13 Replies Latest reply on Dec 19, 2017 8:32 PM by pokester

    Experiencing System/GPU/DX Crashes RX 580 Win 10

    elia.chiarucci

      Hi Everyone, first, English is not my native language, so you may encounter some grammatical errors.

      Let's start.

      As a long AMD user, and after a long wait for the new CPU's, i got really excited and build a new AMD based system. (just for curiosity, i had a Phenom II X4 965 and a HD 7850).

      But the excitement stopped as soon as i tried to play some games.

      Now, i want to clarify that i am into computers since i was a teenager, and i never had to write on forums before.

      The problem is that every game i try to play, crash within some minutes:

       

      - Hellblade kept crashing every 2 minutes until i downclocked from 1411mhz to 1257mhz (this isn't the way to make things work).

      - Fifa 18 crash almost instantly giving me a dx error.

      - PUBG simply gives me black screens, forcing me to reboot the pc via the reset button.

       

       

      The first time i ran into these issue i was running a fresh genuine build 1703 of windows with the latest 17.10.2 crimson driver (wattman never enabled).

       

      So, i tried every solution i found on the web like i always do:

      - I tried to use DDU in safe mode.

      - tried to Install older version of Crimson drivers.

      - Updated Windows to 1709 fall update

      - Ran some integrity checks in the windows console.

      - tried to uninstall and reinstall 3 different version of crimson drivers with the new 1709 windows update on.

      - Disabled Xbox DVR and Windows Game mode.

      - tried to install only essential driver with no control center.

      - tried to set +50% power on wattman.

      - tried to use AMD driver uninstaller in combination with DDU.

      - tried to install AMD chipset driver.

       

      and I'm getting the same errors over and over, it seems like i'm doing nothing.

       

      So, I'm seeing that AMD did not really give a real solution to this problem that is spreading on various forums for almost a year.

      And I'm getting really upset, i got my new system a week ago, and i didn't have the time to play decently for more than an hour.

      It has just been a week of tries and troubleshooting.

       

      My system spec right now:

       

      Sapphire Nitro+ RX 580 4GB

      • Desktop System
        • Windows 10 64bit FCU
        • Driver version installed
        • 17.7.1
      • Display Devices
        • Dell UP2516D 1440p 60hz DisplayPort
      • Motherboard + Bios Revision
        • MSI Mortar Arctic B350M with the latest BIOS.
      • CPU
        • Ryzen 3 1200
        • Power Supply Unit  Make, Model & Wattage
          • Cooler Master 520W bronze modular.
      • RAM
        • Kingston Hyperx Predator 3000mhz CL16 8GB (2x4GB)

       

       

      I really hope to get some help from you guys, or from AMD, as right now i am totally unable to play my favourite games.

       

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      Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.