76 Replies Latest reply on Nov 12, 2018 2:07 AM by bogdi1988

    RaidXpert reboot and shutdown issue

    jm18190

      Hello all,

      I just opened an AMD support ticket but I thought I might get an answer here as well.

       

      I am having an issue with the RaidXpert chipset driver install. Once the drivers are installed, my PC will no longer allow me to power off, restart, or hibernate properly. Windows will shut down (the rebooting or shutdown screen will go black) but my PC remains powered on requiring me to do a hard shutdown to get it to turn off. RaidXpert appears to be working without issue otherwise, and my disk drives are online without fault. Once I restore Windows to a point before the driver install operation returns to normal. Running AMDCleanupUtility does not correct the issue after installing the driver package, and so far the only way to fix the issue is using Windows Restore to go to a previous point. I did not have this issue when I first installed RaidXpert when the PC was built, but I can no longer get back to that working state.

       

      When I hard shut down my PC my motherboard goes into failsafe mode resetting RAM speed to 2400mhz as if there was an overclock or hardware error, but I have confirmed there isn't one. The issue is purely caused by the RaidXpert chipset driver install.

       

      Any help would be appreciated.

       

       

      Troubleshooting performed:

      1.

      -Restore windows (reboot/poweroff functionality restored)

      -AMDCleanupUtility to clear all drivers

      -Install latest chipset driver 18.10.0418

      -Reboot

      -Install latest amd-nvme-raid-chipset-driver_9.2.0.41

      -Reboot (reboot fault begins)

       

       

      2.

      -Restore windows (reboot/poweroff functionality restored)

      -AMDCleanupUtility to clear all drivers

      -Install latest amd-nvme-raid-chipset-driver_9.2.0.41

      -Reboot (reboot fault begins)

       

       

      3.

      -Restore windows (reboot/poweroff functionality restored)

      -AMDCleanupUtility to clear all drivers

      -Install RaidXpert drivers that I believe were used when system was built (Radeon-software-crimson-raidxpert-relive-17.30-09aug)

      -Reboot (reboot fault begins)

       

       

      System info:

      Motherboard - ASUS ROG Crosshair VI Extreme bios v3008

      CPU - Ryzen 7 1800x

      GPU - Vega 64

      PSU - Corsair AX860

      RAM - 16GB G.Skill Flare X 3200mhz DDR4 running at 3200mhz and rated timings/power

      OS - Windows 10 Pro 64bit v1803 (latest update)

      Storage:

      Samsung 960 Pro M.2 500gb (boot drive)

      2 x Samsung 850 EVO 500gb in RAID0

      Seagate FireCuda SSHD 2TB

       

      Thank you,

        • Re: RaidXpert reboot and shutdown issue
          amdmatt

          I would stop using the AMDCleanuptool as that is more for display drivers than Chipset or Raid drivers.

           

          Can you try using DDU to remove your display drivers and then clean installing Crimson 18.4.1? I say this as i had a similar issue with a similar system and the above suggestion resolved my issue.

            • Re: RaidXpert reboot and shutdown issue
              jm18190

              Sorry for the delay. I've been chasing a bunch of issues that turns out weren't problems at all. I thought I actually had a ram failure causing this because I had a Q-code 33 on my motherboard. I was troubleshooting that until I figured out that enabling firmwareTPM causes a miscellaneous ram error code on the motherboard. Setting to discreteTPM puts it back to the normal 24 Q-code. I'll be having a chat with ASUS about that one.

               

              So I tried cleaning with DDU, installing Adrenaline 18.4.1, then attempted RaidXpert install. It failed halfway through (which it always does if installing after the Adrenaline package). This was the info from the log report.

               

              Packages for install

              AMD RAIDXpert2 Utility

              Final Status: Success

              Version of Item: 9.2.0.00023

              Size: 200 Mbytes

              Balanced Power Plan

              Final Status: Success

              Version of Item: 2.02.0000

              Size: 1 Mbytes

              AMD AHCI compatible SATA RAID Driver

              Final Status: Fail

              Version of Item: 9.2.0.00041

              Size: 1 Mbytes

               

               

              So I reset CMOS, changed SATA mode from RAID to AHCI, and attempted reinstall of raidXpert again without doing anything else. This time install was a perfect success. So I guess it needs to be set to AHCI before installing the package if Adrenaline package has been installed.

               

              Rebooting/powering off also began working again, but of course my RAID volume was now missing. So I set to RAID mode again. Powered on, checked the volume; all looked good. Rebooted and.... It started hanging again. Set it back to AHCI and rebooting was fixed again. So it appears the power down issue is tied to the installation of raidXpert with the RAID volume being active in Windows at the same time.

               

              I have gone back to a restore point pre-RaidXpert install to have the RAID be active and power off/rebooting working correctly. Im starting to wonder if there might be an issue with the latest Windows update. Been reading about a lot of driver issues lately.  There's no power off problems when rebooting from bios or anytime pre-windows loading in. I need to try and see if still happens when powering off from safe mode.

            • Re: RaidXpert reboot and shutdown issue
              alexissu

              still no any updates?

              • Re: RaidXpert reboot and shutdown issue
                prudovik

                Confirm this problem.

                My config:

                R5 2600

                ASUS Crosshair VI Hero BIOS v 6201(AGESA 1.0.0.2)

                RAM 8 GB

                SSD Crucial M4-CT256M4SSD2 Non-RAID

                HDD Seagate ST3000VX000 Non-RAID

                HDD Seagate ST4000VN000 Non-RAID

                HDD 3x WDC WD6401AALS in RAID0

                All disks in GPT

                Windoows 10 Pro x64 1803 on SSD

                 

                Used at setup AMD RAID Driver (SATA RAID Only) 9.2.0.70

                Windows setup hangs each time at rebooting (after 1st phase of installation and after device setting).

                Working system don't reboot or power off wether fast boot and hibernation enable or not.

                1 of 1 people found this helpful
                  • Re: RaidXpert reboot and shutdown issue
                    bogdi1988

                    amdmatt issue looks to be more wide spread and cover both SATA and NVME raid.

                    1 of 1 people found this helpful
                      • Re: RaidXpert reboot and shutdown issue
                        kushan

                        amdmatt I've registered just to report that I'm also seeing the same issue.

                         

                        Windows is installed on a RAID0 NVMe array, it boots fine but when shutting down or restarting has to be powered off manually.

                        I don't know if it's related or not, but I could not get the boot drivers to work on Windows 10 1809, I had to use an 1803 image or the drivers hung during loading. Once Windows was installed, it picked up RAID drives no problem.

                         

                        Here's my current setup:

                         

                        I installed 1803 from scratch on the RAID array, my EFS boot partition is on the same array. Using the current latest drivers, 9.2.0.70 (SATA and NVMe RAID) on a Gigabyte Auros Xtrreme with a TR 2950x.

                         

                        The 3rd NVMe slot is populated with a drive that's NOT in RAID.

                         

                        Additionally, I have 1x 4TB HDD and 1x SATA SSD, also not in RAID.

                         

                        Is there any other information I can give that would help diagnose the fault? Any log files or anything I can supply?

                         

                        2018-10-22 15_37_35-Window.png

                        2018-10-22 15_38_43-Disk Management.png

                        I appreciate that a couple of the drives are in "legacy" mode, but these aren't boot drives at all. That shouldn't affect things?

                          • Re: RaidXpert reboot and shutdown issue
                            amdmatt

                            Are all Sata controllers set to Raid mode?

                            Is your Boot/OS drive the first hard drive listed in your Raid configuration in the BIOS?

                            • Re: RaidXpert reboot and shutdown issue
                              amdmatt

                              You have LEGACY drives in there, that's most likely the issue. I suggest reading the RaidXpert2 documentation to help you set things up correctly as when you do that these types of issues can be avoided. https://drivers.amd.com/relnotes/amd-raidxpert2_user_guide.pdf

                                • Re: RaidXpert reboot and shutdown issue
                                  kushan

                                  I think from what you're saying elsewhere in the thread it's actually the order of the RAID Arrays that's the issue. I'm booting from Array 3 in this instance, I didn't realise that it had to be the first array in the list. I misunderstood and thought it was telling me to ensure that the boot drive was the first boot device (which goes without saying really).

                                   

                                  If I just remove the first two drives listed from the machine (Array 1 and 2), will that de-facto make Array 3 the first or do I still need to recreate the arrays? If that works, what's the best way to go about re-adding them back?

                                   

                                  I'm reluctant to recreate the arrays as that means wiping everything - fairly nontrivial, but if that must be done then so be it. I appreciate that's probably the "easiest" way to resolve this, but I simply don't have a way of easily reordering the arrays unless I've missed something in the BIOS.

                                    • Re: RaidXpert reboot and shutdown issue
                                      amdmatt

                                      I think you will need to rebuild them in the BIOS, but by all means give it a go and disconnect the other arrays first as there does not seem to be an option exposed in most consumer motherboards to change the order of the arrays, despite it being mentioned in our documentation and exposed in AMD internal boards.

                                        • Re: RaidXpert reboot and shutdown issue
                                          kushan

                                          amdmatt Good news! I have resolved the issue thanks to your help.

                                          For reference, here's what my configuration looks like now:

                                          Working Boot.png

                                           

                                          Better still, I did _not_ have to reinstall Windows! You're correct, I couldn't just rearrange the RAID volumes as there's no way of doing it either through the BIOS or via RaidXpert (Is that something that would be possible in a feature update? It would certainly make fixing this issue much easier)!.

                                          What I had to do was delete Array 1 and 2 (deleting all data in the process....), reboot into the BIOS and recreate them there, which brought the previous Array 3 (my boot array) to position 1. Deleting and recreating them via RaidXpert would retain their previous Array Id's, so this needed to be done via the BIOS.

                                          After rebooting again and updating to the latest drivers just to be safe, I have successfully shut down without having to do a hard power off!

                                           

                                          Thank you again for your help with this issue, I'd never have figured it out.

                                          1 of 1 people found this helpful
                              • Re: RaidXpert reboot and shutdown issue
                                prudovik

                                Shell we see new RAID driwers for Windows 10 1809 without ACPI issues?

                                  • Re: RaidXpert reboot and shutdown issue
                                    alexissu

                                    same issues,very disappointed

                                    • Re: RaidXpert reboot and shutdown issue
                                      amdmatt

                                      Yes we have just released new Raid drivers that are compatible with 1809 and fix the BSOD issue. I tested setting up Raid on two systems using Build 1809 and Raid driver version 9.2.0-00087. Here were the steps I followed.

                                       

                                      System 1:

                                      1950X

                                      Asus Zenith Extreme

                                      2x nVME as Boot OS Drive Raid 0

                                      2x SSDs in Raid 1

                                      1x SSD as Raidable

                                      1x SSD as Volume

                                       

                                      Steps:

                                      1. BIOS > Boot > Enable CSM Uefi and Legadcy OPROM > UEFI Driver First For Each Option

                                      2. Enable Secure Boot /WHQL

                                      3. BIOS > RaidXpert2 > Delete all arrays/drives in the BIOS. Initialise all drives.

                                      4. Create Bootbale nVME array.

                                      5. Create Raid 1 array.

                                      6. Create Raidable drive for future potential raid.

                                      7. Create volume drive as JBOD.

                                      8. Begin Windows 10 1809 USB Install.

                                      9. Load nVME and Raid Sata Driver 9.2.0-00087 (713kb file size on download page)

                                      10. Install Windows to nVME drives.

                                      11. Upon Windows Boot, go to disk management and bring the Raid 1, Raidable and Volume drives online, formatting them and giving them drive numbers so they are visible to Windows.

                                      12. Install Chipset drivers, restart, install RaidXpert2 nVME and Sata package, restart.

                                      13. Update Windows.

                                       

                                      System working as expected, no issues.

                                       

                                      System 1:

                                      1920X

                                      Asus Zenith Extreme

                                      1x nVME as Boot OS Drive (outside of the array)

                                      2x SSDs in Raid 1

                                      1x SSD as Raidable

                                       

                                      Steps:

                                      1. BIOS > Boot > Enable CSM Uefi and Legadcy OPROM > UEFI Driver First For Each Option

                                      2. Enable Secure Boot /WHQL

                                      3. BIOS > RaidXpert2 > Delete all arrays/drives in the BIOS. Initialise all drives.

                                      4. Disable nVME Raid in BIOS.

                                      5. Create Raid 1 array.

                                      6. Create Raidable drive for future potential raid.

                                      8. Begin Windows 10 1809 USB Install.

                                      9. Load Sata Raid Only Driver 9.2.0-00087 (712b file size on download page)

                                      10. Install Windows to nVME drive.

                                      11. Upon Windows Boot, go to disk management and bring the Raid 1, and Raidable drives online, formatting them and giving them drive letters so they are visible to Windows.

                                      12. Install Chipset drivers, restart, install RaidXpert2 Sata Raid only package, restart.

                                      13. Update Windows.

                                       

                                      System working as expected, no issues.

                                    • Re: RaidXpert reboot and shutdown issue
                                      bogdi1988

                                      My issue disappeared initially when I got rid of my SATA drives and only kept NVME. I have since wanted to add additional NVME drives and added 2x of turn on a PCIe splitter card. As soon as I did that, issue occurred again. Tried removing those new drives and issue persisted. At the moment I've pretty much given up on this and have come to accept that there's something really messed up in the RAID implementation and just live with the broken shut down and restart.

                                      • Re: RaidXpert reboot and shutdown issue
                                        bogdi1988

                                        FYI, new drivers released yesterday. Restart still broken even with new ones