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Drivers & Software

Journeyman III

Audio Driver behaviour issue (unable to capture audio when system is muted)

Some software which have audio capture related feature such as OBS and wireless presentation software will not capture audio when the system audio is muted . It can be easily reproduce by using OBS and try to capture the system audio while the system audio is muted.

When using an Intel device , the audio can be capture even with the system audio is muted . 

I tried to remove the audio driver on the device and return to the default version of audio driver. the behaviour is the same with Intel device.

Please help if this can be fixable from AMD side , or this issue has to be reported to the audio driver provider.



*additional information:

Test device information :

System Model: HP 14s-fq0016AU

Processor: AMD Ryzen 7 4700U with Radeon Graphics

Audio Driver Name: RTKVHD64.sys
Audio Driver Version: 6.0.9035.1


audio driver that works:

Audio Driver Name :hdaudio.inf

Audio Driver Version:10.0.19041.264

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