AnsweredAssumed Answered

AMD product verification not detecting Ryzen 3800x

Question asked by brycer79 on Oct 21, 2019
Latest reply on Oct 23, 2019 by elstaci

Hi everyone.

On the 17th I bought Ryzen 7 3800X from memory express (in box sealed) and received a code for the free games...  I entered the code and it said the hard ware wasn't detected.  I went to memory express and got another code, same issue hardware not detected, went back again in case they gave me the wrong promotion (Like AMD support said to do) and AGAIN not detected...


I sent ANOTHER support request to AMD and included a screen shot showing the failed to find hardware issue and Ryzen master running in the background showing the CPU info, a picture of the coupon code that showed it was for the CPUEquippedtoWin promotion, and a picture of the receipt.  


I then received the SAME e-mail I got form my previous request saying that the retailer had given the wrong code and to read the guidelines for the code to ensure my product is eligible...  Needless to say this is frustrating beyond belief because I purchased it form a qualified retailer, have an authentic code and it is in my system, its not like it would run without a CPU..........


I just want the games that were promised to me when I made the purchase and have done everything I can do to show I am legit but the AMD rewards staff or system didn't even bother to try and help.


I have updated all my drivers etc and would love any support I can get!