Don't worry about it just reboot I saw same thing one of other system do the same thing
If you mean Restart, it doesn't help. I've turned it off several times and restarted. No help. It also happened to my wife's PC just a few minutes before mine. Similar PC and monitor from HP. Her display is corrupted worse...almost unusable. I was looking at her problem early Thursday morning and decided to turn my PC on and compare display options. My display was fine when I checked the options. I turned back to her PC for a few minutes and then returned to mine and the screen had corrupted in that short time period. So the update to the AMD driver at 8:29 that morning had likely caused the problem. She just had not turned off her PC overnight. She had the same update at the same time.
You may want post this on Microsoft Community forum keep in mind you may have really old GPU which AMD is no longer support any more if older then the 7000 Series.
Resolved for now. Just returned from Best Buy with my wife's PC. Technician went to Device Manager, selected the ATI Radion HD 4300/4500 device, opened Properties, clicked on the Driver tab, and the Roll Back Driver was black letters, meaning to roll it back. Did so, clicked OK and PC restored to the proper display for a 27" monitor. Technician warned it may reinstall in the future but I could perform the same procedure. Apparently AMD does not support anything below a 7000 series.
Thanks for the suggestion about posting this on the Microsoft Community forum. Will do. My son-in-law had the same problem the same day on a much older PC. Microsoft took him through a more detailed process to return to the previous driver. But it worked for him also. Last comment...Technician said we are the first people to experience this problem in that specific store.
1 of 1 people found this helpful
Then disable driver update in Windows 10
Thanks, did so.
Windows 10 thinks it knows best again ...
Same thing happened to my parents laptop during GWX Automatic Upgrade.
Upgraded in the background as they shut it down. Blackscreened by the time they turned their laptop on again, it was past the roll back to Windows 8.1 date.
If you upgrade to the Windows 10 Fall Creators Update (17.09) you at least have some chance to defer/delay/only apply security updates with Windows 10 Pro.
Before that I used the same solution as above to stop driver updates and prevent any more unwanted GPU Driver Updates.
2 of 2 people found this helpful
LoL sometime I think MS need good swift kick in the rear
I am moving away from using Microsoft.
I have Windows 10 because other people use it and I need to help/support/do work for them sometimes.
I was very happy with Windows 7. My old laptop runs it.
I run Windows 8.1 with a program called Classic Start Menu available on my Desktop and Workstation and Gaming PC's.
However I moved over to running Ubuntu 16.04 LTS Linux as my main OS for everything apart from Gaming on my Desktop months ago.
Since sunday I have the same problem with an ATI Mobility Radeon HD 5145
graphics 1GB vs Win10.
The response Microsoft hotline Dev is ...contact AMD Cie for the drivers
This time the graphics card on the laptop is ok with ATI Mobility Radeon HD
4500 series (?)
ATI catalyst doesn’t work too (grrrr)
At follow... tks Microsoft
Le mar. 28 nov. 2017 à 21:52, colesdav <email@example.com> a écrit :
Corrupted Display After Win 10 Auto Update AMD Driver On Legacy Products
reply on Corrupted Display After Win 10 Auto Update AMD Driver On Legacy
helpful. View the full reply
Sorry, that link (AMD Catalyst 13.1 Legacy Download)
Was from an external site (File Categories Overview ) where I go to get drivers I can no longer
It was still working for me last time I used it.
But I just checked again and you are correct, it does not work.
Looks like AMD have moved all of ttheir legacy drivers ...
I should have a copy of that driver on my own system somewhere.
I will also try to download it from elsewhere.
Did you try this?
I think we should all contact AMD using the above form and ask them to provide and AMD Catalyst Archive download page.
It is looking like many 3D Graphics / GPU external sites I used were pointing to somewhere in AMD to download archived drivers and thosse links are broken.
Try to look here for the driver you need.
Graphics Driver and Video Card Driver Downloads at FileHippo
Even if you do find the driver you need ...
Please Contact AMD using the Email Form to complain that this situation is ridiculous.
We should be able to easily find older Catalyst Drivers from this site and not have to go to this amount of trouble.
According to the AMD Drivers Download Page ...
These drivers should work with ATI Mobility Radeon HD 5000 series cards:
(You can download the above...
I use the above drivers on an ATI Mobility Radeon 5850 on my own laptop and they work. )
Right! The above Catalyst Driver Downloads no longer work!
It is starting to look like looks like all AMD Catalyst Control Center Drivers have been purged from the AMD System completely.
I keep ketting this message from external sites or internal AMD sites when I click onn links for Catalyst Software:
Download Not Complete
I have a copy of the 64 bit version of Catalyst 15.11.1 driver if you need it.
I only downloaded it a few weeks ago I think ...
You might actually need it because I had an issue with the HDMI Audio Quality on the Crimson 16.2.1 Beta Driver version, so I installed the catalyst 15.11.1 drivers first first and then did a partial (custom) upgrade to the Crimson 16.2.1 version just to get the AMD Crimson GUI (AMD Settings).
I have a copy of 15.11.1 that I could upload for you if you cannot find it online.
I have to go now.
Here is a copy of the AMD Catalyst 15.11.1beta Driver for your ATI Mobility HD5000 series GPU.
I had downloaded it from AMD Driver Download at the start of this November ...
I hope it helps you get your display back correctly.
Many Bothans died to bring us this information.
Thank you very much for your help.
also for users of ATI Radeon have not finished human suffering.
AMD Cie writes ...AMD Radeon™ R5 235X, Radeon™ R5 235, Radeon™ R5 230, Radeon™ R5 220, Radeon™ HD 8470, Radeon™ HD 8350, Radeon™ HD 8000 (D/G variants), Radeon™ HD 7000 Series (HD 7600 and below), Radeon™ HD 6000 Series, and Radeon™ HD 5000 Series Graphics products have been moved to a legacy support model and no additional driver releases are planned. This change enables us to dedicate valuable engineering resources to developing new features and enhancements for graphics products based on the GCN Architecture...very funny!
1 of 1 people found this helpful
Today, my backup has demonstrated that the windows version of June 10, 2017
had no any screen problem...
Le lun. 18 déc. 2017 à 09:36, goodplay <firstname.lastname@example.org> a écrit :
Re: Corrupted Display After Win 10 Auto Update AMD Driver On Legacy
Products in Drivers & Software
I also saw this "UpdateHistory" Message for AMD Display Automatically installing on 11/23/2017 - for a "Advanced Micro Devices, Inc. - Display 7/25/2017 12:00:00 AM - 18.104.22.168". Once this happened, I lost my multiple monitor display configuration as one monitor is no longer detected, but is duplicating the single display. I also lost the high resolution display settings available which were set up prior to this change. Unfortunately, I appear to be stuck with a "suitable" MSFT WIN10 Driver Configuration and no installed HP Radeon Driver listed and no ability to "roll back" the driver configuration. I too, will lockout the update in the future, but how do I restore this? AMD/Radeon do not support older RadeonHD 4800 Series any longer.
What is your Laptop SKU#?
If you know your Laptop SKU# you should be able to go to the HP Website and download and install the Driver for your laptop.
If you need any more help ... let me know.
The SKU# can be found by
Control Panel -> System Information
on an HP Laptop.
Here is the driver I believe you need for your HD4000 series, but you may also want to go to your laptop manufacturer site and download the driver from there first, especially if you have an HP Laptop
Here is the AMD Catalyst Legacy Driver I think you need:
I was unable to find the above driver using the AMD Drivers Download Page ... so I pointed you elsewhere.
More information / background below - top one is most relevant to you I think.
Driver Support for AMD Radeon™ HD 4000, HD 3000, HD 2000 and older Series
FYI on Windows 10 Pro Fall Update (17.09) there are now options to defer Updates, Only Apply Security Updates, and select which update branch you are on.
That may be a better option than completely disable driver updates.
Best option of course is to stay on Windows 7 or roll back to Windows 8.1 if you can until you move to Linux...
Hope this helps you out anyhow.
I was able to find a copy of the AMD Catalyst 13.1 Driver (For Windows 8,7,Vista) to download.
The File Name = 13-1_vista_win7_win8_64_dd_ccc_whql.exe
You can download it from here:
I downloaded a copy and I scanned it with Norton Antiviruss and Norton says it is o.k.
But since this is from a third party site ... use at your own risk, and run your own virus checker please.
I ran the initial phase of the installer in Windows 8.1 but I did not run the complete installation process because the driver is not applicable to my GPU.
3 of 3 people found this helpful
Microsoft has an answer- this worked for me though I had to remove their driver 3 x
We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 seriesadapters. The driver update has been corrected. If you were impacted by the incorrect driver, follow these steps for all versions of Windows 10 to delete the 22.214.171.124 driver from the system and recover the recommended driver version (8.970.100.9001):
- Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
- Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
- Select the Driver tab and verify driver version is 126.96.36.199.
- Select Uninstall Device.
- Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
- The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
- Select any device, then click Action -> Scan for hardware changes.
- Recheck the driver version. If it still reports 188.8.131.52, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed. If this resolves your graphics problems, you can stop here. If a different driver version is installed, follow the next step to check for the driver using Windows Update.
- Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.
If you have further questions, feel free to reply to this thread.
Turned on my PC about 7 days ago and found that Microsoft had pushed an update to Windows 10 to my PC overnight. I once again had a corrupted display similar to one one I wrote about originating this thread. I remembered the response from Pabear on 12-11. I tried the sequence of steps and it failed the first two times. The third try brought up the recommended driver version, thus restoring the display to its proper look.
Thanks to Pabear for the recommendation!
The real resolution of my laptop is 1366x768. Windows 10 offers me only these options:
It seems that it's a buggy Radeon driver. The only thing that seems a bit weird is that my laptop starts (Windows boot and POST) with the above resolution rather than the 1366x768 one. This also happens when I enter BIOS (same 1280x800 resolution). I have tried to remove the battery, hold the power button for 30 seconds, restart, shut down the laptop, reinstall Windows 10, reinstall video card drivers and I still get the wrong resolution along with a black border at the right of my screen.
I've tried to install Ubuntu and it worked but the BIOS and boot screens are stuck at the 1280x800 resolution.
- Laptop: HP Pavilion g6-2221ev
- Graphic Cards: AMD Radeon HD 7600M Series & Intel Graphics 4000 (Hybrid)
- Screen Resolution: 1366x768
- OS: Windows 10
Try this for AMD drivers in windows 10:
1 - Open Device Manager. Right click in the Start Menu Button (The windows logo in the bottom left of the screen, YES you can right click it in Windows 10), and select Device manager.
2 - Find the Graphics Drivers
3 - Right click in the Graphic Driver (If your laptop has an integrated card you have to right click that one) and select Update driver
4 - Select the bottom option, for Search drivers in your PC
5 - Select the bottom option again, for Search from a list
6 - Select a different version from the one you already have. If you have an integrated card, you need to select the older versions.
7 - Click Next, wait for it to update the drivers, the sceen will flicker for a while.
8 - Restart your PC, if it doesnt help, please post a picture of how the Device Manager window looks in your PC so we can see what you have in the laptop.
For more info : http://driverrestore.com/amd-graphics-driver-windows-10-download/
For some reason this happened in my laptop, where Windows installed the drivers from the discrete card into the integrated card (main card). Then I had no options to set screen resolutions or connect other screens via HDMI or VGA. After changing the driver from the integrated card to a lower version (which windows provided via Windows Update) everything works fine, connecting screens and all.