Drivers & Software

[meowlolmyamdneedshelp]

I have this problem where when I switch to the AMD Radeon Driver it lags my mouse freezes screen freezes my software is up to date I need a fix but when I switch to Microsoft Basic Adapter everything stops lagging so its just the amd driver anyone got a fix I cant even game on this. (SPECS) AMD A4-5000 APU with Radeon(TM) Hd Graphics 1.50 GHz

[elstaci]

The A4-5000 with HD8330 is a Desktop APU. Here is the last available AMD Driver for your APU processor: https://www.amd.com/en/support/apu/amd-series-processors/amd-a4-series-apu-for-desktops/a4-5000-rade...

If the above doesn't work then try some previous AMD driver and see if it fixes your issue from here: https://www.amd.com/en/support/previous-drivers/apu/amd-series-processors/amd-a4-series-apu-for-desk...

What is your PC Specs including Windows version installed and Make & Model of your Mobo and GPU card ( If applicable) unless you are using the APU IGPU as your main display adapter.

NOTE: Use DDU with the internet disconnected and delete the AMD Installation folder at C:\AMD before installing any AMD Drivers.

[meowlolmyamdneedshelp]

I don't know how to get my pc specs I'm new to gaming. And what's your discord because it keeps time limiting my talking

[elstaci]

Download a free small program called SPECCY. Run it and it will show most of the Make & Model of your hardware and software you have installed in your PC>

[meowlolmyamdneedshelp]

Got it!

[meowlolmyamdneedshelp]

[meowlolmyamdneedshelp]

I have this problem where when I switch to the AMD Radeon Driver it lags my mouse freezes screen freezes my software is up to date I need a fix but when I switch to Microsoft Basic Adapter everything stops lagging so its just the amd driver anyone got a fix I cant even game on this. (SPECS) Operating System
Windows 10 Home 64-bit
CPU
AMD A4-5000 52 °C
Kabini 28nm Technology
RAM
4.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28)
Motherboard
ASUSTeK COMPUTER INC. ET2020A (BGA769(FT3)) 51 °C
Graphics
ET2020A (1600x900@64Hz)
ATI Microsoft Basic Display Adapter (ASUStek Computer Inc)
Storage
465GB Seagate ST500DM002-1BD142 (SATA )

[cpurpe91]

Are you using 22.6.1 drivers?

[meowlolmyamdneedshelp]

Yes I am using 22.6.1 and Im sorry for the double post I just made the account and I need help because kinda pissed about it.

[cpurpe91]

That is understandable have you tried using previous driver versions?

[meowlolmyamdneedshelp]

Yes I have none of them seem to work also tried the most oldest

[cpurpe91]

Also don't double post. This is a community forum and if anyone had any idea of how to help they would have replied. To get actual technical support from AMD they have an email here Online Service Request | AMD.