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Drivers & Software

tiagoslb15
Adept I

Black Screens on 5700XT

I dont know if anyone is having this problem aswell but im getting black screens that poops up for 1/2 sec and then the image comes back. Its really annoying for me , im getting like 3/4 black screens per hour on average.

Anyone had this problem ? 

System:

Ryzen 3700x 

5700 XT Saphire reference model 

X570 A-PRO MSI 

3200mhz Nighthawk 16GB RAM 

256 SSD boot drive and 2TB HDD 

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28 Replies
tiagoslb15
Adept I

Re: Black Screens on 5700XT

Well now i got a black scrren watching youtube videos and the computer continued to work and the video was running on the background but no image. Tryed to disconnect the cable and plugin again withoiut any success. Forced reset the computer was the only way to get image again . 

hardcoregames_
Big Boss

Re: Black Screens on 5700XT

this is mostly a windows problem but recent drivers have been at issue a lot as well

check to be sure all updates are installed

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tiagoslb15
Adept I

Re: Black Screens on 5700XT

Well the windows Its fully updated 

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hardcoregames_
Big Boss

Re: Black Screens on 5700XT

AMD posts new drivers regularly. Go to the driver area and post some feedback.

https://www.amd.com/en/support/driverhelp 

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shanu
Journeyman III

Re: Black Screens on 5700XT

Hi,

same Problem. But only in World of Warcraft. In other games, I had no problems so far.


System:

Ryzen 3700x 

Sapphire 5700 XT Pulse

MPG X570 Gaming Plus

16GB Patriot Viper Steel DDR4-3600 DIMM CL17

500GB Samsung 970 Evo Plus M.2 2280 PCIe 3.0

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tiagoslb15
Adept I

Re: Black Screens on 5700XT

The problem persists on Adrenalin 2019 Edition 19.9.3 Drivers, Same issue all the way. Computer stays working on background and the image goes Black . Nothing makes the image comes back again only force restart. Tryed do DDU safe mode , tryed installing without the hadmi audio driver but well without any success. Its a shamme , have this system for 3 months almost and all the problems i got was from the graphics card. maybe i got a bad unit? should i RMA? i would like to get some answer. 

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hardcoregames_
Big Boss

Re: Black Screens on 5700XT

do you have another card you can try?

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tiagoslb15
Adept I

Re: Black Screens on 5700XT

I don't, my old pc died and i build this one from scratch :/ 

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hakko
Adept I

Re: Black Screens on 5700XT

Adrenalin 2019 Edition 19.9.3 Drivers doesn't working on World of Warcraft imo. im turned back 19.9.2 and now working well. fyi my friend.

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