Hello. I have issues with my laptop. The issue is sound. Its always on maximum volume, even if volume slider is set to 2%, changing slider does nothing. I have noticed "AMD audio device" in my device manager, but everytime I try to disable or uninstall it, my winddows (11) crash (blue screen). I tried everything from google, everything that ChatGPT suggested but nothing worked. Can you help me please?
I've had this issue as well. If you open the dmp file in WinDbg that's created at time of the BSOD, it will point to amdacpafd.sys as the reason.
I encountered this issue after updating my AMD Zenbook 14 um3402 to Windows 23H2 and the built in microphone disappeared from device manager. MyAsus told me to update the Realtek drivers which resulted in a BSOD. Disabling the "AMD audio device" in device manager would cause a BSOD as well.