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Drivers & Software

Brindille
Adept I
‎09-21-2023 04:36 PM

AMD Adrenaline Software Will Not Open When Launched with 23.9.2 and 23.9.3

Hello, 

Today I received my new 7800xt graphics card. I had an Nvidia 3070 previously. So I uninstalled Nvidia and all the other software from the company, with the DDU tool so as not to forget anything. I installed my new card and launched the installation of adrenalin version 23.9.1 the drivers are installed correctly since my resolution has changed and my second screen lights up with the desktop (proof that the installation was done correctly ) moreover the software is present in the taskbar but the software whose icon appears disappears once you click on it. Also impossible to launch the software. I tried to reinstall several times with version 23.9.2 but the problem persists and after 5 hours of trying to install my new graphics card I admit that I give up.

If you have a solution or a similar problem I am interested.

3 Solutions
Brindille
Adept I
‎09-26-2023 09:28 AM

Hello,

I solve my problem this weekend.

I reset windows and reinstall the 23.9.1 and it's work after that i download in the software the 23.9.2 and still working.

It's a bit hard but it work for me .

Have a good day

View solution in original post

zyxx
Adept II
‎11-04-2023 07:10 AM

Hey AMD: FYI the Bug isn't fixed.

Last working Adrenaline Version 23.9.1.

Your Adrenalin Frontend does not start.

Again no mention in Known Bugs section of 23.11.1 (same as 10.x and 9.x).

 

Please advice how to proceed, or are we supposed to go ahead and give team green a try?

View solution in original post

brikulex
Adept I
‎11-10-2023 08:15 AM

I don't think that AMD is actually working on fixing this.

However I believe I have found something (at least something that works for me).

As always, I am not responsible for what you do, and if following my guide makes your computer explode, it's not my fault.

I am asking some of you who are affected by this bug and ever had Epic Games Launcher installed to try this:

  1. Exit Epic Games Launcher if you have it open (right click it in the notification tray and click Exit)
  2. Open the folder %localappdata%\EpicGamesLauncher\Saved
  3. Rename the Logs folder to something like LogsBackup
  4. Try to open Radeon Software and hope it works

Please respond if it fixed your issue or not, or if you don't even have the EpicGamesLauncher folder.

If I find out it doesn't actually work and it was just a coincidence, I will edit this post to correct it.

Good Luck!

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338 Replies