cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

sawantrajd
Adept I

AMD Radeon R5 M330 failing as thread stuck in driver.

I have HP 15-ac 027tx laptop and AMD radeon R5 M330 graphics card. After installation of graphics driver, driver getting crashed and machine restarted in loop. I have windows 10 pro. I installed fresh Windows but same error. So disabled windows update as it's installing graphics driver which crashes. I used AMd auto detect tool as well as choose paticular card and try to install driver but that AMD installer show OS not supported error 184. support page shows it supports only Windows 7 And Win 10 64 bit. I have Windows 10 64 bit pro installed. Please help me as without driver it hurts eyes. I tried almost everything. This is HP link for driver intel amd switchable driver.  https://support.hp.com/in-en/drivers/selfservice/hp-15-ac000-notebook-pc-series/7771404/model/832608...

And for AMD I choose below URL

https://www.amd.com/en/support/graphics/amd-radeon-r5-series/amd-radeon-r5-300-series/amd-radeon-r5-...

0 Likes
13 Replies
kingfish
MVP

Re: AMD Radeon R5 M330 failing as thread stuck in driver.

You must install the latest update for your Intel graphics from Intel > https://www.intel.com/content/www/us/en/support/detect.html

These must be installed before the AMD drivers.

0 Likes
sawantrajd
Adept I

Re: AMD Radeon R5 M330 failing as thread stuck in driver.

These Intel drivers I must install when I have Intel graphics driver. I have I5 5th Generation processor and AMD Radeon R5 M330 graphics card. Are you sure I have to install intel drivers when I have AMD graphics card? If I install both will it work? Are you from AMD support or just community user? Have you tried this and is it working for you?

0 Likes
kingfish
MVP

Re: AMD Radeon R5 M330 failing as thread stuck in driver.

This is the only way. How long have you owned this laptop? Never updated it before?

0 Likes
kingfish
MVP

Re: AMD Radeon R5 M330 failing as thread stuck in driver.

Just run the Intel update tool...install all it finds.

Note:  "AMD software and drivers are designed to work best for up-to-date operating systems. Please be sure to update your operating system before installing drivers."

0 Likes
sawantrajd
Adept I

Re: AMD Radeon R5 M330 failing as thread stuck in driver.

I have updated Windows 10 version installed. As soon as I on windows update windows install amd driver which getting crashed and restart laptop in loop with blue screen and shown error thread stuck in driver. It happens 4-5 times so finally I installed win 10 os again(3rd time) and stop windows update that's why it's running. As soon as I on windows update it breaks. In your last comment you asked to install intel drivers, May I know for AMD graphics how can I install Intel drivers?

0 Likes
sawantrajd
Adept I

Re: AMD Radeon R5 M330 failing as thread stuck in driver.

I have fresh copy of windows 10 pro, I nstalled amd/intel switchable driver from below link from HP

https://support.hp.com/in-en/drivers/selfservice/hp-15-ac000-notebook-pc-series/7771404/model/832608...

As soon as I installed it's getting below error. Find below screenshot 1st . @2nd screenshot shows it's getting below error for AMD autodetec tool1629653704701.jpgCapture.PNG

0 Likes
kingfish
MVP

Re: AMD Radeon R5 M330 failing as thread stuck in driver.

You must install the latest update for your Intel graphics from Intel > https://www.intel.com/content/www/us/en/support/detect.html

These must be installed before the AMD drivers.

0 Likes
sawantrajd
Adept I

Re: AMD Radeon R5 M330 failing as thread stuck in driver.

intel driver.png

0 Likes
kingfish
MVP

Re: AMD Radeon R5 M330 failing as thread stuck in driver.

0 Likes