7 Replies Latest reply on Apr 22, 2018 10:40 AM by pejson

    ASUS FX550IU FX-9830P with RX460 No AMD graphics driver is installed

    karl19981

      Good day,

       

      I encountered a problem when I updated my Windows 10 to the Creator's update. Instead of my Radeon Driver Software showing its usual settings, it shows this: https://i.imgur.com/1k4F5ky.png

       

      The warning message says: "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware."

       

      I tried reinstalling older versions of the Radeon Software by using DDU and AMD's uninstaller and it shows the same error message. However, when I view the device manager, it displays the model of my integrated and dedicated GPU: R7 Graphics and RX460; albeit with a warning icon as shown in this image: https://i.imgur.com/xMjFeN7.png

       

      To my dismay, I ended factory resetting my laptop to its older Windows 10 state and the Radeon Driver Software surprisingly works! The working integrated and dedicated graphics cards are shown in the device manager too.

       

      I updated my laptop again to the Creator's update because Windows 10 keeps on insisting on updating it, and here I am facing the same issue.

       

      Also, this seems to be a common problem on this specific model of computer based from what I have seen so far in the internet.

       

      Is it possible to solve this without downgrading my version of Windows 10? Does anyone experience the same problem? Has anyone found a solution yet? Do you think ASUS also needs to fix this issue alongside AMD?

       

      (EDIT February 26, 2018: My laptop's model is actually FX550IU, not FX550I as printed on the specifications sticker attached on my laptop.)

       

      Thank you.

       

      My laptop specifications:

      • R7 Graphics integrated graphics + RX 460 dedicated graphics
      • Laptop: ASUS FX550IU
      • Windows 10 64 Bit
      • Radeon Software Crimson Edition 17.7.2
      • 1080p 60hz laptop display
      • Motherboard model not available. ASUSTek Computer Inc.
      • FX-9830P
      • Laptop. No power supply.
      • 4 GB Ram

       

      Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.