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Wraith Prism original worked no problem with new build and was able to program all led options. Now AMD software gives error to plug in cm device

Question asked by ace8hd on May 18, 2020

Hello, I just finished my new build and on first start the cooler functioned properly and after installing the AMD Wraith Prism software I was successfully able to configure the different led colors without issue.  Now when I launch the software it no longer opens and gives the message to plug in a cm device to get started. I have tried uninstalling and reinstalling the software but no luck. I do have only the cpu cooler power cable and usb cable plugged in (cable on the right). Any assistance is appreciated Thanks