers provided by Vaio and install the ones from AMD's website but I'm really confused about my graphics model being 7570M / 7670M. I've tried with the AMD Radeon Software Support for Legacy Graphics Products for HD 7000 series from here https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%208.1%20-%2064

But it actually gets worse because after installing and rebooting my computer I get a "No AMD graphics driver is installed or the AMD driver is not functioning properly ".

This is my Catalyst Control Center Version

cat.PNG

Any help would be appreciated. Thanks.

0 Likes
1 Solution

Accepted Solutions
kingfish
MVP

Re: Can't switch graphics in Sony Vaio laptop with AMD Radeon HD 7570M / HD 7670M and Intel HD Graphics 4000

Jump to solution

Is the OS fully updated? Clean Install AMD Graphics Drivers

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

Did you install the latest Intel driver before you installed the correct AMD drier following the link here ? > Laptop graphics update...How to

Correct driver > Legacy

View solution in original post

0 Likes
6 Replies
kingfish
MVP

Re: Can't switch graphics in Sony Vaio laptop with AMD Radeon HD 7570M / HD 7670M and Intel HD Graphics 4000

Jump to solution

Is the OS fully updated? Clean Install AMD Graphics Drivers

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

Did you install the latest Intel driver before you installed the correct AMD drier following the link here ? > Laptop graphics update...How to

Correct driver > Legacy

0 Likes
raptorandy
Journeyman III

Re: Can't switch graphics in Sony Vaio laptop with AMD Radeon HD 7570M / HD 7670M and Intel HD Graphics 4000

Jump to solution

I actually have one update pending in regards to the Intel HD graphics, but no matter how many times I try to install it, it always fails.

update.PNG

update2.PNG

And yes, those were the AMD drivers I installed and after the installation, I rebooted my pc and got an alert window saying "No AMD graphics driver is installed or the AMD driver is not functioning properly", and then I can't even access to the graphic card configuration.

0 Likes
kingfish
MVP

Re: Can't switch graphics in Sony Vaio laptop with AMD Radeon HD 7570M / HD 7670M and Intel HD Graphics 4000

Jump to solution

You did not read > Laptop graphics update...How to

2. The Intel graphics drivers should be the latest offered by Intel Support.

Use their 'Driver Download Tool' to get the latest version. These must be installed before the AMD drivers.

Not windows update.

0 Likes
kingfish
MVP

Re: Can't switch graphics in Sony Vaio laptop with AMD Radeon HD 7570M / HD 7670M and Intel HD Graphics 4000

Jump to solution
0 Likes
raptorandy
Journeyman III

Re: Can't switch graphics in Sony Vaio laptop with AMD Radeon HD 7570M / HD 7670M and Intel HD Graphics 4000

Jump to solution

Thanks for answering. I did follow the instructions this time. I looked for the latest update for the Intel HD Graphics 4000 and according to the description of the website, this should be the right one https://downloadcenter.intel.com/download/27417/controlador-de-gr-ficos-Intel-para-Windows-15-33-?_g...

However, I cannot install it. After running the installation wizard I end up with this error message

intel error.PNG

Then I used the Intel Driver and Support Assistant tool to make sure I selected the correct drivers and I got this information

intel.PNG

So I'm not sure if I have the latest drivers installed already or if I have a different version delivered by the manufacturer.

I moved on with the instructions and installed the amd drivers and after rebooting I got the same error as I did before

error.PNG

I even tried a clean install booting in safe mode and using the Display Driver Uninstaller tool but still got the same error.

Do I need to install both Catalyst Software Suit and Radeon Software Crimson Edition Beta?

0 Likes
kingfish
MVP

Re: Can't switch graphics in Sony Vaio laptop with AMD Radeon HD 7570M / HD 7670M and Intel HD Graphics 4000

Jump to solution

You have to look for the driver in the graphics folder of the Intel installer

"Do I need to install both Catalyst Software Suit and Radeon Software Crimson Edition Beta?" No...install one or the other. Do a clean install. Your OS must be fully updated.

0 Likes