AnsweredAssumed Answered

RaidXpert reboot and shutdown issue

Question asked by jm18190 on May 14, 2018
Latest reply on Dec 7, 2018 by bogdi1988

Hello all,

I just opened an AMD support ticket but I thought I might get an answer here as well.

 

I am having an issue with the RaidXpert chipset driver install. Once the drivers are installed, my PC will no longer allow me to power off, restart, or hibernate properly. Windows will shut down (the rebooting or shutdown screen will go black) but my PC remains powered on requiring me to do a hard shutdown to get it to turn off. RaidXpert appears to be working without issue otherwise, and my disk drives are online without fault. Once I restore Windows to a point before the driver install operation returns to normal. Running AMDCleanupUtility does not correct the issue after installing the driver package, and so far the only way to fix the issue is using Windows Restore to go to a previous point. I did not have this issue when I first installed RaidXpert when the PC was built, but I can no longer get back to that working state.

 

When I hard shut down my PC my motherboard goes into failsafe mode resetting RAM speed to 2400mhz as if there was an overclock or hardware error, but I have confirmed there isn't one. The issue is purely caused by the RaidXpert chipset driver install.

 

Any help would be appreciated.

 

 

Troubleshooting performed:

1.

-Restore windows (reboot/poweroff functionality restored)

-AMDCleanupUtility to clear all drivers

-Install latest chipset driver 18.10.0418

-Reboot

-Install latest amd-nvme-raid-chipset-driver_9.2.0.41

-Reboot (reboot fault begins)

 

 

2.

-Restore windows (reboot/poweroff functionality restored)

-AMDCleanupUtility to clear all drivers

-Install latest amd-nvme-raid-chipset-driver_9.2.0.41

-Reboot (reboot fault begins)

 

 

3.

-Restore windows (reboot/poweroff functionality restored)

-AMDCleanupUtility to clear all drivers

-Install RaidXpert drivers that I believe were used when system was built (Radeon-software-crimson-raidxpert-relive-17.30-09aug)

-Reboot (reboot fault begins)

 

 

System info:

Motherboard - ASUS ROG Crosshair VI Extreme bios v3008

CPU - Ryzen 7 1800x

GPU - Vega 64

PSU - Corsair AX860

RAM - 16GB G.Skill Flare X 3200mhz DDR4 running at 3200mhz and rated timings/power

OS - Windows 10 Pro 64bit v1803 (latest update)

Storage:

Samsung 960 Pro M.2 500gb (boot drive)

2 x Samsung 850 EVO 500gb in RAID0

Seagate FireCuda SSHD 2TB

 

Thank you,

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