Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

Adept I

AMD Ryzen 7 PRO Web HW Acceleration latest Win11 - Fix

Hello guys,

I have bought this awesome laptop machine ZBook Firefly 14 G10 A with AMD.
Unfortunately I'm facing regularly issues from the begin I am owner of this device and the issue is regarding to video playing in any web browser.
Playing video stream from the web (YouTube, Vimeo, Twitch) is failing randomly. More frequently if Windows UI is actively used.
I tried already all the possible solutions at the begin with reinstalling OS, Drivers, latest BIOS firmware.
Issue is something solved for several days and later is coming again back.
As I am technical professional and I have more than twenty years of IT experience I guess it is software bug. I can't specify if the problem is where but need to be analyzed and fixed by responsible people.
If somebody here from the HP Members is available to forward this message deeper technical HP engineers, it would be very useful. This issue looks like need to be fixed by HP developers and their Hardware drivers.
The issue is reproducible on each laptop with the same hardware configuration and latest Windows 11 to date 13.5.2024.


Fix described here:


You are welcome and I am again happy that my laptop works well. Microsoft should take focus for his dx11.



0 Replies