1 2 3 First Previous 581 Replies Latest reply on Nov 16, 2016 12:08 PM by kristinnhf

    To people who have instant Black Screen or Freeze on installing ANY AMD driver

    alpere

      MODERATOR NOTE


      We would like to thank alpere for starting this discussion and the members that have provided their valuable input.

       

      This discussion was created to bring all users with black screen issues into a common thread so that they could share details of their system, troubleshooting steps and results.

       

      Upon reviewing the thread, we find users have reported 3 distinct black screen issues:

      1. Black screen at Windows login
      2. Black screen while gaming
      3. Black screen/hang during the installation of the AMD graphics driver

       

      For users experiencing issue #1:

      From reviewing the feedback, this appears to be a Windows 10 issue. For suggestions on how to troubleshoot Windows 10 black screen issues, please refer to the following Microsoft pages:

       

      For users experiencing issue #2:

      The KB article: Fixes for Game Crashes, Hangs, and Performance Issues provides many useful suggestions to resolve game related issues.

      You may also use the forum search feature to see if there are ongoing discussions on your specific issue.

      If you are still unable to find a solution to your issue, please create a new discussion following these guidelines:

      • Provide a meaningful title: “Screen goes black playing <Game> with <driver version>”
      • Provide the Information Required

       

      For users experiencing issue #3:

      The feedback indicates that some users have resolved the issue by ‘baking’ the card while others report that the system can only be recovered using the Microsoft Basic Display Drivers (MBDD). This appears to be a hardware failure. In such a case, you may consider exploring your warranty options through your system builder/graphics card manufacturer.

       

      Since we are requesting users to open new discussions for black screen gaming issues, we will be locking this thread.


      ----------------------------------------------------------- THIS DISCUSSION IS NOW LOCKED -----------------------------------------------------------

       

       

      This topic is not a question and dedicated for people who is suffering from black screen issue with symptoms provided at bottom of post.

       

      EDIT :

       

      ****13.09.2016: GUYS, You'll not find the ultimate solution in here. If you have Warranty going and Troubleshootings failed below, go for RMA****

       

      ****IF BLACK SCREEN APPEARS RANDOMLY OR IT APPEARS ONLY IN SPESIFIC CONDITIONS DO NOT READ BELOW****

       

      ****IN THIS TOPIC PEOPLE CAN NOT BOOT/START WINDOWS WHILE AMD DRIVERS INSTALLED****

       

      tl;dr:

      • Please read carefully for SYMPTOMS below, if you believe you are affected, Reply this post with additional info
      • I'll be creating a list which contains people having this issue
      • Provide as much as information suggested below to help technicians
      • If you resolve your issue later, please inform me so that i will remove your name from list and add solution you provided.
      • If your GPU works under certain conditions (etc: different drivers, while not playing games), please start your own THREAD
      • Please follow suggestions/instructions provided by @ray_m, @amdpete and @amdmatt  and update your post
      • Unrelated problems will not be added in list

       

      SYMPTOMS:

      • ANY amd driver installition instantly causing black screen/freeze, windows can never be normally - booted again
      • You can not boot to / login to windows unless amd drivers removed in safe mode
      • Black screen / Freeze is not random, appears permanently as soon as amd driver installition
      • Troubleshootings below did not worked!
      • Your GPU works fine under safe mode, or under normal mode without amd drivers installed
      • Optionally: Thread_Stuck_In_Driver BSOD visible sometime.

       

      POSSIBLE TROUBLESHOOTING BEFORE POSTING HERE

       

      1. Clean driver install with using DDU
      2. Trying Different version of drivers
      3. Disabling integrated gpu in BIOS
      4. Disabling Fast Boot in windows
      5. Disabling "Driver signature enforcement" of windows 10
      6. Changing standart user to administrator user
      7. Uninstall anti-virus software
      8. Checking refresh rate from monitor settings
      9. Replacing power cables, changing card slot
      10. Updating Mobo Bios
      11. Resetting Mobo Bios (Clearing CMOS)
      12. Manually install amd drivers using inf files. (ifixit GUIDE)
      13. Fresh installing windows
      14. Trying Different version of windows
      15. Optionally Trying in different computer
      16. For laptop users, please try kingfish guide here -> Laptop graphics update...How to

       

      Following info needed in your replies if all troubleshootings above failed :

       

      REQUIRED INFO FOR HELPING TECHNICIANS TO FIND ROOT OF SOLUTION (Thanks to @ray_m amd amdpete for suggestions)

      • GPU Brand and Model
      • Last known Installed Driver Version
      • Operating System Version
      • Motherboard Brand and Model
      • Model and Brand your Monitor including resulution and adapter info (exp: Asus MS 238, 1080P, DVI to HDMI)
      • Display Connection Method, example: (HDMI 1.4, HDMI 2.0, DVI, Displayport 1.0, Displayport 1.2) If more than one please list and what display is connected to each.
      • Motherboard using UEFI boot mode? Yes / No / Unknown
      • If you previously took screenshot of your Radeon Settings / System / Hardware tab please attach it to reply post
      • If you are able to take, DxDiag Report would be extremely helpful ( attach it to your reply post)
      • Optionally provide overlocking/overdrive status

       

      Ps: I will attach your dxdiag report to first post in order to make it more accesible, if you attach it to your reply.

       

      PEOPLE HAVE THIS PROBLEM SO FAR

       

      ps: I_GPU = Integrated Gpu

       

                DESKTOP USERS:

      1. (FEW INFO PROVIDED) mudroc, MSI HD7850, Windows 8.1, Crimson
      2. (FEW INFO PROVIDED) blarox, AMD Radeon R7 200 Series, Win10, Crimson
      3. (DESKTOP + CROSSFIRE)  jdl2010 , XFX 290 DD and XFX 280 DD, Win 10 Pro, Crimson, Asus m5a99fx pro r2.0 mobo,  Acer R240HY 23.8, via HDMI, PSU is a Corsair RM850
      4. (DESKTOP + I_GPU)  vonwolfman Sapphire rx480 8GB, Win10 64, Crimson 16.7.1, Gigabyte GA-H61M-DS2H mobo, Dynex 40inch LCD TV 1080p
      5. (DESKTOP) ainulindale Sapphire HD7870 Ghz Ed, Crimsom 16.8.2 hotfix, Windows 7, Mobo Asus P8Z77V-LX, Asus PW201 1680x1050 DVI, No overlocking/overdrive
      6. (DESKTOP) mdomingues, Sapphire R9 270x, Windows 10 and Windows 10 AU, Crimson 16.7.X and 16.8.X, Mobo Asrock 980de3
      7. (DESKTOP) tishert, Powercolor Radeon HD6790, 15.7.1, Windows 10 AU, ASUS P7P55D LE, Display: Samtron 93v, DVI to VGA, UEFI: unknown
      8. (DESKTOP) dgoss, Radeon HD 7700, Unsure but recent driver, Windows 10 Pro v10586, ASUSTEK M5A97 LE R2.0, Acer DVI-DVI/VGA 1080P, UEFI mode unknown, NO OC/OD
      9. (FEW INFO PROVIDED)(DESKTOP) xxbadboyxx, Asus Radeon R9 280X, Win10 64, (Additionally, "cannot repair" bug observed.
      10. (DESKTOP) dr-zelenka, Gigabyte HD 7770, 15.7, windows 8.1 Pro, Asus M5A97 r2.0, HP w2007w - DVI to VGA, MB UEFI - Yes, No overclock
      11. (DESKTOP) theskymoves, XFX R9 270X, Crimson 16.7.3, Windows 7 Home Premium 64-bit, ASUS M51BC, Acer G235H 1920x1080 DVI; Acer X233X 1920x1080 DVI, NO OC, UEFI ON
      12. (DESKTOP) cerberus_v, Saphire Radeon HD 7870 GHz Edition, Crimson 16.8.2, Windows 10 Pro x64, Gigabyte Z97-HD3 M/B, LG Flatron L207WT (resolution 1680x1050) via DVI
      13. (DESKTOP + IGPU) poflipop, Rx480 sapphire 8GB, MSI b150 PCMATE M/B, W10 Professional, 16.8.2 Crimson, AOC G2260VWQ6 Freesync
      14. (DESKTOP) gelmo928 Sapphire HD 7870OC, MBO - Asrock H61 U3S3, Windows 10 Pro 64bit, Latest Crimson Driver, -LG IPS 236v 23", 1080p, DVI / HMDI,  UEFI - yes, NO OC/OD
      15. (DESKTOP) zollokb MSI Radeon 7850, windows 7 home premium, Radeon Crimson-16.7.3, ASRock b75 pro3-m, BenQ xl2430t with DVI
      16. (DESKTOP) dedommez, R9 270X Devil Edition, 16.7.3 Crimson, Win 10 Pro 64-Bit, ASRock 970 Extreme4, BenQ RL2455HM (1080P, DVI), UEFI boot mode unknown, No OC/OD
      17. (DESKTOP + I_GPU) solowingx, ASUS Radeon R9 270X,   Gigabyte Z97-D3H, Windows 10 AU on SSD
      18. (DESKTOP) rj011, HD 7870 2GB MSI TFIII, Crimson 16.6.2, Windows 10 64bit, Sabertooth 990fx R2.0 motherboard, UEFI boot mode: yes, AOC 2352 with DVI,
      19. (FEW INFO PROVODED)(DEKTOP), akaamd, r9 270x
      20. (DESKTOP) orize ASUS, ATI RADEON 7850 HD, crimson-16.7.3, Windows 10 & Windows 7, Asus Sabertooth X79, ACER widescreen 19" 1080p DVI, UEFI Unknown, NO OC/OD
      21. (DESKTOP + IGPU) limsky, MSI RADEON R9 270X 4G, Unknown Last Driver, Win10 64x Pro, MSI Z97-G45 GAMING, Lg Flatron e2360, 1080P, DVI to VGA, NO UEFI
      22. (FEW INFO PROVIDED(DESKTOP) naschtok, XFX HD6870, Windows 10
      23. (DESKTOP) mdlc1997, HIS Turbo Icex^2 Radeon R9 270x, AMD Catalyst 15.7, Windows 10, GIGABYTE GA-970A-DS3P, BenQ DL2215,1080P, VGA, UEFI: Unknown, OC/OD: Unknown
      24. (FEW INFO) terkos,  Asus 270X, windows 8.1 and 10 no more info...
      25. (DESKTOP) rasgarroth, Sapphire R9 270X Vapor X, Windows 10 x64, MB MSI 970A Krait Edition, AMD Crimson 16.7.3, No overclocking/overvoltage, OS: win7/8/10
      26. (DESKTOP) alexenus, AMD R9 290, Latest Crimson Driver ?, MSI Z97-G45 Gaming, HP Pawilion 27xw HDMI, Win10 Home
      27. (FEW INFO PROVIDED)(DESKTOP) glaws, AMD HD7870, ASRock P67 Extreme4, win 7 64 bit
      28. (DESKTOP) scrotey, XFX DD Radeon R9 280, Crimson 16.9.1, Win 10 64bit, GA-990XFA-UDA Mobo, HP 2311gt on HDMI & HP x20LED on DPI to HDMI, UEFI: Both,
      29. (DESKTOP) giorgiobusoni, Sapphire fury X, windows 10 64 bit, Crimson 16.8.2, LGM27 with DVI 4k, Asus Rampage V,
      30. (DESKTOP + I_GPU) findbede R7 M265, Windows 10 X64, Crimson Edition 16.7.3, Acer Aspire V5-561G (couldn't locate the mobo model), Laptop monitor 1366*768 32 bit, No overlocking/overdrive
      31. (FEW INFO PROVIDED)(DESKTOP simonr944 , sapphire r9 290x, intel dq670w, windows 7/8/10, Crimson 16.9
      32. (NO INFO) resacky, r9 270x
      33. (DESKTOP) pistamw, Gigabyte AMD R9 270X 2GB OC, Windows 10 home x64, Gigabyte H81M HD3, AMD Crimson software 16.9.1
      34. oaxas Radeon r9 270, gygabyte GA-78LMT-usb3, win7, (Dxdiag added)
      35. demolition460, Gigabyte Radeon R9 280 Overclocked 3GB, Windows 10 64 bit, MSI B85-G43 Gaming Motherboard, Crimson 16.7.3
      36. undamaged18 AMD Radeon R7800, Windows 10 64bit Version currently 1607 & previously 1511, Crimson 16.7.3, AOC 2353 Current Mode: 1920 x 1080 (32 bit) (64Hz)
      37. zynga XFX Radeon HD 7850 Ghost, Intel DX58SO (NO DXDIAG)
      38. supergrunged R9 290X, Gigabyte 990FXA UD3 R5, Windows 7 Pro   (I dk if i should add you to list since you already go for new gpu)
      39. chosimba83 --> R9 290x, Windows 10, (NO DXDIAG)
      40. silentchaos --> MSI RADEON R9 270 GAMING 2G, Crimson 16.7.2, Windows 10 64x Enterprise 1607, MSI Z97 GAMING 3, LG 23MP55, 1920 x 1080, hdmi (connected to MSI card),Motherboard UEFI mode: No, Samsung SyncMaster B1930, 1366 x 768, vga (connected to onboard gpu)
      41. sirreginaldbutts XFX DOUBLE D RRADEON R9 270X, Windows 7 Enterprise 64 bit, Gigabyte G1.Sniper A88X, Using a VIZIO TV HDMI, (NO DXDIAG)
      42. applevoy --> gigabite r7 370, No more info, claims done all troubleshootings above.
      43. marecz --> rx 470 (returned card under RMA)
      44. penteng0n  --> Sapphire R9 270x Vapor-x, Crimson Edition 16.9.2, Windows 7 64bits, Asus H87 plus Motherboard, Samsung S23C350 HDMI, Motherboard using UEFI boot mode? Yes
      45. j38uzzs RX470 (user claims he tried every solution above)   (RETURNED UNDER RMA)
      46. alfo9747 --> Gigabyte HD 7970 Ghz Edition GV-R797T03GD, Crimson 16.7.3, Windows 10 AU, Samsung SyncMaster 2443 (1900 x 1200) – HDMI to Displayport adapter (with USB) Samsung SyncMaster 2343 (2048 x 1152) x 2 (one with HDMI 2.0 to card and one to DVI port
      47. davidnso --> AMD Radeon 7950 Series, ASUS Z-97 Pro, Windows 7 64bit,
      48. havocas --> asus 6800 series, gigabyte 740g am3 motherboard, windows 7 fresh install
      49. mrmidaay --> sapphire hd7970 3gb, 15.11, windows 8.1, 10, Monitor: BenQ GW2255 using a D-Sub cable and DVI adapter, Asus H81M D Plus (w/ the latest bios 2304), Overclocking: No
      50. andrem --> MSI Radeon R9 270x TwinFrozr Gaming 4GB GDDR5, Windows 10 Pro 64bits, AMD Catalyst around 1,ASROCK Fatal1ty  990FX Killer SKT AM3+ (no GPU onboard), ASUS VX239H-W LED 23" | resulotion: 1920x1080p 16:9 with HDMI, I believe it's 1.4, BIOS: YES it's UEFI bios
      51. pwnageengage --> AMD 7870HD, AsRock Extreme3, Windows 7 Professional, Fast boot disabled. PCI Express enabled (connected to GPU).
      52. elthanyr -->No GPU INFO, Windows 10 wo AU, Crimson 16.5 , MSI Z77A-G4, BenQ RL2455HM, 1080p60Hz (FullHD), HDMI to HDMI ,UEFI : I have UEFI

      53. rfelizardo --> Asus HD7870 DirectCUII. , Windows 10 Pro., P8Z77-V PRO, S22A350H 1920x1080, HDMI
      54. shaderz --> R9 270x,  MSI B75MA-P45 (NO MORE INFO)
      55. goodstream --> Sapphire hd 7790 dual-x oc, windows 10 x64, , asus h81m-e, LG IPS234V-PN (DXDIAG)
      56. ufoman2k --> Sapphire HD7950 3GB, Asus Sabretooth 990X rev2 - 8GB RAM G.Skill Ripjaws F3-12800CL9D, Win7 Pro
      57. wtcheeseckakes --> gigabyte R9 27XOC-2GD, uefi = yes windows 10 64 bit (NO MORE INFO)
      58. abdullahx6 --> (FEW INFO)  gpu: x290, m: gigabyte ga z97-d3h
      59. badger17 --> AMD radeon R5 230 (DX DIAG ADDED)  (bought new GPU)
      60. exe777 --> Powercolor R9 270X PCS+, Crimson 16.6 , Windows 10 Anniversary,Samsung SyncMaster T220 1680x1050, DVI, Factory OC
      61. shardfenix --> Sapphire HD 6850 , Windows 7, No more info.

       

                LAPTOP USERS:

                Attention to LAPTOP Users -> The specified item was not found.  ----   Thanks to kingfish

      1. (GPU + I_GPU) alexvvo, HD 7970M, Windows 7 64, Crimson Edition 16.7.3, Mobo CLEVO P170EM, Laptop monitor 1920*1080 32 bit, No overlocking/overdrive
      2. (GPU + I_GPU) totbatotammo, HP ProBook 450 G0 - Corei5-3230M Intel HD Graphics 4000 + AMD Radeon H 8600/8700M, Windows 10 x64 AU

      3. (GPU + I_GPU) mexer, Lenovo G510 , AMD R7 M265, win10 x64
      4. (GPU + I_GPU) ginzon, Dell, APU: AMD A-10 8700P with R6 integrated, Dedicated: Radeon R6 M345X, Windows 10 x64
      5. leofbrj Dell Inspiron 15R SE 7520, Intel HD Graphics 4000 + AMD Radeon HD 7730m (with version 16.300.2311.0), WIndows 10 version 1607, Motherboard using UEFI boot mod
      6. laedryn Radeon HD 7970m / Intel onboard, Sager NP9150 laptop, Windows 10 64-bit
      7. frakistan Radeon HD 8750m 2GB, Windows 10(64bit), Acer TMP255-MG
      8. alexmw --> 8570M (DX DIAG added as picture in his post page-> 31)
      9. ser059 --> Pavilion dv6-6171ed, Integrated Intel HD Graphics 3000 + AMD Radeon HD6490M, AMD Catalyst 15.7.1 Win10 - 64bit, Windows 10 64 bit,
      10. zarthalas--> 7970M w/ 16.10.2 drivers ( also tried 16.9.2) Windows 10 w/ Anniversary update, Eurocom Racer 2.0 (Clevo) P150EM board, on-board Intel HD4000
      11. ryandungey --> AMD FX 7600P APU with a dedicated R7 M270.
      12. kova --> Toshiba Laptop, P50 B 10Q Sat, has AMD R9 MX265, windows 10 and 8.1
      13. xucyis --> ASUS X555DA-AS11, Radeon R6, Windows 10 Home x64, Radeon Crimson 16.9.2, Carizo 15.201.1101.
      14. oki --> MD Radeon HD7970m, Windows 10 Pro N 64-bit, CLEVO laptop
      15. pboev --> Lenovo G510. Video Card: Radeon R5 M230.

       

       

                SOLVED USERS:

       

      Attention: At least 8 people below fixed their issues with baking method, beware that it is temporarily solution and this process can high likely damage multiple components on your gpu. Still, if your card is able to repaired by baking then that means it has solder distortions, and can possibly repaired with re-soldering application. Be know that special equipment needs for this process as well as skilled technicans.

       

      1. alpere Asus HD7850 Direct CUII, Windows 10 AU, Crimson 16.8.1, Overdrive was enabled, asRock z77 extreme4, Asus MS238 1080P DVI to HDMI 60hz
        Solution (baking - cooking) -> https://community.amd.com/message/2744314#comment-2744314
      2. pikabo -> RX 460,
        Solution -> I_GPU disabled in BIOS.
      3. pjdalmeida -> HD 7950
        Solution -> Standart user causing problem. Switching Administrator user when installing drivers solved issue.
      4. (LAPTOP) bader96 -> r7 265, G510 LAPTOP, windows 10 64 Bit.
        Solution -> Uninstalling ESET Antivirus and use DDU then install AMD drivers
      5. (LAPTOP) gelesztaa -> Intel HD4600 + AMD Radeon R7 M265

        Solution -> Updating Intel HD4600 driver then installing AMD driver
      6. (LAPTOP)  antyant -> HD7970m, Catalycls, Windows 7
        Solution -> baking-cooking
      7. rebellion XFX AMD Radeon HD 7800
        Solution -> baking-cooking
      8. frostjotun MSI R9 270 2GB
        Solution -> Card bricked, Replaced to R9 380 under warranty (not a real solution though )
      9. juunasv Lenovo E560
        Solution-> "I did a clean install. Updated the laptop completely via Lenovo system update app, which included a new bios. Then I updated windows via windows update. Updated to Anniversary Update and then windows update again"
      10. erdel r9 280
        Solution -> Clean install of Crimson 15.2 while windows auto-driver install disabled.
      11. boomie
        Solution -> Faulty DVI cable
      12. adiummy and ifixit Sapphire 280X Tri-X OC

             Solution -> Manually installing driver with using INF files. (ifixit GUIDE)  (though - user claimed later that this solution work for one and not for another - alper)

        13. guihh09, Radeon 8850M, Crimson 16.9.1, DELL 15R 5537,

             Solution -> baking-cooking

        14.leofbrj  -> SOLVED BY BAKING

        15. johnnysti08 -> (not a solution) HD7770, was able to install 13.4 driver, and downclock gpu and memory to lowest  (300), It seems unrelated to me but could be tried. (Not a solution)

        16. maxhardy --> (LAPTOP, 7650M) APPLYIN HOT AIR GUN TO GPU  (BAKING)

        17. izibald --> YET ANOTHER BAKING

        18. sawe  ---> ANOTHER BAKING (Asus HD7770-1GD5)

        19 . bluestar --> Custom driver package? --> check out his post on page 37 (still should be apply in caution)

         20. bbuster --> BAKING

         21. nikallass -> BAKING  HD7870 -> check his post on page 39

         22.

       

       

       

       

       

       

       

       

       

       

       

       

      ***************************************OUTDATED*****BELOW******************************************

      ************************************Some other guys from older topics************************************

       

       

      I searched the this forum for people who MIGHT have this problem in short time range till now.

      Here are some of them:

       

      kusokin  -->Re: Radeon HD7850 none of drivers work

      dj1507 ->16.8.2 R7 370 can't Install (Added to current list)

      xeirus -> All Driver Installs Crashing

      xeos -> Asus Strix R9 390x driver Windows 10 won't install (Blank Screen/Freeze)

      mynamewuzbob ->Blank screen when installing drivers for new RX 470

      mudroc -> After updating Crimson Edition 11/24/15, GPU HD 7870 died. (Added to current list)

      benjaminryan --> r9 290x Black screen on windows 10?

      redskittlefox --> black screen after installing amd radeon 7700 hd drivers

      evoculas --> AMD Driver Causing Freezing Upon Enabling It

      bellcross -> rx 470 black screen halfway through driver installation  (SOLVED, cable issue)javascript:;

       

      kingaslan, faisalb4, ivan2887, eliveltonascimento@gmail.com, lilmav, t7ank, brucer, angrycustomer911, dickpicnic, daleraymc, radioactive, devikn, prologic, arkterus, thimo.stultjens, pressveck, jdl2010, bertosun89, keskodubstep, happybritches, sampaguita, tedim, join2lose, athlas, udekp, antherio, icarusfalling, volv777, ichgehsteil, lions7, hepa, musao, victhelion, megox, durran3, victhelion, latour, gizmo, yanka, edann, viterzgir, summun_seal, zlostnypopolnik

       

      from prior topic here -> AMD Display Drivers causing black screen freezes after windows 10 login (and before if enabled before)

       

      If these guys wanted to see their names in the list above please reply here with providing information requested above.
      I'll be editing this post for solid list since prior topic is quite messed with unrelate

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