RX 580 Sapphire - Black screen / PC Freeze

Discussion created by tumtum on Apr 30, 2017
Latest reply on May 7, 2018 by hekynn

Hi All!


I have been troubleshooting the Sapphire PULSE Radeon 8GD5 card.


Random (not in-game) is my pc freezing with this card and the latest 17.4.4 drivers. Started different benchmarks to test my card, but everything is fine.

Motherboard: ASRock Z170 Extreme4 Power Supply: Cooler Master V550 Semi-Modular


I am sure this issue is related to this videocard,driver or compatibility, my old card (R9 380) is working fine.


My PC freezes with a black screen, only a power-off > on is working to get back with a reboot.

The reset button / option is also frozen when this occurs.