AnsweredAssumed Answered

Experiencing System/GPU/DX Crashes RX 580 Win 10

Question asked by elia.chiarucci on Oct 30, 2017
Latest reply on Dec 19, 2017 by pokester

Hi Everyone, first, English is not my native language, so you may encounter some grammatical errors.

Let's start.

As a long AMD user, and after a long wait for the new CPU's, i got really excited and build a new AMD based system. (just for curiosity, i had a Phenom II X4 965 and a HD 7850).

But the excitement stopped as soon as i tried to play some games.

Now, i want to clarify that i am into computers since i was a teenager, and i never had to write on forums before.

The problem is that every game i try to play, crash within some minutes:


- Hellblade kept crashing every 2 minutes until i downclocked from 1411mhz to 1257mhz (this isn't the way to make things work).

- Fifa 18 crash almost instantly giving me a dx error.

- PUBG simply gives me black screens, forcing me to reboot the pc via the reset button.



The first time i ran into these issue i was running a fresh genuine build 1703 of windows with the latest 17.10.2 crimson driver (wattman never enabled).


So, i tried every solution i found on the web like i always do:

- I tried to use DDU in safe mode.

- tried to Install older version of Crimson drivers.

- Updated Windows to 1709 fall update

- Ran some integrity checks in the windows console.

- tried to uninstall and reinstall 3 different version of crimson drivers with the new 1709 windows update on.

- Disabled Xbox DVR and Windows Game mode.

- tried to install only essential driver with no control center.

- tried to set +50% power on wattman.

- tried to use AMD driver uninstaller in combination with DDU.

- tried to install AMD chipset driver.


and I'm getting the same errors over and over, it seems like i'm doing nothing.


So, I'm seeing that AMD did not really give a real solution to this problem that is spreading on various forums for almost a year.

And I'm getting really upset, i got my new system a week ago, and i didn't have the time to play decently for more than an hour.

It has just been a week of tries and troubleshooting.


My system spec right now:


Sapphire Nitro+ RX 580 4GB

  • Desktop System
    • Windows 10 64bit FCU
    • Driver version installed
    • 17.7.1
  • Display Devices
    • Dell UP2516D 1440p 60hz DisplayPort
  • Motherboard + Bios Revision
    • MSI Mortar Arctic B350M with the latest BIOS.
  • CPU
    • Ryzen 3 1200
    • Power Supply Unit  Make, Model & Wattage
      • Cooler Master 520W bronze modular.
  • RAM
    • Kingston Hyperx Predator 3000mhz CL16 8GB (2x4GB)



I really hope to get some help from you guys, or from AMD, as right now i am totally unable to play my favourite games.






Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.