2/17/18
I have an AMD HD8570D Display Adapter with Driver 15.201.1151.1008. I have also run with 15.200.1062.1004 (18.2.1)
I have a Windows10 system that has been rebooting intermittently on its own since a Windows update Windows 10 Version 1709. I have been in touch with Microsoft and they have reviewed the system dumps and indicate it is related to the Display driver:
” Thank you for keeping us posted. Based on the logs that you've just sent us, "0x0_dxgkrnl!dxgdbgtakesnapshot" is the faulting module which translates to your computer's display drivers. We advise that you download the latest drivers from your OEM website and install them manually on your computer.”
After their advice to update to the latest driver and latest OS Version and build, I still have unrequested reboots. Microsoft now suggest I update the firmware and another person in the thread has had luck with the updated firmware.
Do you have a procedure or a link to a procedure on how to update the firmware?
Regards,
Tom
Is this a Laptop? Do you have a CPU or APU? HD8570D GPU is considered to be Legacy (old and Non-Supported). The last supported AMD driver is from here : https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+10+-+64 . These are the ONLY two GPU drivers that you can install. No others will work that are newer than these two. If you have a Laptop with a APU than you need to input the information here to find the correct driver : Download Drivers . Most likely it will send to the same download as the first link.
By updating the Firmware are you talking about the BIOS? If it is, Post the Exact Make & Model of your laptop or Desktop Motherboard and I will locate the latest BIOS for you and post it here. The Manufacturer gives instructions on how to update your laptop or Motherboard.