Drivers & Software

[sam910037]

Hi all,

I used DDU uninstall AMD driver in safe mode, and update to Adrenalin 2019 Edition 18.12.2.
After restart PC, AMD setting can't open anymore, I suspect it is a problem with the operating system, so upgrade from Windows 10 1803 x64 to Windows 10 1809 x64, but the situation has not been resolved.

So I used amd cleanup utility uninstall AMD driver in safe mode, and update to Adrenalin 2019 Edition 18.12.3, but the situation continues to happen.

Here is my Windows Event Log:

Adrenalin 2019 Edition 18.12.3:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Level>2</Level>

  <Task>100</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2018-12-20T14:06:13.499885000Z" />

  <EventRecordID>1012</EventRecordID>

  <Channel>Application</Channel>

  <Computer>GUANTYNG-PC</Computer>

  <Security />

  </System>

- <EventData>

  <Data>RadeonSettings.exe</Data>

  <Data>10.1.2.1748</Data>

  <Data>5c1849db</Data>

  <Data>igdrclneo64.dll</Data>

  <Data>0.0.0.0</Data>

  <Data>5a96b19b</Data>

  <Data>c000041d</Data>

  <Data>0000000000030819</Data>

  <Data>3e18</Data>

  <Data>01d4986d28a09341</Data>

  <Data>C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe</Data>

  <Data>C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll</Data>

  <Data>2acc506e-f6f8-46e3-8ce6-75d12e08c8a1</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

Adrenalin 2019 Edition 18.12.2:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Level>2</Level>

  <Task>100</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2018-12-20T14:00:33.926582900Z" />

  <EventRecordID>985</EventRecordID>

  <Channel>Application</Channel>

  <Computer>GUANTYNG-PC</Computer>

  <Security />

  </System>

- <EventData>

  <Data>RadeonSettings.exe</Data>

  <Data>10.1.2.1748</Data>

  <Data>5c1849db</Data>

  <Data>igdrclneo64.dll</Data>

  <Data>0.0.0.0</Data>

  <Data>5a96b19b</Data>

  <Data>c0000005</Data>

  <Data>0000000000030819</Data>

  <Data>2170</Data>

  <Data>01d4986c58f6c6ba</Data>

  <Data>C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe</Data>

  <Data>C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll</Data>

  <Data>8de4b4f9-92ba-47fc-81c5-d582ff799415</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

System Info:

Windows 10 1809 x64

Radeon (TM) RX 480 Graphics

I hope this problem can be solved, thanks.

[waltc]

Be cautious with using DDU--even the creator advises people not to use it on a routine basis--only in emergencies.  Reason is that sometimes DDU can yank out a file here or there that shouldn't be yanked--and so something that should be present is missing, or vice-versa.  That's why he puts out new versions for every driver release, etc.  I don't use it myself--only because I've seen no reason to use it in a long, long time.    I've had no trouble with the standard install software included with the Adrenalins.  I would advise changing your Display adapter in the Device Manager to VGA, and then trying a Clean Install of the 2019 Adrenalins.  If that doesn't work then install 18.12.1, or another earlier driver.  When that is successful, then do a Clean install of 18.12.3 and cross your fingers!   I think it's no more serious than a file or two are garbled/missing, and the install process needs to rectify that.  Keep trying--but I would think an earlier driver Clean Install should work--after that the 18.12.2/3 installation should be a snap.

[goodplay]

Double post ?

Adrenalin 2019 Edition AMD Setting Can not open on Windows 10​

[sam910037]

oops, didn't notice that, sorry