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Sapphire RX 580 freeze and then black screen while gaming

Question asked by fgwaterkennylee on May 25, 2017
Latest reply on May 25, 2017 by fgwaterkennylee

I have got a Sapphire NITRO+ RX580 8GB.

 

I'm now experiencing random freeze and black screen on some gpu demanding games like Hitman and Deus Ex Mankind Divided.

 

I didn't overclock it, wattman didn't even truned on, it is running on stock clock  and stock bios (1411 MHz).

 

Those random crash usually happened while gaming for a period of time, it will first freeze and then goes black screen without any sound, the only solution is the restart the pc.

 

I try to use GPU-Z to monitor my card and the temperature and voltage are all normal.

 

I have already used DDU and install the newest AMD drive (17.5.2) and disable Xbox DVR but its doesn’t fix.

 

PC SPEC:

 

CPU: Ryzen R5 1600

Motherboard: ASUS B350M-A

Graphic Card: Sapphire NITRO+ RX580 8GB

RAM: G.Skill Aegis Gaming Series 2x8GB

Power Supply: ANTEC TruePower Classic 550W

SSD: Samsung 850 Evo Series 250GB

LG Freesync monitor (freesync turned on)

 

Sorry my English is not good

 

Update:

Rainbow six siege, Overwatch --> no problem

Heaven benchmark, 3dmark Benchmarks, 3dmark Stress Tests --> no problem

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