20 Replies Latest reply on Feb 2, 2018 6:34 AM by tiagosilvaaraújo

    RX 470 goes black screen and then no signal when gaming

    lukos124

      Hi. I have problem with my new card which I bought 2 weeks ago.  When I'm playing games, screen randomly turns black and then my monitor shows me "No signal".
      It doesn't matter what game I play. It can be League of Legends on low settings or Watch Dogs 2 on ultra. Sometimes screen goes black after 5 secons of playing but the other time after 15 minutes.
      I've tasted it in many games and in all i have this problem. Black screen only shows when playing games. When I'm watching films or using browser, everything is good.
      When the black screen happens, only option I have is to turn off and on my PC. ALT+TAB or CTRL+ALT+DELETE are not working. Unpluging and pluging HDMI cabble either.
      Fans work correctly, temps are at 40-65C.
      Trough the first week of using, my card was working fine. Maybe because I had installed older drivers(without ReLive). Unfortunately, on older drivers I had diffrent problem, my card was throtling and dropping clocks to 300mhz. That was happening even on 60C.

       

      Do not know where the problem lies.

       

      I'm using the latest version of drivers(17.1.2) and I have plugged my video card to monitor by HDMI.

       

      EDIT 1: I've installed older version of drivers(16.11.5) just like adrp82 said. I still get black screens but not as often as before. Oh and on older version of drivers, black screen jumps more randomly. Like, on Relive I got black screens when I played any game. Doesn't matter if it was League of Legends on low settings or Watch Dogs 2 on High. Black screen just shown always.
      Now I've played For Honor Open Beta on high/medium settings for something around 5 hours and not black screens at all. Few days after this I installed old Far Cry 3 to go trough the game again and got instant black screen at first cut scene. Now black screens are totally random. Black screen happend again today when I tried to play Ghost Recon Wildlands Beta. I could watch all starting cut scene but when time to take control on the character came, I got instant black screen.
      Someone found something new about this problem? Any solution?

       

       

       

       

      Describe your system:

      • AMD Graphics Card
        • Asus RX 470 STRIX 4GB
      • Desktop or Laptop System
        • Desktop
      • Operating System
        • Windows 10 64bit
      • Driver version installed
        • Radeon Software Relive Edition 17.1.2
      • Display Devices
        • BenQ GL2460HM 1920x1080 @60Hz
        • Monitor is connected to graphic card by HDMI
      • Motherboard
        • Asus Z170 Pro Gaming
        • Bios version: 0908 10/23/2015
      • CPU/APU
        • Intel Core It-6600K
      • Power Supply Unit  Make, Model & Wattage
        • SilentiumPC Deus D1 500W
      • RAM
        • 8GB