2 Replies Latest reply on May 26, 2017 2:49 AM by fgwaterkennylee

    Sapphire RX 580 freeze and then black screen while gaming

    fgwaterkennylee

      I have got a Sapphire NITRO+ RX580 8GB.

       

      I'm now experiencing random freeze and black screen on some gpu demanding games like Hitman and Deus Ex Mankind Divided.

       

      I didn't overclock it, wattman didn't even truned on, it is running on stock clock  and stock bios (1411 MHz).

       

      Those random crash usually happened while gaming for a period of time, it will first freeze and then goes black screen without any sound, the only solution is the restart the pc.

       

      I try to use GPU-Z to monitor my card and the temperature and voltage are all normal.

       

      I have already used DDU and install the newest AMD drive (17.5.2) and disable Xbox DVR but its doesn’t fix.

       

      PC SPEC:

       

      CPU: Ryzen R5 1600

      Motherboard: ASUS B350M-A

      Graphic Card: Sapphire NITRO+ RX580 8GB

      RAM: G.Skill Aegis Gaming Series 2x8GB

      Power Supply: ANTEC TruePower Classic 550W

      SSD: Samsung 850 Evo Series 250GB

      LG Freesync monitor (freesync turned on)

       

      Sorry my English is not good

       

      Update:

      Rainbow six siege, Overwatch --> no problem

      Heaven benchmark, 3dmark Benchmarks, 3dmark Stress Tests --> no problem