22 Replies Latest reply on Jul 24, 2018 10:40 PM by atlasminor

    Black screen when installing AMD drivers and when booting up Windows 10

    sebastian_alvarado

      Hello. I really need help with this. I've been having this issue since I did a reinstall of Windows 10 Pro. Everytime I try to install the AMD drivers (tried with 18.7.1, 18.6.1 and 18.5.1), the screen goes black and it doesn't let me do anything. I think it happens when it's installing the AMD screen driver (something like that, it's called Controlador de Pantalla AMD in spanish, if that helps). I have to restart my PC with the restart button in the case and the screen stays black, I can't go into Windows. I can only use it if I go into safe mode by restarting it 3 times and then going into startup settings and selecting safe mode.

       

      Things I've tried:

       

      - Using DDU in safe mode, without any internet connection and having disabled all Windows Updates.

      - Did a clean uninstall of the AMD drivers

      - Reinstalled Windows like 5 times

       

      My PC specs:

       

      Windows 10 Pro 64 bits

      ASUS RX 460 2GB

      AMD A 10-7700K Radeon R7 APU

      8GB of RAM

       

      Please help me, I really don't know what else to do! I've searched for hours and tried to solve this for days, but nothing works. I'm really disappointed and I wish I had bought another brand of graphics card.