29 Replies Latest reply on Mar 20, 2018 8:39 AM by wagnerfp

    FX-8300 Freezing Randomly

    thebrunnalves

      Hi guys,

      My FX8120 has passed out and I bought a new FX8300. My PC is Freezing at completely random times and I dont know what to do, the only solution is just to Hard reset. I disabled the cool´n quiet technology and the problem continues. I tried to find other solutions on the forum, but nothing seems to fit. I dont really know if there is a problem with the processor. When i install my friend´s FX8120, the PC works good. Can you help me, please?

       

      Here is the system:

      • AMD Graphics Card:

           Radeon HD 6950

      • Operating System:
        • Windows 10 64bit
      • Driver version installed:

                Catalyst Control center 15.8 with driver version 15.30.1025.1001-151204a-296880E

      • Motherboa

                ASUS M5A78L-M LX

      • CPU/APU
        • FX 8300
      • Power Supply Unit  Make, Model & Wattage

           Cooler Master RP-600 PCAR 600w

      • 8GB RAM (2x Kingston KVR1333D3N9/4G)

       

      Thank you very Much!

        • Re: FX-8300 Freezing Randomly
          redfury

          1.Update BIOS

          2.Check revision of your CPU.Your motherboard support only this model FX-8300(FD8300WMW8KHK,3.2GHz,8C,95W,rev.C0,AM3+)

          3. Also you can try to leave only one RAM module. Maybe CPU memory controller is faulty

            • Re: FX-8300 Freezing Randomly
              thebrunnalves

              Thanks redfury

              1- My BIOS Version is already at 1603

              2- The CPU Is exactly this revision, i removed it and checked the hardware to confirm

              3- Tried to leave only one RAM Module, same problem =/

                • Re: FX-8300 Freezing Randomly
                  redfury

                  Try to test your RAM by Memtest 5.1(CD) for 45-60 min.

                  It can reveal presence/absence of hardware problems(CPU,motherboard and RAM)

                  Also you can try to disable Turbo Core in bios and lower CPU multiplier to 30 and set Vcore to 1.3V

                  It looks like your CPU is faulty, or maybe RAM incompatibility. Set default (1333MHz) settings for RAM.

                  Honestly your motherboard is not appropriate for powerful FX CPUs. Maybe you should start from buying any motherboard on FX 970/990 chipset

              • Re: FX-8300 Freezing Randomly
                grizlod®

                From BIOS, try over-voltage DRAM modules to 1.60v ~ 1.65v

                • Re: FX-8300 Freezing Randomly

                  Hello thebrunnalves,

                   

                  Untitled2.png

                  Please pay attention to the above screenshot, you might possibly need update your firmware to the latest, if the version is lower than 1401. Besides that I also suggest you use Memtest to test the memory controller of your processor. You can create an Ubuntu Live USB  Drive, with which boot up your system, and select memtest to test your processor.

                   

                  Best Regards,

                  Aaron Janagewen

                  • Re: FX-8300 Freezing Randomly
                    ifixit

                    System freezes, mouse, kb non responsive mouse pointer frozen on screen? if you press the on off button on the PC itself when this happens does the system shut down? is there HDD light activity when this happens flickering or anything, looking for signs of the fault. Now you only replaced CPU and got this issue.

                     

                    Firstly i'd get the setting for your ram etc and make sure they are default, underclock it for test if you have too, you should never need to adjust voltages set them default. You would want to make sure everything is normal, also you would fully need to reset the bios, I mean full reset, and a new OS installation from scratch, sounds funny but going up in CPU without doing either can cause issues with the operating system and how it handles the cpu, it's a pain I know but it's nessesary. Also yep latest bios check. new model cpu=chk latest bios.

                     

                    Does the random freezing happen in ONE game,app or is it real random like anytime, what does event viewer say about the fault?

                     

                    if you run a bench program, and stress the cpu does it freeze, if you run a gpu test does it freeze.

                     

                    More likely IMHO to be memory timings.. Or GPU got damaged swapping the cpu and now causes freezing.

                     

                    First thing we did when client said there PC was freezing mouse KB non responsive was swap VGA card out, if problem persisted we swapped main memory out, you may not have spares, so try making sure your on correct voltage for the memory and it's set at failsafe settings IE 2 ticks and lowest tcd etc setting, or leave them all default/auto whatever your board says.

                     

                    If this fails to resolve i'd want to see the exact model of ram you have to get the correct timings for you to ensure your memory wasn't having issues with the new pc. those settings may work on your old one, it's not certain they will work with the new one.

                     

                    OH and please check this occasionally forgotten thing, if you swapped out the cpu did you unplug the connector for power by the cpu 4 or 8 pins? did you remember to replace it, I've occasionally forgotten that and it's done that exact fault.

                     

                    lastly were you ever overclocking any component in that PC? That overclock may be different with a new cpu and you would need to redo the OC process from the start.

                     

                    EDIT rereading your posts..

                     

                    This document describes ValueRAM's 512M x 64-bit (4GB) DDR3-1333 CL9 SDRAM (Synchronous DRAM), 2Rx8  memory module, based on sixteen 256M x 8-bit DDR3-1333 FBGA components. The SPD is programmed to JEDEC standard latency DDR3-1333 timing of 9-9-9 at 1.5V. This 240-pin DIMM uses gold contact fingers. The electrical and mechanical specifications are as follows:

                     

                    1.5v memory get it off 1.6 and 1.65, not good, to do that, it's value ram.. it's also 1333..? that's an 8 core cpu with 1333mhz ram and valueram to boot, i'd be inclined to start worrying about your ram, upgrade that stuff to something better or make sure it's on defaults, borrow someones 1600 or 1866/2133 ram for testing purposes.

                     

                    I pass to others on whether that CPU is going to be any good on the speed ram, as I am more familiar with modern APU's than the FX range.

                    1 of 1 people found this helpful
                      • Re: FX-8300 Freezing Randomly
                        thebrunnalves

                        TY Ifixit

                        System freezes, mouse, kb non responsive mouse pointer frozen on screen. If i press the on/off button or numlock, nothing happens and there is no signal of the hdd led. I´ve fully reset the BIOS.

                        The random freezing happens anytime using any software or idle. The event viewer returns me a "41 kernel power" error.

                        I´ve tried some Stress tests, 1 of 3 CPU tests froze. 1 of 2 GPU tests froze.

                        Settings are all auto and borrowed a friends 1600 Corsair and tested too. Same problem.

                        I´ve not disconnected the cable, its a 4 pin.

                        I Never OC this PC.

                         

                        I will try a clean win10 Installation tomorrow.

                         

                        Thanks

                      • Re: FX-8300 Freezing Randomly
                        ifixit

                        Freezing like you describe is always memory related, either your gpu memory, your main memory, cache on cpu or if using readyboost that memory. Pretty much in that order that's how it is.

                         

                        Especially if you can press the numlock key on your KB when it happens and the light goes on and off.

                         

                        Otherwise it's NOT freezing, it's your system crashed, that's actually different.

                         

                        Get the fault to happen mate and check whether your numlock light on KB still works , or pressing the power button normally the machine turns off normally.. That's called graphics freezing. and can confuse many trying to assist you, as the nuances are quite different in how we fix your problem.

                          • Re: FX-8300 Freezing Randomly
                            thebrunnalves

                            The numlock light does not go on and off when i press the button.  The power button does not power off the machine.

                             

                            Thanks again!

                              • Re: FX-8300 Freezing Randomly
                                ifixit

                                Thnaks TB,

                                 

                                Well that means it's not perhaps a memory issue.

                                 

                                Can you describe what happens as best you can, don't leave out the obvious, if you say freeze are you still seeing a picture on the screen, is it a blue screen?

                                 

                                Is there any message?

                                 

                                Control panel administrative tools click on it, click on event viewer, see imageev.jpg

                                 

                                let me know if it says anything.

                                 

                                regards

                                Richie

                                  • Re: FX-8300 Freezing Randomly
                                    thebrunnalves

                                    Error

                                     

                                    Log Name:      System

                                    Source:        DistributedCOM

                                    Date:          31/01/2017 15:57:18

                                    Event ID:      10016

                                    Task Category: None

                                    Level:         Error

                                    Keywords:      Classic

                                    User:          System

                                    Computer:    

                                    Description:

                                    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

                                    {8D8F4F83-3594-4F07-8369-FC3C3CAE4919}

                                    and APPID

                                    {F72671A9-012C-4725-9D2F-2A4D32D65169}

                                    to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

                                     

                                    Details:

                                     

                                    - System

                                     

                                      - Provider

                                     

                                       [ Name]  Microsoft-Windows-DistributedCOM

                                       [ Guid]  {1B562E86-B7AA-4131-BADC-B6F3A001407E}

                                       [ EventSourceName]  DCOM

                                     

                                      - EventID 10016

                                     

                                       [ Qualifiers]  0

                                     

                                       Version 0

                                     

                                       Level 2

                                     

                                       Task 0

                                     

                                       Opcode 0

                                     

                                       Keywords 0x8080000000000000

                                     

                                      - TimeCreated

                                     

                                       [ SystemTime]  2017-01-31T17:57:18.657126600Z

                                     

                                       EventRecordID 720

                                     

                                       Correlation

                                     

                                      - Execution

                                     

                                       [ ProcessID]  900

                                       [ ThreadID]  4052

                                     

                                       Channel System

                                     

                                       Computer DESKTOP-5DOS2IA

                                     

                                      - Security

                                     

                                       [ UserID]  S-1-5-18

                                     

                                     

                                    - EventData

                                     

                                      param1 específico do aplicativo

                                      param2 Local

                                      param3 Ativação

                                      param4 {8D8F4F83-3594-4F07-8369-FC3C3CAE4919}

                                      param5 {F72671A9-012C-4725-9D2F-2A4D32D65169}

                                      param6 AUTORIDADE NT

                                      param7 SISTEMA

                                      param8 S-1-5-18

                                      param9 LocalHost (Usando LRPC)

                                      param10 Não Disponível

                                      param11 Não Disponível

                                     

                                    ---------------------------------------------

                                     

                                    Log Name:      System

                                    Source:        WHEA-Logger

                                    Date:          31/01/2017 15:54:27

                                    Event ID:      18

                                    Task Category: None

                                    Level:         Error

                                    Keywords:     

                                    User:          System

                                    Computer:    

                                    Description:

                                     

                                    A fatal hardware error has occurred.

                                     

                                    Reported by component: Processor Core

                                    Error Source: Machine Check Exception

                                    Error Type: Bus/Interconnect Error

                                    Processor ID: 7

                                     

                                    The details view of this entry contains further information.

                                     

                                    Details

                                     

                                    - System

                                     

                                      - Provider

                                     

                                       [ Name]  Microsoft-Windows-WHEA-Logger

                                       [ Guid]  {C26C4F3C-3F66-4E99-8F8A-39405CFED220}

                                     

                                       EventID 18

                                     

                                       Version 0

                                     

                                       Level 2

                                     

                                       Task 0

                                     

                                       Opcode 0

                                     

                                       Keywords 0x8000000000000000

                                     

                                      - TimeCreated

                                     

                                       [ SystemTime]  2017-01-31T17:54:27.333416800Z

                                     

                                       EventRecordID 703

                                     

                                      - Correlation

                                     

                                       [ ActivityID]  {37F9140C-3DC9-4CE5-AF3C-6E90A57CAF66}

                                     

                                      - Execution

                                     

                                       [ ProcessID]  1116

                                       [ ThreadID]  1820

                                     

                                       Channel System

                                     

                                       Computer DESKTOP-5DOS2IA

                                     

                                      - Security

                                     

                                       [ UserID]  S-1-5-19

                                     

                                     

                                    - EventData

                                     

                                      ErrorSource 3

                                      ApicId 7

                                      MCABank 0

                                      MciStat 0xb880000000020f0f

                                      MciAddr 0x0

                                      MciMisc 0xc00a0fff00000000

                                      ErrorType 10

                                      TransactionType 256

                                      Participation 3

                                      RequestType 0

                                      MemorIO 3

                                      MemHierarchyLvl 3

                                      Timeout 1

                                      OperationType 256

                                      Channel 256

                                      Length 928

                                      RawData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

                                     

                                    ----------------------------------------------------------------

                                     

                                    Log Name:      System

                                     

                                    Source:        BugCheck

                                     

                                    Date:          31/01/2017 15:54:27

                                     

                                    Event ID:      1001

                                     

                                    Task Category: None

                                     

                                    Level:         Error

                                     

                                    Keywords:      Classic

                                     

                                    User:          N/A

                                     

                                    Computer:    

                                     

                                    Description:

                                     

                                    The computer has rebooted from a bugcheck.  The bugcheck was:  0x00000124 (0x0000000000000000, 0xffff9c8d62b288f8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\013117-6562-01.dmp. Report Id: 3b197bd1-9a5d-426c-8901-46b4d85100f0.

                                     

                                     

                                    Details:

                                     

                                    - System

                                     

                                      - Provider

                                     

                                       [ Name]  Microsoft-Windows-WER-SystemErrorReporting

                                       [ Guid]  {ABCE23E7-DE45-4366-8631-84FA6C525952}

                                       [ EventSourceName]  BugCheck

                                     

                                      - EventID 1001

                                     

                                       [ Qualifiers]  16384

                                     

                                       Version 0

                                     

                                       Level 2

                                     

                                       Task 0

                                     

                                       Opcode 0

                                     

                                       Keywords 0x80000000000000

                                     

                                      - TimeCreated

                                     

                                       [ SystemTime]  2017-01-31T17:54:27.372031300Z

                                     

                                       EventRecordID 701

                                     

                                       Correlation

                                     

                                      - Execution

                                     

                                       [ ProcessID]  0

                                       [ ThreadID]  0

                                     

                                       Channel System

                                     

                                       Computer DESKTOP-5DOS2IA

                                     

                                       Security

                                     

                                     

                                    - EventData

                                     

                                      param1 0x00000124 (0x0000000000000000, 0xffff9c8d62b288f8, 0x0000000000000000, 0x0000000000000000)

                                      param2 C:\Windows\Minidump\013117-6562-01.dmp

                                      param3 3b197bd1-9a5d-426c-8901-46b4d85100f0

                                    -----------------------------------------------------------------------

                                     

                                     

                                    Log Name:      System

                                     

                                    Source:        WHEA-Logger

                                     

                                    Date:          31/01/2017 15:26:23

                                     

                                    Event ID:      20

                                     

                                    Task Category: None

                                     

                                    Level:         Error

                                     

                                    Keywords:      Classic

                                     

                                    User:          LOCAL SERVICE

                                     

                                    Computer:    

                                     

                                    Description:

                                     

                                    A fatal hardware error has occurred.

                                     

                                    Component: AMD Northbridge

                                    Error Source: Machine Check Exception

                                    Error Type: Sync Error

                                    Processor APIC ID: 0

                                     

                                     

                                    Details:

                                     

                                    - System

                                     

                                      - Provider

                                     

                                       [ Name]  Microsoft-Windows-WHEA-Logger

                                       [ Guid]  {C26C4F3C-3F66-4E99-8F8A-39405CFED220}

                                     

                                       EventID 20

                                     

                                       Version 0

                                     

                                       Level 2

                                     

                                       Task 0

                                     

                                       Opcode 0

                                     

                                       Keywords 0x8000000000000000

                                     

                                      - TimeCreated

                                     

                                       [ SystemTime]  2017-01-31T17:26:23.074409300Z

                                     

                                       EventRecordID 641

                                     

                                      - Correlation

                                     

                                       [ ActivityID]  {E0B55C16-78B5-488B-A4B5-456A839B56B4}

                                     

                                      - Execution

                                     

                                       [ ProcessID]  1156

                                       [ ThreadID]  1064

                                     

                                       Channel System

                                     

                                       Computer DESKTOP-5DOS2IA

                                     

                                      - Security

                                     

                                       [ UserID]  S-1-5-19

                                     

                                     

                                    - EventData

                                     

                                      ErrorSource 3

                                      ApicId 0

                                      MCABank 4

                                      MciStat 0xba00001000020c0f

                                      MciAddr 0x0

                                      MciMisc 0xc00a0fff01000000

                                      ErrorType 2

                                      Length 928

                                      RawData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

                                      • Re: FX-8300 Freezing Randomly
                                        ifixit

                                        The first error about permission is common as muck and easily (well not so easy) fixable.. bit of registry and file permission I get it, most people do.

                                         

                                        The second!!!! bus interconnect.. Change that Motherboard, you said your CPU(actual processor) runs fine in your mates PC?????

                                         

                                        Sorry about the PSU misinformation, I blame Toms hardware again.

                                        • Re: FX-8300 Freezing Randomly
                                          grizlod®

                                          From the log, always appear the same alleged errors (CPU Bus Interconnect, AMD Northbridge Sync), so the answer is always the same:

                                          Pump up the vcore and CPU voltage / NB (NB core). Because of your MB VRM section, the latter may also require 1.31v ~ 1.33v

                                           

                                          Rarely, it may be involved NB MB soldered on, so you may be interested in its voltage, or the Hyper Transport voltage ...

                                           

                                           

                                            • Re: FX-8300 Freezing Randomly
                                              ifixit

                                              Griz, pumping more volts would be fine to do, if he's overclocking and gets this error, you sound like an Overclocking pro and naturally going to the squeeze a few more volts into it idea, and that may just work, but IMHO, but if he's not overclocking, that board may very well be faulty too, cpu's rarely fall over so he may have had a lightning storm or another power spike, and had a few extra volts alright. and therefore not just his cpu fell over the motherboard as well and it's just a little more subtle in it's errors?

                                               

                                              If the board is under warranty, be a good time to RMA(return material authorization) it, while he can get it replaced.. if it isn't, i'd try your idea..

                                               

                                              Plus then any overclocking the OP does in the future will have more head room.

                                               

                                              NOT dissing you, just saying.

                                        • Re: FX-8300 Freezing Randomly
                                          jerry6

                                          Can you get a spare PSU to try out ? I had a problem like that with my 8350 msi board combo , would freeze randomly , not often but when it did nothing worked , had to do a hard shutdown . Changed the psu and no problems since .

                                      • Re: FX-8300 Freezing Randomly
                                        thebrunnalves

                                        The system runs normally only if I change motherboard. Testes with a friend´s GA-970A-DS3P no problem

                                          • Re: FX-8300 Freezing Randomly
                                            ifixit

                                            The system runs normally only if I change motherboard. Testes with a friend´s GA-970A-DS3P no problem

                                             

                                            kind of answers your own question that TB, is it under warranty still? Your Motherboard..?

                                            \

                                            If not and your short of coin like many people these days, try what grizoid said, just lower the north bridge, or add a little extra volts to it. Check chipset heatsink, checks chipset temps,

                                             

                                            But here, I think we should agree, that boards a bit sick.

                                          • Re: FX-8300 Freezing Randomly
                                            thebrunnalves

                                            Motherboard Replacement works fine!

                                             

                                            Thanks to all of you, problem solved! =)

                                            1 of 1 people found this helpful
                                            • Re: FX-8300 Freezing Randomly
                                              wagnerfp

                                              Hello!

                                               

                                               

                                              I've been looking in forums for about 2 months and so far have not been able to figure out the cause of my freezes. I installed a computer with electrical parts about 6 months ago:

                                               

                                               

                                               

                                              • NVIDIA Graphics Card:

                                                           GTX 1060 6Gb Evga

                                              • Operating System:
                                                • Windows 10 64bit
                                              • Motherboard

                                                        1ª - ASUS M5A97 LE r2.0 (was changed because I thought it was the problem)

                                                        2ª - MSI 970 Gaming

                                              • CPU/APU
                                                • FX 8300
                                              • Power Supply Unit  Make, Model & Wattage

                                                   Corsair cx500 500W 80 Plus Bronze

                                              • 8GB RAM (1x Kingston Hyperx 1600mhz DDR3)

                                               

                                              The computer simply freezes the screen in stock or full load does not matter. I have this HWmonitor screen in use with an open game.

                                               

                                               

                                              8649A16B-2CF7-44F5-AF18-4B103BA3EA30.JPG