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[PunkBreadSticks]

Hello ive recently been having issues with my pc black screening. it all started about 3 weeks ago i was playing Minecraft when my electricity went off mid game. sometimes when i full screen discord videos as well as when certain games go into full-screen such as a league of legends my PC screens both go black, once i reset the pc all goes back to normal. sometimes after the black screen in a few seconds i get an AMD notification telling me that the system managed to recover. once when the screen when back i wanted to see what would happen if the PC ran its course and it reset itself but once it reset a message popped up saying "the version of AMD software you have launched is not compatible with your current installed graphics driver" but once i reset my pc all was back to normal, i used AMD graphics driver checker but says my system was compatible. does anyone have a fix? Ive tried reinstalling the AMD graphics drivers, chipsets as well as reinstalling windows and updating my bios. According to AMD adrenaline i have the current update (24.10.1) doing all this managed to stop the issue from happening for about 5 days but it seems to have come back. edit: the issue also sometimes happens when i leave discord calls. but does not happen with other games such as genshin impact despite being in full screen
GPU: AMD Radeon RX 5500 XT 
CPU: AMD Ryzen 9 3900 12 core 
windows 10 
16 GBs RAM

[BigAl01]

The current Adrenalin driver 24.10.1 is recommended for your RX 5500 XT, so this is a confusing problem.  Did you have any problems with the 24.9.1 Adrenalin driver update?  Have you recently upgraded Windows to the 24H2 version?

[PunkBreadSticks]

i updated windows as a way to try to fix the issue and it is currently in 24H2 i will try downloading 24.9.1 as i had no issues with it and seeing if this resolves the issue thank you for your time. 

[BigAl01]

Several people have been seeing problems after the Windows 24H2 update.  One of my computers has that update and it is running fine as far as I know.  I think that update has some bugs, or other vendors need to update their drivers to address the changes in 24H2.  In any case, let us know if the downgrade to 24.9.1 works.  A new version (probably 24.11.1) should be coming out soon I believe.

[PunkBreadSticks]

hello, seems that changing the version did not help sadly it may have also made the issue more frequent as it is happening on browser videos now as well, any ideas on a fix or if i should just get a new GPU at this point?

[BigAl01]

Have you tried Adrenalin 24.12.1 yet?  Use DDU in safe mode to uninstall the old drivers before installing the new version.

[Astrollas]

I have the same issue. Both screens go black and the game crashes. If I spam ctrl+alt+delete some times I can see that the game crashed but if I don't do anything the screens remain black until i force turn off the pc.

It happens with most games if not all (Apex legends, Throne and liberty, dark and darker)

It happens not only with discord live streams but with Youtube, Twitch and other video players.

I uninstalled and reinstalled drivers but the issue persists. If you find any solution please post it here.

Thank you!

GPU: AMD Radeon RX 5700 XT 
CPU: AMD Ryzen 5 3600

windows 10 
16 GBs RAM