23 Replies Latest reply on Apr 12, 2018 8:02 AM by disturbedbrain

    Warning for Gigabyte X370 and B350 motherboards, and a request of AMD

    disturbedbrain

      Hi everyone, I'll try to make sure theres no fluff in this post and get straight to the point. As some of you might be aware Gigabyte are doing a god awful job at supporting and fixing the firmware of their B350 and X370 based boards (http://forum.gigabyte.us/thread/1542/am4-beta-bios-thread?page=111&scrollTo=18789) it's gotten so bad that there is talk by Gigabyte customers of a class action lawsuit because they are repeatedly being ignored by Gigabyte and the situation has gone on for a year or more now. I feel that the disregard being shown by Gigabyte to their customers and failure to address the simplest of firmware bugs to the less technically adept people at least out there who don't know where to turn reflects badly on AMD as a result of Gigabytes (in)actions to those less technically knowledgeable people so AMDs public image takes an undeserved beating. I ask that anyone reading this spreads the word and that if anyone knows how to reach AMD in any way to tell them about this situation and ask if there is anything they can do to get Gigabyte to acknowledge these problems and actually fix them. Thats all we want, some firmware that fixes the problems we are having. Below is a list of current known issues with the latest F22 firmware that apply to all of Gigabytes B350 and X370 boards either in part or completely.

       

       

      1. XMP is entirely or partly broken even on memory kits Gigabyte themselves list as fully compatible on their QVL list.

      2. Disabling Gear Down mode with XMP enabled causes a no POST.

      3. Half or more of the advanced memory timings do not display default SPD \ UEFI values next to them

       

      A screenshot will best illustrate and explain this one;

       

      4. When HPET is disabled a 0d POST code system hang occurs when trying to restart the system from Windows

      5. P-State overclocking is broken... again.

      6. When overclocking the CPU vcore with constant voltage (likely applies when overclocking the CPU with offset voltage as well) VCORE SOC Voltage is set extremely high when left at the "Auto" setting (1.236v-1.248v).

      7. Setting the Orange LED profile in RGB Fusion turns the LEDs yellow. Incorrect preset values. Should be Red: 255, Green: 19, Blue: 0.

       

      Even the security hole with Gigabyte gaming motherboard firmware failing to recognise the GOP on the Nvidia GTX10xx video card range so making CSM necessary and Secure Boot unattainable has only recently been fixed and newly introduced bugs with the latest firmware such as broken HPET must surely be particularly eyebrow raising as AMD recommend disabling it as par for the course. I as have countless others tried getting Gigabytes attention, or anyone from Gigabyte in general, in their forums to make them aware of these problems as have I tried contacting their support which when I did eventually get responses after replying to anything they asked me (in my experience it was not uncommon to wait a week or more for a single reply) I mostly got excuses from Gigabyte, and poor ones at that. At one stage I was asked to get back to them after trying a beta firmware they sent me to verify if the problem was fixed. Trying to be helpful and aid them in squashing bugs I took an entire weekend to fully test the beta firmware they sent me and gave them a full report explaining clearly each bug I found and how to reproduce it only to never get any reply back. I still have not got a reply back to this day either, its been at least 2 months now since then.

       

      Thanks for reading guys and I hope we can get some momentum going to get Gigabyte to take their thumbs out of their arses.

        • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
          elstaci

          AMD can't really do anything, in my own opinion, since this is strictly a Gigabyte issue with the actual Motherboard BIOS. But if nothing else, by posting here, you get all AMD users with Gigabyte Motherboards information about the faulty BIOSes from Gigabyte.

           

          Even if the BIOS bug affects AMD/Nvidia Graphics, Not much can be done as far as Graphic drivers.

          • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
            black_zion

            I've never supported Gigabyte because of their practice of releasing the same exact motherboard as a new "revision" then dropping support for the previous one, something which may work with short term models Intel uses, but not long term sockets AMD uses. After my flirtation with Shuttle and DFI way way way back in the Athlon XP days, I've always gone with ASUS.

              • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                elstaci

                I am a big Fan of Asus. I normally try to purchase an Asus Motherboard or component when upgrading. I did have a problem once with Asus BIOS update. The previous BIOS update caused my Computer to not boot up to Windows 10 (installed 3 different times with same results). Needed to install the earlier BIOS to get it to work. But the last and so far final BIOS Update has worked like a charm.

                 

                I have the Asus Sabertooth 990FX gen.2.0 Motherboard.

                    • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                      disturbedbrain

                      As an update to my initial post I'll add these details as well that come from someone who has looked at the Gigabyte firmware in a good level of detail.

                       

                       

                      Missing options / features in F22 (AX370 Gaming 5)

                       

                      Overclocking & memory related

                       

                      CLDO_VDDP control

                      CLDO_VDDP voltage

                      Last present: Firmware F9f

                       

                      BankGroupSwap

                      Last present: Firmware F9f

                       

                      BankGroupSwapAlt

                      Last Present: Never

                       

                      Channel Interleaving

                      Rank Interleaving

                       

                      Both present but need exposing through the use of AMIBCP

                       

                       

                      General useful options missing

                       

                      AMD PSP

                      Last present: Never

                       

                      Spread Spectrum and related options

                      USB MSI (Message Signal Interrupt)

                      MsiDis in HPET

                      Chipset Power Saving Features

                      USB PHY Power Down

                      C1E Support

                       

                      All present, but needs exposing with AMIBCP. Disabling USB MSI works around the bug some (all?) USB keyboards have of not waking from sleep if allowed to enter sleep mode while in the UEFI.

                       

                      Timer Tick Tracking

                      Clock Interrupt Tag

                      EHCI Traffic Handling

                      Fusion Message C Multi-Core

                      Fusion Message C State

                       

                      All present but need exposing with AMIBCP. Timer Tick and Clock Interrupt are particularly useful for pre-emptive multitasking and could potentially resolve SMT anomalies in certain applications.

                       

                      ------------------------------------------------------

                       

                      It is an absolute insult that options other manufacturers are and have been including with their firmware for a very long time Gigabyte are apparently removing for no good reason or have never given the user access to despite them being in the firmware.

                      • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                        elstaci

                        Nice, but I figure I have at least 2-3 more years left on my board unless the FX CPU goes south. Then I will upgrade everything.

                          • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                            disturbedbrain

                            Well, when you do upgrade just avoid GB. They are by far the worst manufacturer you can buy from. Even Biostar are better and I'd call their firmware on the sloppy side but its nowhere near as bad as GB firmware, not even close. GB simply leave their customers high and dry.

                              • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                disturbedbrain

                                Another small update for people, I tried contacting Gigabyte UK on their Aorus Facebook page as they are very active there about all these bugs a couple days ago and still no reply... I'll update if there is a reply but it's safe to say as of now that if GB can be very active then not reply to anyone the instant the bug reports start coming it, not even an acknowledgement, that hards puts them in a good light does it?

                                  • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                    hardcoregames™

                                    disturbedbrain wrote:

                                     

                                    Another small update for people, I tried contacting Gigabyte UK on their Aorus Facebook page as they are very active there about all these bugs a couple days ago and still no reply... I'll update if there is a reply but it's safe to say as of now that if GB can be very active then not reply to anyone the instant the bug reports start coming it, not even an acknowledgement, that hards puts them in a good light does it?

                                    I was looking on their twitter feeds and I see lots of gripes there too

                                      • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                        disturbedbrain

                                        I'll have to look at their twitter feed didn't think to look there with so many complaints in their forums. If anyone wants to submit a support ticket complaining about the bugs the firmware has I wish you luck. I've tried to submit a support ticket with a detailed test log of all of the bugs I've found and how to reproduce them about 8 times over the last 2 days and all I keep getting is "System is busy, try again later" messages. GB have either hit the big universal "ignore" button, or their system is legit completely slammed with support requests because they are doing such a shitty job with the firmware.

                                          • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                            hardcoregames™

                                            disturbedbrain wrote:

                                             

                                            I'll have to look at their twitter feed didn't think to look there with so many complaints in their forums. If anyone wants to submit a support ticket complaining about the bugs the firmware has I wish you luck. I've tried to submit a support ticket with a detailed test log of all of the bugs I've found and how to reproduce them about 8 times over the last 2 days and all I keep getting is "System is busy, try again later" messages. GB have either hit the big universal "ignore" button, or their system is legit completely slammed with support requests because they are doing such a shitty job with the firmware.

                                            Disgruntled users can abandon a vendor quick. Its not a wise way to run a business.

                                             

                                            Safer is to come clean, and this tells users that a fix is pending.

                                              • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                                disturbedbrain

                                                I agree. Gigabyte will sink like a stone unless they get their house in order. I can't remember the last knowledgeable Gigabyte owner I spoke to that was actually happy with so many complaining on GB forums, twitter, other social media to varying degrees such as facebook, other forums around the web such as here, undoubtedly endless support tickets being submitted (when and if anyone can send a ticket off, that is) it is absolutely in the best interest of GB to get a handle on this the amount of angry GB owners are not a small minority at all and this situation will bite GB in the arse badly in the not too distant future if they continue to ignore the situation.

                                                  • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                                    hardcoregames™

                                                    last motherboard I ought was MSI and they have looked good with BIOS updates and software updates for drivers

                                                     

                                                    MSI has earned respect with me as their board has not died on my like Asus has

                                                      • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                                        elstaci

                                                        I personally favor Asus Motherboards. I have been using them for 15+ years without any problems. I now am using a Asus Sabertooth 990FX Motherboard that every slot and port is filled and in use plus I have added some extra Ports which are also filled beside having a 7 port USB hub connected, also filled. This motherboard has been running 24/7 since I purchased it in 2014. It has been, imo, outstanding considering the stress it is under. But I did have one bad BIOS that was not compatible with my computer system. Luckily, the latest and last BIOS update works like charm. I updated all my BIOS thru Windows environment which made it extremely easy and safe using Asus AI Suite II.

                                                         

                                                        But everyone has their favorite depending whether they had a positive or negative experience.

                                                          • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                                            hardcoregames™

                                                            I tend to use what last longer as my guide, I own an old but reliable Corsair TX850V2 which is overkill but it has never let me down, so I rule out PSU issues

                                                             

                                                            Video cards I tend to buy have 2 or more fans to reduce noise and they also run cooler

                                                             

                                                            So the MB is really the only part that has to work with a CPU, 4 sticks of memory and a dual slot video card

                                                              • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                                                elstaci

                                                                Hey, I purchased, at the time, a Corsair (Gold 80+) 850ax PSU in 2010. It is still working like new on my computer. I also purchased a set of four Corsair DDR3 RAM modules in the same year, 2010. Only one RAM module went bad in eight years. I replaced it with a identical RAM module and had no more memory problems. So, I know that, at least, Corsair makes quality PSU and Memory modules.

                                                                 

                                                                So I have two companies that I have a good history with their products. Doesn't mean I will purchase their products exclusively. I tend to research through the Internet reviews of all Manufacturer's products before deciding what to buy. Including Customer reviews that purchased the product.

                                                                 

                                                                That is how I ended up buying the Corsair PSU and Memory Modules. With Asus it was experience using their products in the past and felt comfortable and was knowledgeable of Asus features.

                                                                  • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                                                    hardcoregames™

                                                                    elstaci wrote:

                                                                     

                                                                    Hey, I purchased, at the time, a Corsair (Gold 80+) 850ax PSU in 2010. It is still working like new on my computer. I also purchased a set of four Corsair DDR3 RAM modules in the same year, 2010. Only one RAM module went bad in eight years. I replaced it with a identical RAM module and had no more memory problems. So, I know that, at least, Corsair makes quality PSU and Memory modules.

                                                                     

                                                                    So I have two companies that I have a good history with their products. Doesn't mean I will purchase their products exclusively. I tend to research through the Internet reviews of all Manufacturer's products before deciding what to buy. Including Customer reviews that purchased the product.

                                                                     

                                                                    That is how I ended up buying the Corsair PSU and Memory Modules. With Asus it was experience using their products in the past and felt comfortable and was knowledgeable of Asus features.

                                                                    I have used Corsair chassis and PSUs and I have been happy with the hardware. I own a old TX850V2 which still works fine with any power pig video card I have used, such as the 265W HD 6970 etc

                                                                     

                                                                    The HD 7870 I have is much less power hungry and it is more powerful in games compared to the HD 6970 too.

                                          • Re: Warning for Gigabyte X370 and B350 motherboards, and a request of AMD
                                            pokester

                                            You aren't kidding! I have seen it many times where they release the same board and call it revision B then C and won't release updates to the initial board. I remember when Gigabyte came on the scene. Everyone called them Gigajunk. I don't know that any of these companies really offers good support anymore. Anymore I think your just best to make sure you buy from someone who will take returns, and return a product that doesn't work on arrival instead of holding out hopes of it someday working. This is why I'd rather be a year behind on the tech them jumping right in. You usually get more stable stuff that way.