AnsweredAssumed Answered

Firmware loading

Question asked by seniortom on Feb 17, 2018
Latest reply on Feb 21, 2018 by seniortom

2/17/18

I have an AMD HD8570D Display Adapter  with Driver 15.201.1151.1008. I have also run with 15.200.1062.1004 (18.2.1)

 

I have a Windows10 system that has been rebooting intermittently on its own since a Windows update Windows 10 Version 1709. I have been in touch with Microsoft and they have reviewed the system dumps and indicate it is related to the Display driver:

 

Thank you for keeping us posted. Based on the logs that you've just sent us, "0x0_dxgkrnl!dxgdbgtakesnapshot" is the faulting module which translates to your computer's display drivers. We advise that you download the latest drivers from your OEM website and install them manually on your computer.”

 

After their advice to update to the latest driver and latest OS Version and build, I still have unrequested reboots. Microsoft now suggest I update the firmware and another person in the thread has had luck with the updated firmware.

 

Do you have a procedure or a link to a procedure on how to update the firmware?

Regards,

Tom

Outcomes