thastoff

Ryzen 5 1600 USB issues

Discussion created by thastoff on Sep 9, 2017
Latest reply on Sep 11, 2017 by ssuski

Hello there,

 

I think there might be an issue with the integrated usb controller in my ryzen 5 1600.

 

USB devices are constantly failing, randomly disconnecting and at times not even visible when cold booting.

I have tried three different wireless network adapters with the same results. All drivers are up to date, latest chipset drivers and mobo firmware has been installed.

Steps I have done to resolve the issue:

- replaced mobo, ram, power supply.

-used latest firmware on both motherboards

-used latest chipset drivers

- checked voltages are correct

-tested multiple adapter drivers

- installed fresh installs of windows 10 3 times

-adjusted windows power settings

Current motherboard is MSI B350 Tomahawk with latest firmware, but I have also tested with an ASROCK B350 motherboard with the same results.

please tell me what my options are and if this is a known issue.

I am unable to return the processor to the store it was purchased from because it has passed the date of the stores return policy.

 

Kind regards,

Chris.

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