So, yesterday I managed to purchase a 6900XT from amd.com, pay for it and receive both an order confirmation from the AMD online store as well as a receipt showing my paypal/cc was charged. I was able to make the purchase about 5-10 minutes after the card released yesterday morning. I have an order number and looking it up on amds website with the "quick order lookup" shows a status of "Order in Process".
Just wondering, any idea of how long it might take to get to a shipping update? Or is there still a chance my order will not get fulfilled despite receiving a confirmation AND having my cc charged?
Yeah - to be honest I am not holding my breath as far as getting a shipping notice, or for that matter, even getting the card at all - though if it does go beyond a few weeks, I may just request a charge back.
I’m having the same issue. Was lucky enough to order a 6900xt on launch day, got email that my order has been processed.
Visiting the order lookup on AMD.com shows that order is processing however.
I will try reaching out to their customer support tomorrow if no updates. I find this strange because any other online retailer would have boxed and shipped product next day.
So just called their support and spoke to an agent. They told me to expect some delays with shipping and gave me a time frame that the orders should be shipped out 7 business days from original order date.
So for us that ordered on Dec 8, orders should be shipped by 14th or 15th.
If that doesn’t happen, I was advised to call back and create a ticket to sales. (877-284-1566 US)
Just arrived! My only gripe - not unexpected - even though AMD specifically required a signature for delivery, I watched the FedEx guy run up, set it on my porch, and turn around and run back to his truck! No attempt to get a signature!! Really irritating. Luckily I was home and saw him on my cameras coming up.
today they 17th of December. my order is still stuck on "Order in Process" 😞
Im from the Netherlands, perhaps that takes longer i dunno ?