AnsweredAssumed Answered

Install issues

Question asked by no1male on Apr 7, 2016
Latest reply on Apr 7, 2016 by black_zion

Hi, for the past few days i have received a notification telling me there is an update to the software. When i update the PC restarts and then i get the exact same message. I have followed the safe mode and DDU program and reinstall but get the same message. I have just clicked update again and noticed an error stating the Install Manager didn't install properly. I am currently on 9.0.00001 and it wants to update to 9.0.000.4. When i search the tinterweb there is no mention of 9.0.000.04. Does anyone have any suggestions?

 

Below is the log:

 

Install Manager
Installation Report
04/07/16 08:51:26

 

Hardware information
NameAMD Radeon HD 6800 Series
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x6738
Vendor ID0x1002
Class Code0x030000
Revision ID0x00
Subsystem ID0x03c6
Subsystem vendor ID0x1043
Other hardware
Existing packages
AMD Install Manager
AMD Display Driver
HDMI Audio Driver
AMD Radeon Settings
AMD Settings Branding
Packages for install
AMD Install Manager
Final Status:Download Failed
Version of Item:9.0.000.4
Size:20 Mbytes

Other detected devices
ATI Integrated Azalia Support
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x4383
Vendor ID0x1002
Class Code0x040300
Revision ID0x40
Subsystem ID0x8444
Subsystem vendor ID0x1043
ManufacturerAdvanced Micro Devices, Inc.
Device ID0xaa88
Vendor ID0x1002
Class Code0x040300
Revision ID0x00
Subsystem ID0xaa88
Subsystem vendor ID0x1043
ATI Integrated SATA Support
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x4391
Vendor ID0x1002
Class Code0x010601
Revision ID0x40
Subsystem ID0x84dd
Subsystem vendor ID0x1043
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1604
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1601
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x5a16
Vendor ID0x1002
Class Code0x060400
Revision ID0x00
Subsystem ID0x5a14
Subsystem vendor ID0x1002
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1603
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1600
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x5a18
Vendor ID0x1002
Class Code0x060400
Revision ID0x00
Subsystem ID0x5a14
Subsystem vendor ID0x1002
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1605
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x5a14
Vendor ID0x1002
Class Code0x060000
Revision ID0x02
Subsystem ID0x5a14
Subsystem vendor ID0x1002
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1602
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x4384
Vendor ID0x1002
Class Code0x060401
Revision ID0x40
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x5a1b
Vendor ID0x1002
Class Code0x060400
Revision ID0x00
Subsystem ID0x5a14
Subsystem vendor ID0x1002
ATI Integrated SMBus Support
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x4385
Vendor ID0x1002
Class Code0x0c0500
Revision ID0x42
Subsystem ID0x4385
Subsystem vendor ID0x1002
ATI Integrated SATA Support
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x439c
Vendor ID0x1002
Class Code0x01018a
Revision ID0x40
Subsystem ID0x84de
Subsystem vendor ID0x1043

Error messages
Download Failed, please check internet connection.

Outcomes