AnsweredAssumed Answered

RX 5700XT Green Screen Crashes

Question asked by ehsan.w97 on May 9, 2020
Latest reply on May 15, 2020 by kwosr12

Below are my computer details:

Computer Type: Custom Built Desktop

GPU: PowerColor AMD Radeon RX 5700 XT Red Devil 8GB GDDR6 HDMI/3xDP Video Card.Factory OC and No Crossfire.

CPU: Ryzen 9 3900x at Stock Frequencies.

Motherboard: Gigabyte X570 Aorus Elite | Bios version: F11

RAM: HyperX Fury HX432C16FB3K2/16 DIMM DDR4 (Kit 2 x 8 GB) 16 GB 3200 MHz CL15 1Rx8XMP profile 1 selected on bios to run at 3200MHz. In slots 2 and 4 for dual-channel mode.

PSU: Corsair CP-9020187-UK 750 W RM750x Fully-Modular ATX Power Supply

Operating System & Version: Windows 10 Pro | Version 1909 | Build 18363.815

GPU Drivers: 20.4.2

Chipset Drivers: Unsure with which chipset drivers are installed.

Background Applications: Discord, Firefox sometimes.

Description of Original Problem: The issue at hand: When playing any game, GTA 5, Overwatch, Warframe and others after a few hours of gameplay the PC will have a green screen and then restart. This occurs only whilst gaming sessions as I haven't seen it during normal use which leads me to believe its a driver issue. This issue occurs at least once every day which is very annoying and frustrating to deal with. I know AMD drivers do improve over time so I hope AMD can fix this issue. Best way to replicate this issue is to play a solid 4 or 5 hours of Overwatch and a green screen crash will occur.

Troubleshooting: One of the steps I was told by AMD support via email was to use DDU and install the latest AMD drivers which were 20.4.2 I believe. However, the issue still persisted after the clean install of the new drivers. I have also disabled HW Acceleration in firefox and discord also.

Outcomes