6 Replies Latest reply on Jul 27, 2017 3:20 AM by verenos

    R9 390 - Black Screen After Driver Installation

    verenos

      I've reported this issue many times and seems there isn't a fix. Please help me solve this problem. I have attached a screenshot of what the screen looks like using Windows Key + PrtScn.

       

      Motherboard: GA-F2A68HM-H (rev. 1.1)

      CPU: AMD A10-7870K Godavari

      Memory: G.Skill Sniper Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000) Desktop Memory Model F3-17000CL9D-8GBSR

      GPU: XFX Radeon R9 390 DirectX 12 R9-390P-8256 8GB 512-Bit GDDR5 PCI Express 3.0 CrossFireX Support Double Dissipation XXX OC Video Card

      Motherboard: GA-F2A68HM-H rev 1.1

      Motherboard Bios Version: FC

      VBIOS: 015.049.000.000 113-GRENADA_PRO_C671_D5_8GB_HY_W81

      Driver: Crimson 17.4.1, 17.4.2, 17.4.3, 17.4.4, .17.5.0, 17.5.1, 17.5.2, 17.6.1, 17.6.2

      OS: Windows 10 x64 (Creator's Update)

      Monitor: LG 29UM67-P via Displayport

       

      Steps to Reproduce:

       

      1. Install or update driver.

       

      Expected Behavior:

       

      Driver for display and audio installs normally.

       

      Actual Behavior:

       

      Black screen after driver install. Clean installs using the built in tools or using a third party program called DDU do not fix the problem. System fails to boot after forced restart and must be restored via a system restore backup. I am currently using the last stable version 17.3.3 which doesn't turn the screen dark.

      Windows automatically updates the driver to the latest version of the driver now. The computer is unable to be used more than a few minutes before the driver automatically installs and causes the screen to turn black. Computer is currently only used offline to prevent Windows from automatically the latest version of the driver.

       

      Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.