1 Reply Latest reply on Apr 7, 2016 8:30 AM by black_zion

    Install issues

    no1male

      Hi, for the past few days i have received a notification telling me there is an update to the software. When i update the PC restarts and then i get the exact same message. I have followed the safe mode and DDU program and reinstall but get the same message. I have just clicked update again and noticed an error stating the Install Manager didn't install properly. I am currently on 9.0.00001 and it wants to update to 9.0.000.4. When i search the tinterweb there is no mention of 9.0.000.04. Does anyone have any suggestions?

       

      Below is the log:

       

      Install Manager
      Installation Report
      04/07/16 08:51:26

       

      Hardware information
      NameAMD Radeon HD 6800 Series
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x6738
      Vendor ID0x1002
      Class Code0x030000
      Revision ID0x00
      Subsystem ID0x03c6
      Subsystem vendor ID0x1043
      Other hardware
      Existing packages
      AMD Install Manager
      AMD Display Driver
      HDMI Audio Driver
      AMD Radeon Settings
      AMD Settings Branding
      Packages for install
      AMD Install Manager
      Final Status:Download Failed
      Version of Item:9.0.000.4
      Size:20 Mbytes

      Other detected devices
      ATI Integrated Azalia Support
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x4383
      Vendor ID0x1002
      Class Code0x040300
      Revision ID0x40
      Subsystem ID0x8444
      Subsystem vendor ID0x1043
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0xaa88
      Vendor ID0x1002
      Class Code0x040300
      Revision ID0x00
      Subsystem ID0xaa88
      Subsystem vendor ID0x1043
      ATI Integrated SATA Support
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x4391
      Vendor ID0x1002
      Class Code0x010601
      Revision ID0x40
      Subsystem ID0x84dd
      Subsystem vendor ID0x1043
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1604
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1601
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x5a16
      Vendor ID0x1002
      Class Code0x060400
      Revision ID0x00
      Subsystem ID0x5a14
      Subsystem vendor ID0x1002
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1603
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1600
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x5a18
      Vendor ID0x1002
      Class Code0x060400
      Revision ID0x00
      Subsystem ID0x5a14
      Subsystem vendor ID0x1002
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1605
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x5a14
      Vendor ID0x1002
      Class Code0x060000
      Revision ID0x02
      Subsystem ID0x5a14
      Subsystem vendor ID0x1002
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1602
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x4384
      Vendor ID0x1002
      Class Code0x060401
      Revision ID0x40
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x5a1b
      Vendor ID0x1002
      Class Code0x060400
      Revision ID0x00
      Subsystem ID0x5a14
      Subsystem vendor ID0x1002
      ATI Integrated SMBus Support
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x4385
      Vendor ID0x1002
      Class Code0x0c0500
      Revision ID0x42
      Subsystem ID0x4385
      Subsystem vendor ID0x1002
      ATI Integrated SATA Support
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x439c
      Vendor ID0x1002
      Class Code0x01018a
      Revision ID0x40
      Subsystem ID0x84de
      Subsystem vendor ID0x1043

      Error messages
      Download Failed, please check internet connection.