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Drivers & Software

johndrakak
Adept I

18.8.1 killed my RX 580 ?

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Greetings everyone,

My current setup:

ItemType
CPUAMD FX 6300
MotherboardGigabyte GA-970A-D3 rev.3.0
GPUSapphire RX 580 Nitro+ 8GB
RAMTranscend 2x4GB 1333MHz
OSWindows 10 Home Ver 1803 64-bit
GPU drivers before updating18.7.1

This morning I received a notification from the Radeon software that a new version of my drivers is available and so I clicked at Express Install.

While the driver was being installed I was watching some random Youtube videos, 3 times during the installation the computer froze for less than 5 seconds which seemed weird but didn't worry me that much, so I let it finish normally.

But when the installation finished my screen turned FULL pink!

I reset and when Windows fully loaded after about 10-20 seconds my screen turned to pink again, or some other color not sure.

I thought a clean installation was the way to go and so:

  • Downloaded and installed DDU,
  • Boot in safe mode and uninstall current drivers,
  • I installed 18.5.1 cause it was indicated as a stable release.

But even with the 18.5.1 the same thing happened, after 10-20 seconds the screen turned black or any other color. (Also tried clean installing 18.7.1 and 18.8.1 again).

The card's warranty was active so I went to the store I bought it from and they told me that they'll contact Sapphire about a replacement cause from what I explained to them the card must have died.

What frightens me now is that a simple driver update could kill my GPU ...

What're your thoughts on my situation?

Thanks in advance.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

UPDATE as of August 13th

Got a call from the vendor that the card was back and just fine and that the problem must be somewhere else.

On my way home stopped by a friends house just to check the card on his PC, with the usual safe mode / no internet / DDU procedure, installed drivers and it worked just fine. So I was 100% sure that the card was fine, but my PC had some personal issue with the card.

When I returned home:

  • first thing I check was running the card with only the 2x6-pin power connectors instead of a 6-pin and an 8-pin, still not working.
  • changed the whole PSU with another one I had, still not working.

So the only thing left to check was the Windows installation and so i began the formatting process and since then it works like a charm.

In the end, the problem was lying with the Windows, what I can assume is that during the driver installation where I was messing around (watching videos etc), something must have screwed up and like blacklisted my RX580.

The really weird thing with my issue so far is that this behaviour was only seen with my RX580, because in one of my tries when the RX580 blacked out I immediately replaced with my HD 7790 WITHOUT clean installing drivers or anything and it worked just fine, and this was the reason I didn't believe it was a Windows issue.

I want to thank everyone in this forum for your posts and assistance, I am really grateful for your response.

Issue resolved.

1 Solution

Accepted Solutions
theacclaimed
Miniboss

Re: 18.8.1 killed my RX 580 ?

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You shouldn't be running any application that uses the GPU for rendering such as watching videos while doing a driver update. The card is fine. You probably have something messed up in the Windows registry and have to roll back windows to the time before the driver was installed.

The installer even says to make sure to close any other running applications before attempting the update.

View solution in original post

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24 Replies
goodplay
MVP

Re: 18.8.1 killed my RX 580 ?

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User error.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 7000s 2tb, Nitro+RX6900XT, RM850, Win.10 Pro..
johndrakak
Adept I

Re: 18.8.1 killed my RX 580 ?

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You mean this activity could be the culprit of my dead GPU, I know it's not advised or recommended to do so, but affecting the hardware in that degree ....

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locodicegr
Miniboss

Re: 18.8.1 killed my RX 580 ?

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No the driver didnt kill your card is the answer.

johndrakak
Adept I

Re: 18.8.1 killed my RX 580 ?

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and what did then ....? that's pretty much the whole story from what happened, in my post.

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theacclaimed
Miniboss

Re: 18.8.1 killed my RX 580 ?

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You shouldn't be running any application that uses the GPU for rendering such as watching videos while doing a driver update. The card is fine. You probably have something messed up in the Windows registry and have to roll back windows to the time before the driver was installed.

The installer even says to make sure to close any other running applications before attempting the update.

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johndrakak
Adept I

Re: 18.8.1 killed my RX 580 ?

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Totally agree that it's my fault running applications that use the GPU while updating.
How could something get messed up in the registry when I didn't do anything else that could mess it up and wouldn't that be a problem with a different GPU as well ?

Because at the moment I am on that same PC with just a different GPU ( an MSI HD 7790 1GB ) that works just fine with the drivers that my RX 580 game me the black screens.

Thanks for your time.

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colesdav
MVP

Re: 18.8.1 killed my RX 580 ?

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1. What drivers do you see in Control Panel -> Hardware&Sound -> Device Manager -> Display Adapters.
Here is an example:

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colesdav
MVP

Re: 18.8.1 killed my RX 580 ?

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Hi,

In summary this is what I did that worked.

Download a fresh copy of the appropriate 18.8.1 driver from AMD Drivers download page first. Put it on your windows desktop so you can run it quickly.
Set up Windows Update (if you can in Windows 10 home) so that it will not install any drivers using local group policy. Pause & Defer updates.

Turn off your router to your house/building/room/ so there is no way your machine can connect to the internet via wireless or cable connection.

Then uninstall AMD Driver in control panel.

Then boot into safe mode.

Then run DDU to uninstall and AMD Drivers. You should also run the Nvidia driver uninstaller as well ... just in case.
Reboot into normal mode.
Go to Control Panel -> Hardware&Sound -> Device Manager -> Display Adapters. Make sure you see Microsoft Basic Display Adapter.

Install the AMD 18.8.1 driver using the Driver installer you placed on the desktop as quickly as possible (within 2 minutes of logging in - just in case, somehow, your machine can connect to the internet). 

Reboot your machine.

See if that works.

Bye.

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goodplay
MVP

Re: 18.8.1 killed my RX 580 ?

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Until you hear back from sapphire, it's not known yet if the card/components have a failure.

There is probably a very long & technical whitepaper on what can go wrong when trying to install drivers with, in your case video content running (and perhaps multiple other apps/webpages open/minimized ?). Or perhaps the card already had a faulty component ?

There may even be a possibility of a power spike to the card (driver safety functions corrupted/disabled ?), by the way, what is the make/model/watts(how old) of your psu.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 7000s 2tb, Nitro+RX6900XT, RM850, Win.10 Pro..