excelsum

Black screen issue - Potential fix --> cpuidsdk.dll & cpuidsdk64.dll

Discussion created by excelsum on Aug 27, 2018

Specs:

XFX Vega 64 Liquid

Ryzen 7 1700x

Asus x370-f

GSkill RGB 16GB

Kraken x62

Samsung CF791

Corsair K70 Keyboard

Corsair M65 Mouse

 

Installed Soft/Utilities:

Asus AI Suite 3

Corsair iCue

NZXT CAM

Asus Aura

 

Hi,

 

I experienced Black Screen issues since May. Tried all different drivers all the way back to last year, did not help. For a month i though it was CAM software from NZXT, it partially was.

Basically narrowed down to iCue software from Corsair and NZXT CAM. They both use CPUIDSDK.DLL & CPUIDSDK64.DLL. And probably a bunch of other monitoring software use the same DLL to check on your sensors. Those DLL crash the Display Driver for some reason.

 

It is proven here: Black Screening / Video Card output switching off from iCUE - Page 4 - The Corsair User Forums

 

First off all if you have any iCue or NZXT CAM - Uninstall, after that do a search for CPUIDSDK.DLL and the x64 version and rename them.

I am running 1 week free of black screens, my Display Port gives me "Display Port Link Failure" after monitor goes to sleep but i guess that is a separate issue.

 

 

Anyway, hope it helps.

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