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ethenkam
Journeyman III

NPU driver not installing

I have ryzen 5 7640HS. When I try to install driver from official website, i get such error

file:-

SetupDiGetDeviceRegistry Property failed:

13

 

No installed MCDM or WDF drivers found

 

Failed to retrieve Platform Type

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3 Replies
Uday_Das
Staff

Please upgrade the Windows 11 build if required. Are you trying executing .\npu_sw_installer.exe to install driver. Have you downloaded it RyzenAI 1.2 official documentation?

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Mona
Adept I

Right-click the installer file from the AMD website and select “Run as Administrator.” Sometimes, admin privileges help the installer access system components correctly.

dm894798dm43
Adept I

It’s frustrating that AMD marketed this as a premium feature and charged a high price for it, all while delivering incomplete functionality. They seemed to assume it wouldn't be essential to users anytime soon, but the demand came faster than expected, and now we’re left with an unfinished NPU. For the price paid, we expect a fully operational feature, not a bull**bleep**ing promise.

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