8 Replies Latest reply on Apr 30, 2018 4:05 AM by bumpyfunk

    Did Windows 10 Just Remove Support for 4000/3000/2000 Series?

    hikingmike

      What the hell happened here?

       

      Suddenly this week 3 computers have the same problem pop up.

       

      These computers lost their normal resolution - meaning the display resolution changed to a lower resolution, and the choices for changing the resolution did not allow changing to native resolution. As a result, the screen was either blurry (enlarged) or did not use the whole screen width. For example, 1920x1080 was no longer a choice for a computer with a 1920x1080 monitor.

       

      In addition to that, the "Sleep" button was removed from the power button in the start menu (Start menu > power button) where it is usually next to "Shut down" and "Restart".

       

      What these computers have in common is AMD graphics in the series Radeon HD 3000 or Radeon HD 4000. One specifically I know was a 4670 and another was a 4300/4500. The other was a 3000 something, not sure exactly what, but in the 3000 series.

       

      I have found conflicting AMD pages on the subject of Windows 10 support of these cards.

      1 - Windows® 10 Driver Support for Discrete AMD Radeon™ Graphics Products

      2 - Windows® 10 Driver Support for AMD Radeon™ Graphics Products

       

      That first one shows "Discrete AMD Graphics Products Supporting Windows® 10" and it includes-

      The following Discrete AMD Radeon™ Graphics products support up to WDDM 1.1 and DirectX® 10.1:

          ATI Radeon™ HD 4000 Series /ATI Mobility Radeon™ HD 4000 Series Graphics

          ATI Radeon™ HD 3000 Series /ATI Mobility Radeon™ HD 3000 Series Graphics

          ATI Radeon™ HD 2000 Series /ATI Mobility Radeon™ HD 2000 Series Graphics

      These graphics products must be installed using display driver version: 8.970.100.9001. This driver is provided as a courtesy and only available via Windows Update. Please enable Windows Update and allow it to detect and install the appropriate driver.

       

      The second shows-

      Products That Do Not Support Windows® 10

      AMD Radeon™ HD 4000 Series products and older are not certified to support Windows Display Driver Model (WDDM) 1.2 or higher and therefore, do not have driver support for Windows® 10.

       

      The following is a list of graphics products that do not support Windows® 10:

       

          ATI Radeon™ HD 4000 Series /ATI Mobility Radeon™ HD 4000 Series Graphics

          ATI Radeon™ HD 3000 Series /ATI Mobility Radeon™ HD 3000 Series Graphics

          ATI Radeon™ HD 2000 Series /ATI Mobility Radeon™ HD 2000 Series Graphics

       

      So was support for those just removed from Windows 10 just recently???  Why is there no news about this anywhere besides a couple forum threads?

       

      According to AMD's site, the drivers for these come only from Windows Update now (on Windows). So I have to guess that maybe a Windows Update came through that screwed up the drivers for these older AMD graphics cards. These computers happily ran Windows 10 since it was released. Of those 3 computers, 1 started working fine again after a subsequent Windows Update. The user just replaced the video card on another, and decided to buy another computer for the last one.

       

      Here's a good thread about it on the HP forum as well-

      Solved: Windows 10 update changed screen resolution - HP Support Forum - 6435002