sniperzee

WHEA Logger Event ID 18

Discussion created by sniperzee on Jul 31, 2020
Latest reply on Oct 8, 2020 by accn

Computer Type: Desktop

GPU: Radeon RX 5700XT

CPU: Ryzen 5 3600

Motherboard: MSI B450 A Pro Max

RAM: GSkill Ripjaws 8GB X2 (16GB in total)

PSU: Thermaltake Smart RGB 700W

Case: Midtower with 1 stock fan

Operating System & Version: Windows 10 Pro Version 10.0.19041

GPU Drivers: Radeon Software (Adrenaline) 20.4.2

Chipset Drivers: AMD Chipset Software 2.5.4.352

Hard Disk: SSD - Crucial 1TB M2 Nvme

Background Applications: Happens irrespective of what applications running

Description of Original Problem: My newly built PC keeps on restarting randomly. Sometimes, it will run for 6-10 hours without any issue. Then other times it will simply restart when I open an application (browser, tabs, etc.) or games and sometimes it just restarts at its will. Every time it restarts, the event logger logs the below errror:

"A fatal hardware error has occurred.

Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Cache Hierarchy Error Processor APIC ID: 11

The details view of this entry contains further information."

Troubleshooting: I have updated all the drivers. Deleted and reinstalled and updated all the drivers. Checked if the CPU fan is properly attached to the CPU, if GPU is properly attached, if RAMs are properly attached, and everything else. All of them seem perfectly fitted. Used various software to test CPU, GPU, RAM, etc. All came back with good results. Did memory test and DISM test. Both were successful without any error.

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