22 Replies Latest reply on Aug 10, 2015 9:26 AM by computex

    INTERNAL_POWER_ERROR

    ttsoldier

      So I installed Windows 10 yesterday from ISO . Fresh Install.

       

      However, after the install and the setup, it crashes before logging in with a BSOD saying INTERNAL_POWER_ERROR.

       

      From there, it just goes into a continuous reboot loop with the same error over and over again. The problem is the AMD drivers. It took me a couple hours to figure this out after reinstalling a couple times.

       

      I had to skip the Wifi setup part in order to log in so that the setup would not download the drivers from WU.

       

      I thought the problem was the WU drivers so when I logged in without the wifi, I installed 15.7.1 drivers from this website. As soon as the install completed, the OS crashed.

       

      So that driver is failing and the one from windows update is failing as well. I had to install the Windows 10 tool to hide updates.

       

      Dell Vostro 3560

      3rd gen Ivy bridge

      8GB Mem

      750GB Hdd

      Radeon HD 7670m

       

      Any advice? Wait for a new update?

        • Re: INTERNAL_POWER_ERROR
          customer

          See https://community.amd.com/message/2660998#2660998. Got the same problem on a HD8970M, windows 10 practically unusable at the moment. You can fix bootloop by booting in safe mode and uninstalling the amd driver using the cleanup tool located in the installation directory, I think it was something like Program Files/AMD... however windows update will try to reinstall it. I actually got it installed, it's crashing my system only every 15 minutes or when I try to open Catalyst control center now. Edit: I see you managed to disable the automatic installation. That's nice but I guess we won't be able to run DirectX Applications until the driver is fixed. Did you already try to install an older driver? I'm currently at work so I can't test it right now.

            • Re: INTERNAL_POWER_ERROR
              ttsoldier

              No I did not try an older driver.

               

              Really not in the mood to go through that again. Took me like 3-4 hours before I got my laptop up and running.

               

              Hopefully, they will release an update for it soon.

               

              I'm think he older drivers would work though because I upgrade to 10 from 8.1 then did a format with the ISO. When I upgraded, it was working fine, so I am assuming it was using the older drivers of Win 8.1

              • Re: INTERNAL_POWER_ERROR
                kingfish

                A support site had this to say about the error and how they fixed it>

                [–]ArtHouseFeels 1 point 19 hours ago

                 

                Hm! I completely uninstalled everything AMD, rebooted, and then checked for updates. I got two AMD updates from the Windows updater. After installing them, I had to reboot. Since then, no problems! My card is enabled and I'm not crashing with the internal power error bug.

                 

              • Re: INTERNAL_POWER_ERROR
                d718

                I had the same error with this new 15.7.1 driver. I tried multiple ways to install but still got this blue screen. The one from Windows update I believe is 15.7. That one worked. What I figured out is that I had to disable the Igpu. I knew it was AMD drivers because when I ran dxdiag it would crash with the AMD gpu enabled. When I disabled it no crashes. I was just curious about dx12 but I know this card just supports dx 11.2 with Windows 10. With Windows 8.1 it just said dx11 not 11.1 or 11.2. I believe it has to do with both Intel gpu drivers and amd drivers not communicating well. I know the card says 2gb br you want to label it but in msi afterburner the memory usage goes up to 2gb for gpu 2 which is the intel hd graphics. #1 is amd gpu. I know this from overclocking it. I think switchable/dual graphics or whatever you want to label it have to have a driver specifically made by the oem or amd and intel have to make them interact with each other. I never had problems with Windows 8.1 drivers from their respective websites. My oem just had really outdated ones which made me try the new ones. I just read from my oem website to not upgrade until the new drivers are posted. Too late now laptop seems to be working fine with the ones Windows has provided me with. Just try to disable Intel gpu and try to install over again. I think hitting shift and f8 or just f8 led me to a menu to pick from after the bios to boot into safe mode.

                • Re: INTERNAL_POWER_ERROR
                  sailordeath

                  I think it might have something to do with the "switchable graphics"  everyone who seems to have this issue is specifically using a dell laptop. 

                    • Re: INTERNAL_POWER_ERROR
                      shovon

                      HP Probook 450 G1

                      And Yes Switchable Graphics!

                        • Re: INTERNAL_POWER_ERROR
                          d718

                          I've been trying Windows 10 ever since build 9926. I had to revert to Windows 8.1 because of a few issues pertaining to graphics and others as well. It wasn't until 10036 that things started to fall into place. I guess I'm the lucky one. If what I tried doesn't work for others, I guess I'm the only one that doesn't have those problems. Just try what I've said above. There has to be something you're doing wrong. I  didn't quit until I figured it out. Works perfect now.

                            • Re: INTERNAL_POWER_ERROR
                              sailordeath

                              Tried it, does not work, it's stable with just the intel drivers, (and I made sure to grab the x64 bit windows 10 drivers from both intel and amd)  about 3 or 4 minutes after I log in it bluescreens and reboots.

                              • Re: INTERNAL_POWER_ERROR
                                shovon

                                I Replied to sailordeath

                                And I know these procedures!

                                Actually Latest AMD Catalyst Has Some Compatibility Issues!

                                  • Re: INTERNAL_POWER_ERROR
                                    kingfish

                                    And I know these procedures!

                                    Actually Latest AMD Catalyst Has Some Compatibility Issues!

                                     

                                     

                                    You are having issues...use the drivers HP made for your model laptop. Notice there are two..one Intel and one AMD.

                                     

                                    Drivers & Software for HP ProBook 450 G1 Notebook PC - HP Support Center.

                                      • Re: INTERNAL_POWER_ERROR
                                        shovon

                                        I have my latest drivers installed, and they are working fine!

                                         

                                        ------------------

                                        System Information

                                        ------------------

                                              Time of this report: 8/1/2015, 04:35:25

                                                     Machine name: DESKTOP-5G4OGVG

                                                 Operating System: Windows 10 Education 64-bit (10.0, Build 10240) (10240.th1_st1.150717-1719)

                                                         Language: Bangla (Regional Setting: Bangla)

                                              System Manufacturer: Hewlett-Packard

                                                     System Model: HP ProBook 450 G1

                                                             BIOS: Default System BIOS

                                                        Processor: Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

                                                           Memory: 8192MB RAM

                                              Available OS Memory: 7626MB RAM

                                                        Page File: 5205MB used, 4276MB available

                                                      Windows Dir: C:\Windows

                                                  DirectX Version: 12

                                              DX Setup Parameters: Not found

                                                 User DPI Setting: Using System DPI

                                               System DPI Setting: 96 DPI (100 percent)

                                                  DWM DPI Scaling: Disabled

                                                         Miracast: Available, with HDCP

                                        Microsoft Graphics Hybrid: Supported

                                                   DxDiag Version: 10.00.10240.16384 64bit Unicode

                                         

                                        ------------

                                        DxDiag Notes

                                        ------------

                                              Display Tab 1: No problems found.

                                              Display Tab 2: No problems found.

                                                Sound Tab 1: No problems found.

                                                Sound Tab 2: No problems found.

                                                Sound Tab 3: No problems found.

                                                  Input Tab: No problems found.

                                         

                                        --------------------

                                        DirectX Debug Levels

                                        --------------------

                                        Direct3D:    0/4 (retail)

                                        DirectDraw:  0/4 (retail)

                                        DirectInput: 0/5 (retail)

                                        DirectMusic: 0/5 (retail)

                                        DirectPlay:  0/9 (retail)

                                        DirectSound: 0/5 (retail)

                                        DirectShow:  0/6 (retail)

                                         

                                        ---------------

                                        Display Devices

                                        ---------------

                                                  Card name: Intel(R) HD Graphics 4600

                                               Manufacturer: Intel Corporation

                                                  Chip type: Intel(R) HD Graphics Family

                                                   DAC type: Internal

                                                Device Type: Full Device

                                                 Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_1942103C&REV_06

                                             Display Memory: 3925 MB

                                           Dedicated Memory: 112 MB

                                              Shared Memory: 3812 MB

                                               Current Mode: 1366 x 768 (32 bit) (60Hz)

                                               Monitor Name: Generic PnP Monitor

                                              Monitor Model: unknown

                                                 Monitor Id: SDC4751

                                                Native Mode: 1366 x 768(p) (59.987Hz)

                                                Output Type: Internal

                                                Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

                                        Driver File Version: 10.18.0015.4256 (English)

                                             Driver Version: 10.18.15.4256

                                                DDI Version: 12

                                             Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

                                               Driver Model: WDDM 2.0

                                        Graphics Preemption: Primitive

                                        Compute Preemption: Thread group

                                                   Miracast: Supported

                                        Hybrid Graphics GPU: Integrated

                                             Power P-states: Not Supported

                                          Driver Attributes: Final Retail

                                           Driver Date/Size: 7/25/2015 12:31:34, 36681912 bytes

                                                WHQL Logo'd: Yes

                                            WHQL Date Stamp:

                                          Device Identifier: {D7B78E66-4756-11CF-2C63-4D39BBC2C735}

                                                  Vendor ID: 0x8086

                                                  Device ID: 0x0416

                                                  SubSys ID: 0x1942103C

                                                Revision ID: 0x0006

                                        Driver Strong Name: oem5.inf:5f63e534dd929195:iHSWM_w10:10.18.15.4256:pci\ven_8086&dev_0416

                                             Rank Of Driver: 00D12001

                                                Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

                                                DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_Multiview_NoFGT  DXVA2_ModeHEVC_VLD_Main 

                                           Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                               D3D9 Overlay: Supported

                                                    DXVA-HD: Supported

                                               DDraw Status: Enabled

                                                 D3D Status: Enabled

                                                 AGP Status: Enabled

                                         

                                                  Card name: AMD Radeon HD 8750M

                                               Manufacturer: Advanced Micro Devices, Inc.

                                                  Chip type: AMD Radeon Graphics Processor (0x6600)

                                                   DAC type: Internal DAC(400MHz)

                                                Device Type: Render-Only Device

                                                 Device Key: Enum\PCI\VEN_1002&DEV_6600&SUBSYS_1947103C&REV_00

                                             Display Memory: 5840 MB

                                           Dedicated Memory: 2027 MB

                                              Shared Memory: 3812 MB

                                               Current Mode: n/a

                                                Driver Name: aticfx64,aticfx64,aticfx64,amdxc64,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64,atidxx64,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a,atitmm64

                                        Driver File Version: 8.17.0010.1395 (English)

                                             Driver Version: 15.200.1045.0

                                                DDI Version: 12

                                             Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

                                               Driver Model: WDDM 2.0

                                        Graphics Preemption: DMA

                                        Compute Preemption: DMA

                                                   Miracast: Not Supported by Graphics driver

                                        Hybrid Graphics GPU: Discrete

                                             Power P-states: Not Supported

                                          Driver Attributes: Final Retail

                                           Driver Date/Size: 7/30/2015 07:17:55, 1462072 bytes

                                                WHQL Logo'd: Yes

                                            WHQL Date Stamp:

                                          Device Identifier: n/a

                                                  Vendor ID: 0x1002

                                                  Device ID: 0x6600

                                                  SubSys ID: 0x1947103C

                                                Revision ID: 0x0000

                                        Driver Strong Name: oem10.inf:cb0ae4141169fe8f:ati2mtag_R502:15.200.1045.0:pci\ven_1002&dev_6600&subsys_1947103c&rev_00

                                             Rank Of Driver: 00D10000

                                                Video Accel: n/a

                                                DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 

                                              Deinterlace Caps: n/a

                                               D3D9 Overlay: n/a

                                                    DXVA-HD: n/a

                                               DDraw Status: Enabled

                                                 D3D Status: Enabled

                                                 AGP Status: Enabled

                                         

                                        I'm facing INTERNAL_POWER_ERROR only when I install Catalyst App

                                          • Re: INTERNAL_POWER_ERROR
                                            d718

                                            My only workaround to that was to install the amd drivers while the intel gpu was disabled. I enabled after reboot and all was fine. I have those same drivers but I think the newer one is 15.20.1062..... that's the one I couldn't get to work at all.

                                • Re: INTERNAL_POWER_ERROR
                                  willwillfixit

                                  DONT UNISTALL THE DRIVER. Here's a video that will fix it longer than five minutes. Windows 10 Internal Power Error - THE REAL FIX. DIFFERENT FROM OTHERS. Safe mode boot in descri - YouTube

                                    • Re: INTERNAL_POWER_ERROR
                                      customer

                                      Well that doesn't even do anything. "The drivers for this device are up to date". Don't understand how this is supposed to work when windows windows update and the latest AMD drivers are not working. And yes I also got an Intel HD 4000, inside a Clevo notebook. My graphics card now seems to be R9 M290X instead of HD8970M because they just renamed it.

                                    • Re: INTERNAL_POWER_ERROR
                                      sailordeath

                                      I just did this:

                                       

                                      1. Booted into safe mode
                                      2. Loaded Device Manager
                                      3. Selected the AMD video adapter (was listed as an R7 m265 which is incorrect it's an M270)
                                      4. Right clicked on it and selected update driver
                                      5. Select Browse for driver software
                                      6. Select Let me pick from a list
                                      7. in the window select the correct model driver (In my case it said, AMD Radeon R7 M270 Version 15.200.1065.0 [7/21/2015])
                                      8. After updating, reboot PC normally.

                                       

                                      1 hour later and no blue screen. I'm willing to say this fixed it.

                                        • Re: INTERNAL_POWER_ERROR
                                          computex

                                          To disabling or Uninstalling AMD Driver is not a solution. By doing this, you are no longer to use AMD Graphic Card. Ya that's true, it all happening because of not supporting drivers exactly. I have downgraded my catalyst 15.7.1 to 15.7 and now everything is working now. I had not faced INTERNAL_POWER_ERROR till now.