What processor or APU do you have?
The specified item was not found.
I also read the thread you create, but not successful as device manager cannot find AMD driver after perform DDU process.
For you post here, The specified item was not found. , is that compulsory to uninstall both intel graphic card and AMD?
"Using the computer's 'Uninstall a program' feature, uninstall the Intel drivers. Do not reboot."
I wondering if I install the latest drive in safe mode or in the normal mode?
In addition, I try to uninstall the AMD install Manager but it cannot allow me to...
Btw, I tried to upgrade the AMD driver, but it suddenly freeze while installing.
Otherwise, If I use DDU to clean uninstall AMD driver, then the device manager cannot detect the AMD graphic card...either way is not possible to run upgrade.
Last but not least, should i remove all the files and directory from AMD directory too?
I removed all the drivers using DDU, and moved the AMD folder from C drive, then I installing the latest AMD install driver, which I follow your step 1-5. I turn off all firewall, anti-virus stuff, but the 16.9.10 hotfix is freeze my laptop again while installation. Is that normally happened?
1 of 1 people found this helpful
Yes, you have to follow the Intel/AMD drivers installation as outlined in the guide. Don't skip or rearrange the process. Remove and install the old Intel driver as I mentioned....only if there is a newer version on the Intel support site. There normally is no need to run DDU. That is used if there is a problem with the normal installation.
These are the correct drivers for your laptop....I would use the 16.10.2 version > Mobile
The C:/AMD folder should be emptied of all previous drivers and prevent Microsoft's ability to re-install the driver that it thinks you should have > Windows 10 Forums
If you can't get this issue solved, I would suggest a clean install of Win10, as it looks like you 'upgraded' from Win8.1.
Hi I have same graphic card and same issue. I use Packard-Bell Easynote TE69HW with win10 OS intel i5. I did all of the things that you said but the issue was not solved, and also I am afraid of trying these again since I am tired of resetting pc and installing all applications again. Is there any certain solution?
Describe your system:
- AMD Graphics Card
- Make and model; R7 M265
- Desktop or Laptop System
- Acer E1-572G (Manufactory date on 2014)
- Operating System
- Windows 8.1 upgraded to Windows 10 64bit
- Driver version installed
- Try to update the latest version from original AMD folder
- Display Devices
- Intel HD Graphic Family
- Don't know
- i5-4200U 1.6 - 2.3ghz
- Power Supply Unit Make, Model & Wattage
Problem exist after upgrade Wins8.1 to Wins10 (I have the media tool) when install AMD driver 16.10.2 hotfix. The screen is just freeze and cursor not response at all.
I follow the laptop upgrade guide to uninstall and reinstall the graphic card. The specified item was not found.
I do not know if need to DDU it as well...
Please advise solution or suggest the stable AMD driver?
It looks like the original OS was Linux? Did you check for compatibility with Win10? Was there a bios update?
These are the correct drivers for your laptop > Mobile
Empty the folder C:/AMD of all previous drivers.
Prevent Microsoft from installing different drivers > Windows 10 Forums
When installing the drivers, Uncheck "automatically check for new drivers".
I do not use Linux dual boot.
I also have the AMD directory inside the Program File, delete it as well?
- AMD Graphics Card
I am also facing the exact same problem.
Same laptop model as OP. But my GPU is HD 8750M.
I have tried clean windows 10 reinstall . I also tried DDU. One thing I noticed is that all drivers before 16.7 is working properly.
Intel HD 4400
Windows 10 pro 64bit.
Thanks for the quick reply. Just now I tried non-WHQL crimson edition 16.11.2 hotfix driver. The same thing happened and I had to go to safe mode and use DDU to remove it so that I can boot the laptop properly. Right now I am downloading WHQL 16.9.2. I hope this driver will install properly.
Edit: Same thing happened with 16.9.2. So I again uninstalled it via DDU and then this time only tried to install the Driver ( no application profiles or catalyst cc). Laptop froze again and this time the reboot gave me a BSOD. Which is better than before (Just a black screen) I think
Edit2: I kinda found a fix. But it only allows u to install the driver so no control center. I booted to safe mode and installed the driver manually through device manager by pointing it to the unpacked 16.9.2 driver folder. Then I rebooted and the black screen came. Then I went to safe mode again and used regedit to enter 0 to all EnableUlps keys. Then I entered 1 into VGAcompatible key. After restarting it booted up successfully .But I wanted the catalyst control center so I reinstalled the driver and the black screen welcomed me again T.T . it seems that ulps gets enabled again.
I finally managed to Install both the drivers and Radeon settings.
When installing AMD drivers I created a copy of display driver .inf in
and then modified the original .inf
When installing from the setup selected everything and installed it. Since the .inf file was modified it installed everything other than the driver.
So now I had Radeon Settings and Application profiles.
Then I booted to safe mode and used device manager to install the driver via the unmodified .inf file. After that I used regedit to turn off ULPS and rebooted.
And voila it worked. booted perfectly.
Btw can anyone tell me why ULPS would cause such an issue?
Hey can you describe the solution step by step I dont understand some concepts for example what do you mean by 'modifying' . I am looking forward you to explain
4 of 4 people found this helpful
ah sorry for not being clear.
1. Before you start ensure that the Intel driver is installed and all things related to AMD driver is removed by using DDU.
2. Then download the AMD drivers preferably the version WHQL 16.9.2 , or you can try the latest non-WHQL 16.11.2. Link for both drivers
are provided by kingfish above.
3. Run the downloaded driver and it will start to extract the files to C:\AMD But DON'T install it.
4. Once it has been extracted, open the folder, in my case since I used driver 16.9.2, the extracted files are in
5. Inside that folder there will be another folder that has the AMD display driver. In my case the path to the driver is
In this folder there will be a .INF file for me the full name of the file is C0307329.inf, for you the file name and path might
be slightly different.
6. Copy the file and paste it to desktop. The copied file will be needed later.
7. Open the .inf file inside the AMD directory using notepad and modify it, by modify I mean erase some things in the file using
notepad and save it.
8. Run the the setup in
Select all and install everything including Radeon settings and graphics driver. Now if all goes according to plan, when the Setup
is complete it will show you an error message saying that some items were not installed. This is caused because of hash mismatched
caused by your earlier modification to .inf file.
9. Now everything other than the driver will be installed. If you right click in the desktop the option to open radeon settings might be shown.
Then reboot to safe mode.
10. Copy the .inf file in your desktop and replace the modified .inf file inside AMD directory with it (overwrite) (Important step)
11. In safe mode you are going to manually install the AMD driver via Device Manager. Open Device manager find the AMD GPU and right click it
select update device software, then go to "Browse My computer for Driver Software" . Go to Browse and point to the display driver location.
In my case it is: C:\AMD\WHQL-Win10-64Bit-Radeon-Software-Crimson-16.9.2-Sep29\Packages\Drivers\Display\WT6A_INF
Select next and it will install the driver.
12. Do not Restart, stay in safemode this is the most important step disabling ULPS. Open Regedit and follow the guide by
kingfish ULPS: How to disable (Important Step)
13. After ULPS is disabled restart your laptop. If all goes well(I hope it does) you will be able to start windows properly and use your AMD GPU
It worked!! Thank you man you are genius
You are welcome.
btw I forgot to mention that if u want to reinstall or upgrade the drivers and Radeon settings then u will have to do all the steps again.
BUT if you only want to upgrade the driver and not the Radeon settings then you will need to download the new drivers extract them
and start from step 11.
What's the major different after you installed the latest driver?
Do you mean the difference between the WHQL 16.9.2 and the latest non WHQL 16.11.2?
If so you can refer to them.
Yes. I still stick with the original catalyst manager as fty installed
xpz24's method was right. follow the step by step. it really works. kudos!
I'm working on my phtoshop now using the latest crimson 16.12.1
btw, Im using an Acer V5-561G
running Core i5-4200U
AMD Radeon R7 M265
How are we suppose to modify the .inf file?
i think many members got the correct solution. i got the same problem now and i downloaded latest version Adrenalin Edition 18.1.1 Optional what should i do now for it. i did followed the same procedure you given but after i run installation i didnt get any amd icon in notification trey. please help me
SAME LAPTOP MODEL, SAME PROBLEM.
I have been troubleshooting for a week. I have tried win8.1, win10... no luck..
Im going to install win7 and please God help with this..
For 7 years I have formatted and troubleshoot hundreds of laptops but this is unexplainable.
I did that, but I had to restart twice, something about the Pci Bus, I cant remember what it said. I noticed the graphics profile was still on "Balanced" should I change it to "Optimize Performance" ? Will it do anything after doing those steps?
couldn't install r7 m265 drivers.. giving lots of problems..
laptop freezes when installing drivers dated from 2015 above
using old drivers gives you luck on installing driver and software but the bad thing is.. it affects the shutdown and sleep feature of laptop... using intel hd graphics gives no problem at all..
the root of the problem is the r7 m265 gpu itself..
dont know what to do with this amd....
All those having problems upgrading to adrenalin edition, the suggested method works......Just follow the steps and voila.
My PC Specs:
Intel Core i7 4700MQ @2.40Ghz
6GB DDR3 Ram
Intel HD Graphics 4600
AMD Radeon R7 M265
i have this problem with this config
Acer v5-561 win 10
intel hd 4400
amd radeon r7 m265
how we can solve this problem ?