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Drivers & Software

Craiders
Journeyman III

Re: 21.4.1 crashing problem

I installed the driver 21.4.1 and i have same problem 
I have random blue screen and if i open the app i have instnt a blue screen

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Corpsebot
Journeyman III

Re: 21.4.1 crashing problem

I have a brand new 6700xt and had to roll back my driver to 21.3. 21.4 crashed every few minutes when starting a game. I uninstalled and reinstalled several times, same crashing. I even unistalled the games and reinstalled, no luck. The 21.3 driver does not crash at all on my system. 

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xmadmike
Adept III

Re: 21.4.1 crashing problem

general rule, if it works, don't touch; unless it's to fix a bug or an improvement for something you do/play

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modeerf11
Journeyman III

Re: 21.4.1 crashing problem

same problem with me, the only thing that fixed the issue was to completely format my pc. I'll never buy amd gpu again, every update there's always an issue not like in NVIDIA. tsk3

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modeerf11
Journeyman III

Re: 21.4.1 crashing problem

same problem with me, the only thing that fixed the issue was to completely format my pc. I'll never buy amd gpu again, every update there's always an issue not like in NVIDIA. tsk3

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AlliCat
Journeyman III

Re: 21.4.1 crashing problem

Hoo boy did I have this issue.

Before updating, 21.3.1 and 21.3.2 were working fine (as well as previous [official] versions up to this point). I've not had any problems with updating yet, and this PC was built nearly a year ago. Everything has been going smoothly with my system.

But then I updated to 21.4.1 and all hell broke loose.

Everything seemed fine when I initially started up AC Odyssey. Then about eh, twenty minutes into it? or so, a crash. Black screen, driver timeout error. Started it up again, went to the same general area, attempted to walk to my marker, and it happened again. Tried again, saved at the fast travel location near my marker, spun my camera around to where I would have been looking west, and bam. crash. Was able to reproduce that at the same location each time. Thought it was just the game at that point.

Gave up with Odyssey then went off to try AC Origins. Ran fine for about an hour and while in the middle of a quest, bam. crash. Same symptoms as with Odyssey. Now Origins got a little random at times, but was eventually reproducable each time. Sometimes while loading the game and before getting to the menu, it'd crash. Sometimes it'd let me load into the game, and once the game world finished loading up around me, it'd crash. And then, if I was lucky, and got past that on another attempt, as soon as I'd hit a key/button, the game would crash. Each time would produce the same symptoms. Black screen, driver timeout error.

I was also having similar issues with AC Valhalla, but I didn't test that one as much as I did the other two. Those two were more than enough for me to troubleshoot with, tbh. This was an all day headache. Did have the same black screen + driver timeout error combo though.

I then eventually reverted back to my previous drivers (21.3.2 and 21.3.1), and was getting the same problems with both. I never had issues until I installed 21.4.1, even though I had them installed at one point before this latest update. Using DDU to remove all traces did not change things (and yes, safe mode method was used). I even used CCleaner to see if maybe DDU missed something. Even made sure to set the driver re-installs to factory reset. Even looked into Windows updates and I didn't have any offending ones. Nothing was working. Nothing was making sense.

I gave up with those 21* versions and eventually used DDU again and installed 20.11.2 since it's got Valhalla support. Have had no issues since, and both Origins and Odyssey are now working again without any issues whatsoever. Haven't tested Valhalla yet, but I'm at this point in time, done with testing right now.

I hope this gets resolved. Have a Sapphire PULSE Radeon 580 8gb model in my case (heh. pun.).

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pouloulout
Journeyman III

Re: 21.4.1 crashing problem

I crash everytime with this driver too.

Crashs happens very often when I'm on the desk or using my web browser.

When I'm in a game it doesn't crash, except when I try to change the sound.

Strangely it looks like it doesn't crash when I'm using my desktop after playing a game.

 

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jasonorme666
Journeyman III

Re: 21.4.1 crashing problem

Have you guys turned off freesync, both in adrenaline and on the monitor itself?

Try it and get back to me.

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jesmat
Adept I

Re: 21.4.1 crashing problem

The Radeon Software is showing FreeSync as disabled on my PC.

I setup a brand new PC a couple of days ago with Radeon RX550 and Ryzen 5 3600 installed by PC Specialist. The first day it ran without any issues. I then updated all the software that came with the PC. Radeon Software identified and installed 21.4.1. Since then, each time I start my PC after a minute or two my display freezes, the screen goes black and I am given the option to report the timeout to Radeon.

This error happens when I am just looking in Outlook, browsing in Firefox or even with no apps open and just viewing the desktop. I am a novice when it comes to PCs and it has been stressful enough setting up my new PC without what appears to be a major driver fault. My old PC had an AMD graphics card and never caused a problem in 10 years. After this, I won't buy AMD again.

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jesmat
Adept I

Re: 21.4.1 crashing problem

I did update the drivers using AMD Software - that’s what updated it to 21.4.1. These are the latest drivers. Why would my RX550 freeze for several seconds with a black screen and error report just a few minutes after start up with Outlook, internet browser or just my desktop open?

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