6 Replies Latest reply on Oct 30, 2018 11:33 AM by billy72

    Alternative USB 3.x (X370) Drivers?

    mr_constantine

      So I got a 128GB USB stick (Attaché 4 3.0 128GB, FD128ATT430-EF).

       

      It works fine on my MSI X370 Gaming plus

      • (header) USB 2.0 ports
      • (I/O) Asmedia USB 3.1 port

      and all my Intel system's ports, be it usb 2.0, 3.0 or 3.1.

       

      When I connect it to any native USB 3.x, be it from header or I/O, it recognizes it fine, but when I try to copy something, it disconnects and reconnects with windows claiming my USB flash needs fixing. I installed the chipset drivers straight from MSI's product page (17.40.3765), later upgraded to -straight from AMD's site- 18.10.1810 chipset drivers.

       

      Problem still persists.

       

      Device manager lists as drivers used for the AMD USB 3.0 and 3.10 eXtensible host controller, microsoft's own. Are there any other drivers I can use for the usb 3.x?

       

      Windows 10 pro - 1803 (updated)

      MSI X370 Gaming Plus (BIOS version 7A33v5C) | Ryzen 5 1600

      Chipset drivers 18.10.1810

       

       

        • Re: Alternative USB 3.x (X370) Drivers?
          elstaci

          How is the USB Flash formatted - FAT, FAT32, NTFS, etc?

           

          Connect the USB Flash and try reformatting using Windows (Right click on USB Flash icon in MYPC panel) and see if the problem still occurs.

           

          EDIT: See if a smaller USB Flash driver (8 or 16 or 32 gbyte) works correctly. If it does it might mean something is wrong with the USB 120 gbyte Flash drive.

           

          EDIT: you USB Flash drive is USB 3.0 compatible. Try connecting your USB on a USB 3.0 port and see if it works correctly.  USB 3.1 should be backwards compatible.

           

          EDIT: Connect your USB Flash drive. Go to MYPC and see if it is recognized. If it is, Right click on the USB Flash icon and click on "Properties" then click on "TOOLS" then click to check the drive and see what results comes back.

           

          You can also run CHKDSK on the drive in an elevated Command Prompt or Powershell to see if the USB is good or not. The command is CHKDSK  X: /f /r ( X (E, F, G etc)  is the logical letter given by Windows when you connect the USB Flash.)

          1 of 1 people found this helpful
          • Re: Alternative USB 3.x (X370) Drivers?
            billy72

            Hi mr_constantine

             

            It's very strange that MSI don't offer any specific driver for your ASMedia USB 3.1 Gen2 port.

             

            I can download from the ASUS Prime X370-Pro website support for my ASMedia ASM1143 USB 3.1 Gen2 port as you can see in the screenshot bellow

             

            ASMedia2.PNG

            and Windows Device Manager screenshot

             

            ASMedia.PNG

             

            I recommend contacting MSI Technical Support to get help and clarify your doubts.

             

            Good luck and regards

              • Re: Alternative USB 3.x (X370) Drivers?
                mr_constantine

                Thanks for the response, however as I mentioned, the asmedia usb is not the

                problem, that one works fine.

                 

                The problem I am having is with the native (i.e. x370 chipset's) usb 3.x,

                that's why I am asking for help here.

                  • Re: Alternative USB 3.x (X370) Drivers?
                    billy72

                    sorry, i must read slowly

                     

                    I can't help you about any USB drivers not offered by MSI or AMD

                     

                    Works properly your Attaché 4 3.0 when it is connected to another system?

                     

                    Let me to recommend you use diskpart  , it's the official tool included in Microsoft Windows software package for erase and remove all disks data and partitions:

                     

                    Right click on Windows icon on your Desktop taskbar and go to Windows PowerShell (Admin) and type diskpart

                    diskpart1.PNG

                    and press enter, it will look like this

                    diskpart2.PNG

                    after this type list disk

                    diskpart3.PNG

                    and press enter, depending on your system it will look like this

                    diskpart3b.PNG

                    now locate your Attaché 4 3.0 through the disk number assigned and type select disk X (replace the X by your Attaché number), for example i will select disk 0 and pressing enter

                    diskpart4.PNG

                    and type clean to perform a quick erase or clean all to perform a complete deletion (this option will take more time).

                     

                    After this go to Disk Management to perform a new format for your Attaché.

                     

                    Good luck and regards