AnsweredAssumed Answered

Problems with igdrcl64.dll solved

Question asked by semillerimages on Jun 25, 2019

Down the rabbit hole of computer nonsense. This is one for you IT people... took awhile to figure it out, but I think I finally did.
Win10 machine kept crashing while running After Effects, specifically when doing one particular task involving moving points on a curve around on screen. After Effects uses openGL with AMD graphics cards (which this particular machine has)
Tried the same thing on one of my other machines with NVIDIA cards and everything worked fine.
The event viewer kept showing a problem with: Faulting module name: igdrcl64.dll, version: 20.19.15.4531

This module has something to do with openGL from the info I found searching all around the net. I updated Windows, updated the AMD drivers, all the while checking to see if this DLL had been updated. It had not.

I ran the Intel driver check on my machine, checked the motherboard manufacturer's drivers, checked more forums... hours went by.

The machine this was happening on runs a Intel 4770K which has an onboard graphics chip. The driver wasn't showing up in device manager, so I checked the bios to see if it had been disabled. Found nothing.

Searched more forums.

Got pissed and left the computer for the night.

This morning, got up, searched some more and finally found a forum notice how to enable the onboard graphics for this chip. The reasoning was that Intel had updated drivers for it, so I was thinking that there might be a new version of the DLL in that driver set.

Went into the BIOS, enabled the onboard graphics (it was buried under some crazy options), ran the Intel driver update again and it found the update for the onboard graphics.

What do you know, there was a new version of the DLL.

So far, hours into the day now, no crashes.

Stupid computers.

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Faulting application name: regsvr32.exe, version: 10.0.17763.1, time stamp: 0xc3b6f22d
Faulting module name: igdrcl64.dll, version: 20.19.15.4531, time stamp: 0x57ed260c
Exception code: 0xc0000005
Fault offset: 0x000000000007a74a
Faulting process id: 0x22d0
Faulting application start time: 0x01d52af68e787c82
Faulting application path: C:\Windows\System32\regsvr32.exe
Faulting module path: C:\Windows\System32\igdrcl64.dll
Report Id: f8234ba6-a027-4775-9a98-db33f83a0794
Faulting package full name: 
Faulting package-relative application ID: 
-------------------------
Faulting application name: GPUQuery_External.exe, version: 0.0.0.0, time stamp: 0x5c766cea
Faulting module name: igdrcl64.dll, version: 20.19.15.4531, time stamp: 0x57ed260c
Exception code: 0xc0000005
Fault offset: 0x000000000007a74a
Faulting process id: 0x22f8
Faulting application start time: 0x01d52af51a4cdcb5
Faulting application path: C:\Users\semil\AppData\Local\Temp\GPUQuery_External.exe
Faulting module path: C:\Windows\SYSTEM32\igdrcl64.dll
Report Id: 63c5d38b-9ffe-43c8-b1e7-3eec33bbc1ad
Faulting package full name: 
Faulting package-relative application ID: 
--------------------------
Faulting application name: RadeonSettings.exe, version: 10.1.2.1768, time stamp: 0x5d010bbe
Faulting module name: igdrcl64.dll, version: 20.19.15.4531, time stamp: 0x57ed260c
Exception code: 0xc0000005
Fault offset: 0x000000000007a74a
Faulting process id: 0x1fa0
Faulting application start time: 0x01d52af093aae66b
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\Windows\SYSTEM32\igdrcl64.dll
Report Id: 214a5be1-c331-4f28-bc57-78055d209ec1
Faulting package full name: 
Faulting package-relative application ID: 
----------------------------
Faulting application name: AfterFX.exe, version: 15.1.2.69, time stamp: 0x5b35ca62
Faulting module name: igdrcl64.dll, version: 20.19.15.4531, time stamp: 0x57ed260c
Exception code: 0xc0000005
Fault offset: 0x000000000007a74a
Faulting process id: 0xba8
Faulting application start time: 0x01d52af0249ac095
Faulting application path: C:\Program Files\Adobe\Adobe After Effects CC 2018\Support Files\AfterFX.exe
Faulting module path: C:\Windows\SYSTEM32\igdrcl64.dll
Report Id: 6d5b6a2d-fbb6-41ac-9440-77f3504f312c
Faulting package full name: 
Faulting package-relative application ID:

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