AnsweredAssumed Answered

GPU not detected, fans are spinning

Question asked by ichmag on May 10, 2018
Latest reply on May 15, 2018 by elstaci


I just bought myself a new Mobo, Ram and a new CPU. Having installed all that, it was my first time installing a new Mobo, my PC actually ran fine! Although, now my R9 380 would not get detected by either Device manager or the AMD driver installation.

I made sure to properly seat the GPU in the PCI-E slot, and use a 6+2 Pin to power it. Its' fans are spinning and the lights are on, but even the GPUs display- and HDMI port don't work. (I'm using the mobos HDMI port). My specs are:


OS: Windows 10 64-bit

Monitor: AOC G2460PF 1920x1080 144Hz (Just on 60 Hz right now, tho)

CPU: i5-8600k 6x3.6 GHz

CPU Cooler: Cooler Master Hyper 212 Evo

GPU: AMD R9 380 Strix 4GB

PSU: Xilence XP580 R3

Motherboard: ASRock H310M-HDV  Bios Version 1.2

RAM: 1x 8GB DDR4-2666 Crucial Ballistix


Things I've tried:

Uninstalling all AMD drivers with DDU in safe mode

Installing AMD drivers (tells me that there was no AMD hardware found)

Reseating the GPU in the PCIe 3 slot multiple times

Making sure the BIOS chipset uses PCIe express, instead of onboard graphics

Trying to update BIOS through the BIOS (told me it was the latest version)



Urgh, please don't tell me I broke my GPU. D: I'm driving to my local PC vendor tomorrow and see if my GPU works on their Mobos. Is there anything else I can try? I'd appreciate any help!